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David's Bridal Altamonte Springs FL
- Bridal
- Altamonte Springs, FL
About this business
Location details
The Marketplace at Altamonte, 451 E Altamonte Dr #1473, Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Bought 3 dresses online with plans to keep best fitting dress. All 3 fit criteria for return but after 3 days of trying I am still unable to print the required RMA for the return and I’m nearly out of the 14 day window. I’ve also had no answer via email or via phone. Beyond frustrating experience and ZERO customer service. Will never shop here or recommend.
Business response:
Hello Leah. We are sorry to hear that you are having frustrations with returning your items. We would be more than happy to step in and assist. Please email us at Dbcares@dbi.com (Attn.Ellice/AltamonteSprings) with more details. Thank you, Ellice J.
I love David bridal ,even when i got married in 2012 they are sweet on time and very professional, even alterations are sweet and professional now my sister is feeling the experience.
Business response:
Hello Mary. We couldn't be happier to hear that we were able to be a part of both your and your sister's bridal journey. Thank you for taking the time to share your kind words for our store! Best wishes, Ellice J.
awful customer service. front desk was super rude and treated us like second class citizens. very sarcastic and condescending. would not recommend them for anything!! dont spend your money there.
Business response:
Hello Celia, thank you for your star rating. We are disappointed to see that our team did not provide you with 5 star service, and we would like to know more about your visit. Please send us an email to dbcares@dbi.com (Attn:Ellice/AltamonteSprings)with more details. Thank you, Ellice J.
Just walked around that store for about 20 mins. No one said a word to me. Guess I won’t be buying my dress or any of my bridesmaids dresses here.
Business response:
Hello Karlyn, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Ellice J City/Store Location) Thank you. Ellice J
I bought my wedding dress from David’s Bridal in Gainesville and had an amazing experience. I took my bridesmaids and flower girl to the altamonte location and had a terrible experience. We had an appointment and were told my flower girl couldn’t try anything on because we wouldn’t have time. Our stylist introduced herself and then disappeared until we were ready to leave. We spent two hours trying on dresses and THEN were told that no dress would be in before my wedding date. It was a terrible experience, we will not go bac... read more
Business response:
Hello Krysten, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ellice J.). Best wishes, Jessica H.
Before I get into this, I want to make it known that this complaint is not about David's Bridal as a whole, only one specific location. I bought my wedding dress from the Altamonte Mall location and fell in love immediately. I also got another dress for my reception from the same location and love it just as much. However, I have dropped four dress sizes since I bought my wedding dress. I asked the manager, Megan, if I could exchange my dress for a smaller size since alterations were out of the question at that point, and sh... read more
Business response:
Hello Ariel. While we are happy to hear that one of our other stores were able to help you in the end, we are deeply sorry for the frustrations you had with this location. The last think we would ever want to do is offend our guests and we can't apologize enough for doing so. David's Bridal strives for exceptional service and we will be speaking to management in regards to this. Thank you, Ellice J.
I pre selected several dresses before my appointment and when I arrived none of the dresses were in my selection. I was told my dresses were on clearance and could not be found. My appointment was from 12-1:30, at 1:20 I saw one of my favorite dresses on another guest and asked to try it on, I was told I only had 10 mins left and could not. I refused to accept that answer and tried the dress on and was so pleased I purchased it. There were many dressing rooms available and did not have to be rushed out. And on top of everyt... read more
Business response:
Hello Leticia. Although we are thrilled to hear that you found your dress with us, we would like to apologize for your experience with us. We want to do our best to provide each bride with a once in a lifetime experience. We are deeply sorry for falling short of doing so. Thank you for bringing this to our attention. We will be sure to share it with the appropriate parties. Thank you, Ellice J.
I love my dress and it’s beyond beautiful. The alterations went great and I have the perfect gown for my big day. I didn’t like how pushy some of the sales ladies are, it feels like going to a car dealership. Just to look around you have to sign in, it feels like they push you to get more accessories and extras just to make more commission. When I came to pickup my dress and try it on, no one offered to help since it was already paid for. If I didn’t already love my gown, I would have gone elsewhere.
Business response:
Hello Autumn, Congratulations on falling in love with your dream dress, that's so exciting! We're honored to know that your alterations expereince was enjoyable, and your dress is perfect for the big day! We are terribly sorry to hear that our team feel short in providing you with a full five star experience, and would love the chance ti improve future visits with our location. If you would like to contact us at dbcares@dbi.com, (Attn: Ellice J.- Store Location/City) we would be honored to speak with you further regarding th... read more
Frequently asked questions about David's Bridal Altamonte Springs FL
How is David's Bridal Altamonte Springs FL rated?
David's Bridal Altamonte Springs FL has a 4.7 star rating with 5,287 reviews.
When is David's Bridal Altamonte Springs FL open?
David's Bridal Altamonte Springs FL is closed now. It will open tomorrow at 10:30 a.m.