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David's Bridal Columbus OH
- Retail
- Dublin, OH
About this business
Location details
6262 Sawmill Road, Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Buying experience wasn't bad at all. My daughter only tried on three dresses for prom and the second one was the dress. We scheduled an appointment for the following day alterations, and told it would only take 30 minutes . They scheduled our appointment for one we arrived five minutes early and waited 15 minutes to even be put into it fitting room and we proceeded to sit and wait for another 50 minutes and the only thing they had done was take measurements... we walked out. They clearly have overextended themselves an... read more
Business response:
Hello Leah, we are sorry that you did not have a positive experience during your recent visit to our Columbus location. Our number one focus is our guests, and we apologize if this is not what you experienced during your visit. We appreciate you bringing this to our attention, and we will be sure to let our management team know so that we can re-evaluate our current staff capacity. Thank you, Ciara D.
I have been at Sawmill and Morse Rd. locations. I am MOB and Sawmill was very good with my daughter. But as far as I go, I get the vibe that I'm not important enough, and have had to browse for 30 mins or so and no one approached me. This last time 3/27/17, was much better. Rachel helped me out this time and she was wonderful! Now for Morse Rd. 1st time Wendy followed me to the parking lot to give me her card. She was really sweet. So when I didn't find the size I needed at Sawmill on 3/27, they put one on hold at Mor... read more
Business response:
Hello Patricia, We are terribly sorry for your most recent visit with our team. We are thrilled to hear how exceptional Wendy was, and will be sure she is acknowledged for her excellent service. We would love to ensure you order is perfect, please contact us if we can assist you further. (dbcares@dbi.com, Please add a subject as - Attn: Ciara S. -Location/City) Deepest Regards, Jill K.
Both times I visited I waited an hour for service. This most recent visit I wanted to try the dress they had to order because there is none in stock at the location. Since they don't offer you to try it on upon pick up they made me wait 30 min not making eye contact or checking availability until I was upset and ready to leave. It was overwhelming. Then I had to have my fiancé carry the dress out so it wouldn't drag. All in all, they don't care about their customers once they spent over $1500 in merchandise and I will not ... read more
Business response:
Hello Jessica, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
I stopped in David's Bridal to look at some of the dresses I favorited online and possibly set up an appointment to try them on. I walked in and the 3 women standing in front of the door didn't even acknowledge me even though the store was practically empty. I walked by at least 3 employees not assisting customers and not one even said hi or asked if they could help me. I walked through the entire store and didn't get so much as a "hello". You would think if these people make a living selling dresses they would be all over y... read more
Business response:
Hello Carrie, I would like to take the time to apologize on behalf of David's Bridal for the service you received on your last visit. At David's Bridal we strive to give all of our guest memorable experience and we are disappointed that we did not do that for you. We will be sure to share your experience with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Cierra S.
I had a terrible experience here! The consultant left me in my dressing room alone for awhile, so I called my mom to see what was going on. When the lady (I won't say who) - came back in with a dress that was a million sizes too big she said "well YOURE needy" ... all because I called my mom to see what was going on. Poor customer service.
Business response:
Hello Kelly, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
This was my first visit to any bridal shop, they were over booked, understaffed. The employees were not sure if they agreed on the company policies. A few rude associates which I think stems from lack of training. The bride I was with was talked to by an employee like she was yesterdays garbage. I understand that bridal season means the store is busy, but do not make promises and then lie to cover up that promises were made.
Business response:
Hello Diane, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
Couldn't be happier with the staff and my dress at Davids Bridal Dublin!!! They explained everything, were efficient and not pushy about things I didn't want or like. They were super understanding when I explained the specific requirements in regards to my dress. The alterations department was super helpful and were very knowledgeable about what would look best for my bussel. I wanted to give a shout out to the girl who helped me find the one dress, Lauren M!! Thanks for the fun time and the special moment of saying "Yes" t... read more
Business response:
Hello Keriann, thank you so much for sharing. We are excited to hear that Lauren was able to make your visit a special one. Congratulations and best wishes. Ross A.
My experience at David's Bridal in Dublin was just okay. I wouldn't recommend them if you're looking for that special experience, especially if you're buying a wedding dress. I will say that my bridesmaids and I went in to browse bridesmaids dresses, not expecting to find much. To my surprise, they ended up finding a dress they all liked. When my girls were trying on the dress, the dressing room section was extremely crowded and loud with much larger parties. The whole process felt rushed and our consultant measured the gir... read more
Business response:
Hello Kate, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
Horrible experience and horrible representative and manager. BEWARE of DAVIDS BRIDAL!!!! I went to Davids bridal last weekend and had a horrible experience. First the representative told us as we were looking at the bridesmaids dresses there was only one rack of dresses to pick from . Out of this huge store we can only pick from one rack of dresses. Then when my girls arrived we were taken to a dressing room area where we had one dressing room in the hall way where everyone kept walking in from of the ONE gir... read more
Frequently asked questions about David's Bridal Columbus OH
How is David's Bridal Columbus OH rated?
David's Bridal Columbus OH has a 4.6 star rating with 3,537 reviews.
When is David's Bridal Columbus OH open?
David's Bridal Columbus OH is closed now. It will open tomorrow at 10:30 a.m.