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David's Bridal Charleston SC
- Bridal
- North Charleston, SC
About this business
Location details
North Rivers Town Center, 7250 Rivers Avenue Bldg. 1300, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Worst experience of my life. Completely heartbroken. My "consultant"/ "Stylist" McKenna Anderson was very inexperienced and negligent of her job as a stylist. She not once asked how we felt about the dresses or showed us other options, once she put my bridesmaid's in dresses and a color she couldn't get until a month after my wedding. Then she proceeded to tell us the only color that we would be able to get was quartz (a very pale purple) once I told her no several times she still pushed and tried to get me to change my... read more
Business response:
Hello Vanessa, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. To further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyB.in the subject line. I will be sure to share your experience with our management team so that we can improve our service. T... read more
RecommendedI recommend that David’s Bridal allow more than 2 people in with the bride to be. I mean if they are the only ones with an appointment at that time and it’s “their” family then why does it hurt to have more than 2 people? This is a trying time for all brides to be with this pandemic and this just makes it worse for them. They don’t get the normal experience.
PSA to all potential brides DO NOT, I REPEAT DO NOT GO TO DAVID’S BRIDAL for anything! High pressure, scare tactics, extremely poor customer service. Dirty dresses, and screwed up alterations. I was going to wait and do this after we got the dress back and everything was good. But everything is not good. I have only just begun!
Business response:
Hello Linda, we are so very sorry to hear that your granddaughter is experiencing difficulties with her dress. So that we can learn more and better assist her, please have her email us at DBCares@dbi.com (Attn:BrittianyB). Thank you, BrittianyB.
My Fiancé arrived at your store yesterday for her final fitting. While attempting to, and having difficulty buttoning , clasping or zippering her dress, your associate comments “Are you wearing the shapewear you wore last time”? When told no, she( your employee) then says “ Well, you should really should wear it when trying on your dress”. Chalk that one up to your employee being rude, but the comments were ignored, because my fiancé being the most optimistic person I’ve ever known, simply let it slide. Then, while contin... read more
Business response:
Hello Alan, we cannot apologize enough for your fiance's recent visit with our Charleston alterations team. This is certainly not the experience we expect for our guest and are very sorry it was your fiances. We would love the opportunity to have her back so that our team can give her the service we pride ourselves on from beginning to end. Please email us at DBCares@dbi.com (attn:BrittianyB) to return. Best, BrittianyB)
This David’s Bridal location has consistently been a disappointment for years. In 2014 when I was shopping for my wedding dress the employee assigned to me for my number out of their system and started calling me on her personal phone. She wanted to be friends, which I later found out she and her husband wanted a “bedroom friend”. I felt violated and disgusted. I reported the incident to the manger and promised myself I would never step foot in this location again. Fast forward to this year I am in two weddings. In Septem... read more
Business response:
Hello Rachel, we are so sorry to hear of the difficulties you and your parties have encountered during your time with our Charleston team. So that our team can further investigate this for you all, please email us at DBCares@dbi.com (Attn:Brittiany/Charleston) Thank you, BrittianyB.
Horrible place. Lost orders, staff is rude, and no one seems to care. Worst experience ever.
Business response:
Hello Shaz, we are so sorry to hear that you feel this way. We would love to have you back so we can give you the service we pride ourselves on. Please email us at dbcares@dbi.com(Attn:BrittianyD) so we can discuss further. Best, BrittianyD.
I drive 174 miles to the location with fitting appointment. Yes there is a tropical storm in North Carolina more than 100 miles away. They send me out confirmation for fitting and then they are closed no call to tell me but they sent confirmation last night and this morning about my appointment. I call the corporate number and it comes down to thank for you the 1450.00 on the dress and good luck wearing a dress that doesn’t fit because we were closed without offering a reschedule and told you, you take it someplace else an... read more
Business response:
Hello Carol, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B.
RecommendedLaketa offered the best customer service. I did not have an appointment but she assisted me while she had other clients. Everyone in the store was pleasanr despite the busy Saturday morning. Customer service goes a long way. Thanks for going the extra mile Laketa!!!
DB did not make me feel like a bride or special at all. I felt like a giant inconvenience & the lady wasn’t helpful at all. It was very disheartening.
Frequently asked questions about David's Bridal Charleston SC
How is David's Bridal Charleston SC rated?
David's Bridal Charleston SC has a 4.7 star rating with 3,675 reviews.
When is David's Bridal Charleston SC open?
David's Bridal Charleston SC is open now. It will close at 7:30 p.m.