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David's Bridal Albuquerque NM
- Bridal
- Albuquerque, NM
About this business
Location details
Winrock Town Center, 2100 Louisiana Blvd, NE Suite 416, Albuquerque, NM, 87110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I walked in today during a sale they were having. There were 2 other customers momentarily (1 that walked in ahead of me). Sales associates everywhere, many of which noticed that my mother, my daughter, and I were obviously shopping and yet not a single one stopped to ask us if we needed assistance or even a simple hello! Honestly! There were three of us and not a single one of us got a smile or a hello the entire time we were there. I pulled three dresses, took them to the dressing room myself, my mother and daughter zipped... read more
Business response:
Hello Samantha, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD.
If I could I would give 0 stars! I had the worst experience with this David’s bridal!! I ordered my dress & veil 3 months ago, when my dress came in my veil wasn’t with it so I called & they tell me the sales person didn’t order it, that’s fine they ordered it & it should be here in more than enough time but when they shipped it to me they put the wrong address. Now my veil is lost with UPS & I probably won’t get it in time for my wedding! I called & they said oh there is nothing we can do. Do you want to order another’s one... read more
Business response:
Hello Natalie, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
Here's the list of things David's Bridal has told me in the last two months: "April should be a good time to come in for a wedding in early August." (MARCH) "All the dresses you've selected will be in around early to mid July - 12 weeks, if you order them this week. There's also a sale through May 7th, which is the latest you should order." (APRIL 16) "Your dresses will be in on August 10th." "There are no refunds, all sales are final." (APRIL 18) ...Our wedding is on August 11th. For the love of God, please, someone tell ... read more
Business response:
Hello Lisa, we deeply apologize that you are unhappy with our services. We at David's Bridal are committed to providing our customers with exceptional customer service and we are so sorry that was not what you were given. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
From the day I walked into this place it’s been nothing but a disaster. I told myself I would never shop here after they destroyed my sisters dress in alterations, but I found a dress I loved and it was at David’s. One thing after another it’s been bad. From being told “I’m supposed to be on lunch just so you know” by the girl helping me try on wedding gowns because I asked to try a size closer to mine(she had me in a 10 and I’m a 6) the dress looked completely different being that big on me, to not receiving calls when item... read more
Business response:
Hello Krystal, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Steven E.). Best wishes, Jessica H.
This place steals your money with no remorse. Offers up promises they don’t keep and when you complain they apologize and lie some more about helping you out and making things right. I was promised calls back in 24hrs...yet no call. I was promised a refund...yet no refund. Their return policy is a scam, even when they send the wrong size of dress they make you pay the shipping to send it back to them and make you buy another dress before they will refund the money. Then the refund doesn’t come and you ask into why it wasn’t ... read more
Business response:
Hello Lindsey, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would like the opportunity to explore this matter further for you. If you are interested, please contact us at dbcares@dbi.com (Subject: Attn: Steven E. ? (Insert City/Store Location)). Thank you, Christine G.
They refused to give refund when THEY messed up their order!
Business response:
Hello Alicia, we are so sorry to hear that you are unhappy with our services. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
It is ok. Sucks that you only have so much time, an hour. than you have to come back and make another appointment. It would be nice to have longer, we were almost there.
This was the 4th dress that I bought from them. Everything was great, my consultant was awesome! The only thing was the manager was a hot head. Acted like she was better than me and kept messing with the tip of her hair and looking around. Also she took my dress to get cleaned and it came back worse I had to clean it my self when I got home. Other than the manager and who ever cleans the dresses it was a good experience.
We were so excited to go wedding dress shopping with my daughter.But We had to wait 45 minutes past our appointment time. Then the sales lady we had 'mia' was rude and kept looking at her watch. Then told us 'our time is over' shortly after we started trying on dresses. My daughter's experience was awful. She should of been treated like a beautiful princess not an inconvenience!!!!! Never going back. Don't go here.
Frequently asked questions about David's Bridal Albuquerque NM
How is David's Bridal Albuquerque NM rated?
David's Bridal Albuquerque NM has a 4.6 star rating with 4,212 reviews.
When is David's Bridal Albuquerque NM open?
David's Bridal Albuquerque NM is closed now. It will open at 10:30 a.m.