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David's Bridal Des Moines IA
- Bridal
- Clive, IA
About this business
Location details
10201 University Ave, C3, Clive, IA, 50325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Terrible experience. Right as you enter if you even glimpse at the dress, they gather around whispering about you. Many others have had this same experience. My people were given attitudes and it made the already stressful experience even more stressful. They are super pushy and don’t give you a lot of time to actually think (I get they have other clients), but it’s often a $1000+ purchase. The only good thing that came out of this, was the dress I found. Other than that, I wish I would have gone somewhere that was willing t... read more
Business response:
Hello Makenzee, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with a memorable experience and we are sorry that we fell short of this standard with you. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. We hope that you visit again, so we can change your view on our customer service. Please reach out to us at dbcares@dbi.com, if you need assistance in... read more
Worst experience ever. I’ve always heard not so great of things about this location, but unfortunately experienced it first hand a few weeks ago. We were simply walking by the bridal gowns and had a rude employee come over to us 4 and say “whatttt are you doing, you can’t touch the dresses”. Say what?? 🤣 You’ve got to be kidding me. Never heard of such a dumb policy if it truly is one. The 3 girls then went and stood at the check in desk and whispered for next few minutes talking about us. Needless to say we walked out ... read more
Business response:
Hi Jenna! We are so sorry for the care and service you received during your store visit. We value you as a customer and we are truly sorry you did not have a 5 Star experience. We would love a chance to make this right and restore your faith in our brand. Thank you, Davids.
Recommendedthere is a rep there named Jordan and he was the most SWEETEST and most HELPFUL. I went in in about 2 weeks ago to be fitted for a wedding (I live 60 miles away) and I got fitted by Myranda. she was nice and helpful there HOWEVER we have to order my dress in the state we are having wedding and was told all my measurements would be in the system come to find out when we got home and called to get all set up nothing was put in the system. I even gave a couple days. nope. she never put my measurements in the system at all. not ... read more
Business response:
Hello Brittany . Thank you for reaching out to us. We are pleased to hear that Jordan was able to make your visit a special one. Best wishes, Steven E
My soon to be daughter-in-law dress came in she went and picked it up when she got home several pieces of Lace were not stitched in the threads were hanging some of the button loops were wrong and some dark couple stains on the dress that was $600. Her and her grandmother took the dress back to ask them to fix the dress and they refused. My family has done years of business with this bridal shop but never again. So here she is just weeks away from her wedding and now she’s has to look for another dress. she did get her money... read more
Business response:
Hello Dayle, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with a memorable experience and we are sorry that we fell short of this standard with you. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. We hope that you visit again, so we can change your view on our customer service. Please reach out to us at dbcares@dbi.com, if you need assistance in th... read more
RecommendedWe purchased my bridesmaids dresses at the David’s Bridal in Clive in February 2020. The dresses came in on time in June/July 2020. All of the dresses fit fairly well with minimal alterations to be done on them. They fit, style, everything was all correct. Mataya was our stylist/helper the day we picked out the bridesmaids dresses, she was so nice and helpful. The dresses were also reasonably priced. We had a great experience overall and will recommend them to future brides/bridesmaids. Thank you!
Business response:
Thank you so much for your kind words, Madison. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
Body shaming a plus size bride is NEVER okay! I hope you guys are taking the right measures to train your staff and promote good environment for brides to be!
Business response:
Hello Cindy. We are aware of Sarah's experience and have asked that she reach out to us so that we can look into this matter further. We would never condone this type of service and have made sure this is properly looked into. Thank you, DBI
when i went there to look for bridesmaids dresses the lady working with me was very rude and told the bride that she should consider changing her colors. never will come back.
Business response:
Hello Peyton, we apologize for not providing exceptional service during you visit. If you would like to discuss your experience or if you may need any further assistance, please do not hesitate to reach us at dbcares@dbi.com. Our team would love the chance to improve our customer experience. Thank you, DBI
As a future bride that is plus size I know how stressful shopping for a dress can be. We are already worried about if we will find our dream dress, how much it will cost, how it will look on us and how helpful the staff will be (as it could be a bit challenging working with a plus size bride). I cannot imagine why a consultant would treat someone so horribly and body shame them. I hope this was a training opportunity for all staff across the board. No one should have to leave in tears on a day that’s supposed to be filled wi... read more
Business response:
Hello Shay. At David’s Bridal, we celebrate differences in all forms and shaming has no place in our stores or within our brand. We take matters like these very seriously and have since address your concerns with our corporate management team. Thank you, DBI
Frequently asked questions about David's Bridal Des Moines IA
How is David's Bridal Des Moines IA rated?
David's Bridal Des Moines IA has a 4.6 star rating with 3,764 reviews.
When is David's Bridal Des Moines IA open?
David's Bridal Des Moines IA is closed now. It will open at 10:30 a.m.