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David's Bridal Augusta GA
- Bridal
- Augusta, GA
About this business
Location details
3671 Walton Way Extension, Augusta, GA, 30909, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
0 stars! Our first trip here was wonderful Miss Francis helped us tremendously once we found the dress the manager Marianne told us they could order it new for us in her size two weeks later they had not called to let us know the dress was in and to make appointments for the alterations so I called and they squeezed Us in on a Saturday upon arrival I noticed the dress is not new and they've just put new tags on the dress the alteration lady told me that the dress was new and I told her I wanted to speak with the manager the... read more
Business response:
Hello Mitch-Heather Henry, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We want to thank you for taking the time to provide us with this feedback. It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. Your feedback will be shared with the appropriate teams so that we can grow from this experience. Thank you, April B.
Treated my future dil awful!! Wouldn't step foot in door!
I received the worst customer service from David Bridal today. This was my 2nd trip to the Augusta, Ga location and both times my service representative was Cass. She was impatient, had a bad attitude and her service was down right terrible!
I didn't know I needed an appointment to find my wedding dress, but they worked some things out for me and were able to see me. I got my dream dress. The ladies are so friendly! I had a blast. Ms. Francis made trying on dresses even more fun! Update 3/9/18. Back in February my bridesmaids picked out dresses. I wasn't told my dresses came in until one of my bridesmaids went in with her niece and decided to check on them. No phone call, text, email or anything. They had less than a week get them and they've been there for a... read more
Business response:
Hello Tabitha, congratulations on finding the perfect dress! We are excited that Ms. Francis was able to assist you during your visit at our Ausgusta location! We would love to see how gorgeous you look in your dress, and encourage you to visit our Facebook page and post pictures! Best wishes, April B.
Business response:
Hello Mckynna, Thank you so much for sharing your star rating, we are so sorry that we could not provide you with a full 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com with ATTN : Cierra S. Thank you, Cierra S.
It was horrible, the consultant that was to assist us in finding dresses for me Aunts bridal party was NOT so helpful and very un-organized..However we wasted 2 hours there and still ended up going to another bridal shop and purchasing dresses there...
Business response:
Hello Courntey, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our services during your recent visit. We understand that you found your gown at another location, however if we can assist you with anything further please let us know. Best, Cierra S.
My poor rating is due to extreme unprofessionalism and low professional knowledge. In my second visit to this store I witnessed employees gossiping about each other AND myself, their costumer. I was simply waiting for the employees to finish their discussion with one another (speaking poorly of other staff members) in order to ask them a question on the main floor. This, however, was not what most amazed me. I had my heart set on a sash I saw and tried on in the store less than 2 months prior so I went into the store to ... read more
Horrible experience here! Would give a 0 if possible. Browsed through to look at belts for my dress during a sale with my mother. Tried to put the belt on with a dress similar to my idea and was told we weren't allowed to look at the dresses alone anymore. The way it was said to us was almost as if they were going to kick us out of the store. We put every single dress back on the rack exactly where we found it (otherwise I could understand them getting upset). There were other women browsing the racks as well and taking dres... read more
Frequently asked questions about David's Bridal Augusta GA
How is David's Bridal Augusta GA rated?
David's Bridal Augusta GA has a 4.9 star rating with 6,200 reviews.
When is David's Bridal Augusta GA open?
David's Bridal Augusta GA is closed now. It will open at 10:30 a.m.