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David's Bridal Altamonte Springs FL
- Bridal
- Altamonte Springs, FL
About this business
Location details
The Marketplace at Altamonte, 451 E Altamonte Dr #1473, Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
When you make your customers cry, you're doing something wrong. Congratulations, you've just lost my family's business for life.
Business response:
Hello Matthew. We are upset to hear about the experience you and your family have had and would like to hear more details about your visit. Please email us at DBcares@dbi.com (Attn.Ellice/AltamonteSprings) so that we can assist you further. Thank you, Ellice J.
I did come a little late for my appointment with some of my bridesmaids but when I got there they barely helped until the very end, it was very un organized. Will not be returning to this Davids Bridal again.
Business response:
Hello Yasmin. We are saddened to hear about the disappointing experience you had with us. It is our goal to provide wonderful service from the moment you step in the front door. Thank you for sharing your feedback. We will be sure to address this with our team to ensure this does not happen again. Thank you, Ellice J.
Business response:
Hi Chrissy, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice/AltamonteSprings). Thank you, Ellice J.
I bought my wedding dress at the Sunrise location and had a great experience, but unfortunately for my bridesmaids they did not have the same experience as I did. We made an appointment MONTHS prior and when we got there yesterday at the Altamonte Mall location it was a nightmare. When we got there I felt like my girls and I instantly got judged. We are cover in tattoos and piercing and the look we got made us a little worrisome. This 2017 why does being alternative matter anymore? Is our money that I work 54 hours a week ... read more
The new store looks beautiful, but the customer service was terrible past the front desk. The consultant told my mother to look for dresses we would like, then walked away. She returned 30 minutes later because we asked someone in the front desk to call her. She came back for two minutes, saw two of the gowns I liked then walked away. Didn't see her again for 15 minutes. Then, in the fitting room she would help me put the gown on, would not clip it tight enough and then she would leave hastily. No help walking out of the fit... read more
Business response:
Hello Nicole. We are deeply disappointed to hear about your visit with us. We are committed to providing all of our guests with fantastic service despite having to work with more than one guest at a time. We are very sorry for this.Thank you for bringing this to our attention, we will be sure to share it with our management team. Thank you, Ellice J.
I was really disappointed in my visit to Davids Bridal. I dropped in to buy my daughter an engagement gift and simply look around. I didn't need to be waited on and I appreciate they are busy, but they couldn't even be bothered to greet me.
Business response:
Hello Linda. We are sorry to hear that you did not enjoy your time with us. While we do want to ensure that all of our guests are being waited on, we understand that sometimes our customers are just looking to browse. We appreciate your feedback and will share it with our management team. Best wishes, Ellice J.
We were in yesterday. The staff person we had was not very helpful. The dress my daughter picked out was a dress on sale and she could not afford it. The sales person neglected to tell us the dress was on sale we only found out by calling to have the dress put on hold because someone was going to buy the dress for her the next day we then found out it was on sale which meant a lot to us. Your sales people really need to be more involved with your clients and know more about your dresses. I was not impressed. 9 years ago I bo... read more
Business response:
Hello Tammie. We would like to apologize for the lack in communication that you and your daughter received. While we are happy to hear that she found a dress that she loves, we want to ensure that our team is keeping our guests well informed of any promotions. We appreciate you sharing your experience with us, and will use it to do better moving forward. Thank you, Ellice J.
I went in this weekend and had a horrible experience. Sure, the new location is prettier, but thats where the good ends. My "consultant" basically said - How much do you want to spend, here's our inventory, pick out what you want and we'll try it on --- that's not consulting. I chose from the VERY limited inventory they had (not like the other store). She then "got my size" which were too big, and basically left us in the fitting room area. The store was pretty empty, so I can't imagine she was too busy to come back, more ju... read more
Had a bridal party appointment here the other day and at first, our consultant was awesome and very attentive. But as soon as all 5 of us were shoved into one changing room together, we saw her only once more the whole appointment. She was now only paying attention to a bride shopping for a dress. I went to grab dresses myself and put them back. At the end of our appointment, she was nowhere in sight, so we just walked out. Very annoying. We found a cute dress they all liked, but are hesitant now to order them through David'... read more
Business response:
Hello Lacey. We apologize for the frustrations you had on your recent visit. While our stylist do have to work with more than on guest at a time sometimes, we are committed to giving quality service to all of our guests and we are sorry that we did not accomplish that. We would love to have you back and invite you to visit us again for a more personal experience. We hope we can rebuild your trust in our store. Thank you, Ellice J.
Frequently asked questions about David's Bridal Altamonte Springs FL
How is David's Bridal Altamonte Springs FL rated?
David's Bridal Altamonte Springs FL has a 4.7 star rating with 5,287 reviews.
When is David's Bridal Altamonte Springs FL open?
David's Bridal Altamonte Springs FL is closed now. It will open tomorrow at 10:30 a.m.