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David's Bridal
- Bridal
- Frisco, TX
About this business
Location details
Frisco Promenade, 9288 State Highway 121 Ste 100, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hi JIll, thank you so much for sharing your star rating, we are so sorry that we could not provide you with a full 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com (Subject: Attn: Jessica H. ? (Insert City/Store Location)). Thank you, Christine G.
This is the most unprofessional business I know and I will never spend a dime in their stores again. The District mgr will not return calls I have been trying to reach management for four months unsuccessful
Business response:
Hello Marcella, we?re so sorry to hear about this. We understand the importance of this matter and would like to try and help. Please email us at DBCares@dbi.com with your daytime phone number and info about your experience. We look forward to hearing from you. Thank you, Jessica H..
I bought a dress from David's Bridal for my son wedding , I had 2 fittings and came back to pick up my dress on my appointment day by arrived 35 min early only to find my dress is not done and to make matters worse, it was on their sewing table balled up and no one was working on it. The dress should have been done by now and pressed instead of an unfinished dress bunched up on a table. When I spoke to the seamstress she simply said " oh you are 35 minutes early " . Poor customer service and lack of concern for their custom... read more
Business response:
Hello Susan, we are so sorry to hear that our alterations team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Jessica H in the subject line. Thank you, Jessica H.
they ignore you if you don't have an appointment. they tell you there's nothing in your size and are unwilling to help you find what you like if you are self serve. I understand it's self serve but you can still help my brothers fiancé decide what she likes and what size she wears. HORRIBLE CUSTOMER SERVICE.
Business response:
Hello Isabel, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
My youngest daughter along with my two older daughter went to the store yesterday. Our appointment was at 1:30pm, we were told our consultant was still with another appointment and she would be with us shortly, to look at dresses and take pics of the ones she liked. 30 min later we were told we were going to be doubled up with someone else and she should start pulling dresses. 15 min later we still didn't have a dressing room and did not know where the consultant went. My oldest daughter went up to manager and was told they ... read more
Business response:
Hello Debi, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Jessica H). Best wishes. Jessica H.
I took my mom here for a mother of the bride dress, and they weren't overly helpful. Today, I took my daughter to order her bridesmaid dress and already had the exact dress info to order. We just needed to verify size. After checking in for self serve, pulling the dress myself, trying it on her and asking to order the dress I wanted, I could not get anyone to place the order for me. I was told to go to the register to order, but I was ignored there. Other consultants brought clients over and cut in front of me in line.... read more
Business response:
Hello Anita, we are so sorry to have disappointed you during your visit, we certainly do not want this to be your last experience with us. We would like to talk with you further about this, can you please send us an email to dbcares@dbi.com with the store location & ATTN Jessica H. in the subject line, we look forward to speaking with you. Thank you, Jessica H.
Business response:
Hello Carol, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Jessica H) Thank you.
Last night was the most humiliating night of my life. My dress was ever so slightly too tight, and I asked to just quickly show my family, as they were all waiting to see before we began alterations. Instead of waiting in the dressing room, the woman, Hannah, assigned to my appointment instead followed me out, announced to my ENTIRE family my dress was too small and we would need to order a larger size. She then continued to shout out dress sizes to another employee helping another bride find her dream dress. Instead of maki... read more
Business response:
Hello Kelly, we can’t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. We hope that you’ll take a moment to email us at DBCares@dbi.com ATTN: Jessica H. & the store location in the subject line with your daytime phone number so that we can learn more and see if there’s an opportun... read more
It was not David's in particular it was the company I was with.There was to many chiefs and not enough Indians.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 6,905 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 6:00 p.m.