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David's Bridal Columbus OH
- Retail
- Dublin, OH
About this business
Location details
6262 Sawmill Road, Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Unfortunately David's Bridal did not come through in this national emergency which is very disappointing. Our venue cancelled our wedding and they wouldn't take the dress back which had no alterations. I understand the return policy, but do what is right for your customers in this national emergency. So sad to see. Not recommended for poor customer service.
Business response:
Hello Tim. We are sorry to hear about your experience and would like to apologize. We would like to help find a resolution and invite you to email us at DBcares@dbi.com (Attn.Steven E) so that we can do so. Thank you, Steven E.
RecommendedNora was amazing I told her what dress I was looking for an she brought me 4 dresses an the 1 one I absolutely loved it. I highly recommend Nora
Business response:
Thank you so much for your kind words, Marywill. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
RecommendedMy daughter's wedding is in late June. We have been to many Bridal shops in the last two weeks.The first shop was David's. She found the most beautiful dress and the woman that help her was nice. but the dress was way above her budget. At the other shops I can't tell you how many times we heard " Sorry we can't get this one. This after trying them on". so even though we didn't have an appointment we went back to David's last night. Hanna offered to helped her. She tried on several more dress. Hanna was patient, kind and unde... read more
Business response:
Thank you so much for your kind words, Valerie. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
RecommendedNora made me feel amazing! She helped me so much finding my dream dress❤️ highly recommend her and davids bridal!
Business response:
Thank you so much for your kind words, Morghan. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
They sell your information to venders and their sales people lack customer service skills. There are plenty of other places to get a dress. Stay away!
Business response:
Hello Tracy, we are very sorry to hear that you were disappointed with your experience. We would like to apologize for the emails you have been receiving. When creating an account with David's Bridal there is an option to receive emails from different vendor’s services and an option to opt out those suggested service. We will share this feedback with the appropriate teams so that we can correct this issue to opt this option out for you. Thank you, April B.
Our sales consultant was not interested in our experience. Susan was only interested in making a sale. Ruined the day for my sister in the (the bride).
Business response:
Hello Ashley. We are deeply sorry to hear that your recent visit left you and the bride feeling uncertain. We at David's Bridal strive to create a memorable experience for all of our guests and we did not live up to that standard for you. We would love to have you both back for a more personal visit. If you would like to do so, please email us at Dbcares@dbi.com (Attn: April B city/location) so we can set up a comeback appointment for you. Thank you, April B.
I went here expecting a large selection of wedding gowns and was very disappointed when they were almost all in plastic and crammed together so tightly. We could barely see the dresses to make a decision to try them on or not. The consultant was not very helpful and pulled barely any dresses for me to try on, some of which weren't even my size and I couldn't get on. This was very annoying because she spent about 10 minutes measuring and remeasuring me when I arrived. She had the manager "help", but all the manager did was st... read more
Business response:
Hello Kylie. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, April B.
Having a horrible time at both stores! Bridesmaids are not being helped or told the truth. if it were not too late would have used Wendy's Bridal. Reported ongoing bad EXPERIENCE to the TV Media and BBB
Business response:
Hello Crystal, a member of our team will be reaching out to you shortly to discuss your experience in store. Thank you, DBI.
3 out of 4 dresses (including the brides dress) did not have the hooks on the top to hold the dresses together. We did not discover this until we were getting dressed for the wedding yesterday. The bride had to use an extra ribbon that came with my dress, to hold her straps together. Her dress didn’t have the hooks to keep it around her neck!!!!! As much as we paid for these dresses and we had to finagle ways to keep them on. Mine was strapless with no hook to hold it up around. I could understand maybe one having the hooks ... read more
Business response:
Hi Stephani. We are saddened to see that you were not happy with the quality of your gowns. We would like to hear more about your experience. Please send us an email to dbcares@dbi.com (Attn: April B city/location) with more details. Thank you, April B.
Frequently asked questions about David's Bridal Columbus OH
How is David's Bridal Columbus OH rated?
David's Bridal Columbus OH has a 4.6 star rating with 3,538 reviews.
When is David's Bridal Columbus OH open?
David's Bridal Columbus OH is closed now. It will open at 10:30 a.m.