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David's Bridal Des Moines IA
- Bridal
- Clive, IA
About this business
Location details
10201 University Ave, C3, Clive, IA, 50325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Horrible service not got a correct date when my dress would arrive, then once it did I had to call to find out never received an email till almost a week later, when picking it up they put me in a room by myself to try my dress on I had no help zipping it up or anything had to do it all on my own, tried it on packed it up and walked out the door never got a thank you or anything! My family & myself will never recommend davids bridal to anyone!
Business response:
Hello Cassie. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, Ross A.
This is my now 2nd time writing a bad review on this place. I brought my dress in for alterations about a month ago, I went in today to pick my dress up, after waiting for 20 minutes (she helped someone else first who DIDNT have an appointment) my dress was too big around my chest and it kept falling down and exposing my bra, when I brought that up to the lady helping me she said they could put snaps on the bra and inside of the dress so my bra wouldn't show, after she pinned it I was looking at it and didn't like it because... read more
Business response:
Hello Danielle, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with your further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Ross A City/Store Location) Thank you. Ross A.
I am absolutely thrilled wit my experience at Davids! I first went to Stacys andwas going to buy a dress there. After thinking about it I just wasnt comfortable at all. The dres was more for omeone in their 20's than a mature adult. I went to Davids my attendant helped me pick out a dress more age appropriate.i loved it and everyone at my wedding commented on it "how beautiful, where did you find it" were some of the resposes. Thegreatest experience was later. Stacys bridal When I found this dress, I wentback to Stacys... read more
Business response:
Thank you so much for the sharing Gwendolyn. This really means a lot to all of our associates. We hope you have a great time at your event and thank you for choosing David's Bridal.
Had an appointment at 2pm. Arrived and was told they didn't have one written down for us. Asked to look at flower girl dresses. That was fine as long as we didn't need any help. Selection was poor. Only sizes 2t and 4t. Went to Stacey's Bridal and found great customer service and the perfect dress.
Business response:
Thank you so much for reaching out to us Allison. We apologize you weren’t able to purchase the dresses you hoped for. This does not represent the type of service we would like to provide. We do offer wide variety of styles online visit www.davidsbridal.com for more information. If you have any additional questions or need help placing an order please email our corporate address dbcares@dbi.com (Subject: Attn Ross A.) Best wishes. Ross A.
Went there today and from the minute we walked in the door, our anxiety levels were through the roof. The greeter at the front was horrible and not friendly. There was a sale going in, but no where does it state that clearance items are not available in any other color other than the one dress. When you go online, that option is available. The set up for the dressing rooms was very intrusive and you felt like you were interrupting a brides experience. Thank goodness my daughter purchased her dress at a more reputable st... read more
Business response:
Hello Amanda, thank you so much for taking the time to provide us with your feedback. We are very sorry for the service you received in store. We understand this is a once in a lifetime event and we strive to provide the proper level of service. This is not the type of atmosphere we would like to provide to our guests. We want all of our guests to feel excited about preparation prior to such a special event. We will forward your experience to our management team to ensure the proper level of service for all guests. If ... read more
When I first began shopping for my wedding dress I was so excited, I got to davids bridal and found the perfect dress during my very first fitting, sadly my dress was The only thing that was perfect from this place. Despite all the bad things I had heard about them I still went there. I definitely learned my lesson, when I went back for alterations they had ordered me the wrong size, the alterations lady went to grab her manager and had us waiting for a while, when the manager came back all she said was I needed to come back... read more
Business response:
Hello Teresa, thank you for taking the time to provide us with your feedback. We apologize for the experience you had in store. We would love to assist in making this special time a magical memory. Again we apologize for your experience and hope to hear from you soon. If you would like to discuss your experience further please email our corporate address dbcares@dbi.com (Subject: Attn Ross A.) Best wishes. Ross A.
Worse customer service I ever saw! Our consultant was over booked & didn't give us hardly any attention. Had us waste time trying on dresses that turned out to not be in the colors of the wedding, after we were told in the beginning they were. The store was so crowded there was no space for the bridal party, no where to sit down, and no help to get the dresses zipped up. Will never go there again.
Business response:
Hello Annette, thank you so much for reaching out to us. We apologize we did not provide the type of service we strive for. Our stores can be very busy around this time of year. We would love to have you return for a better experience. If you are interested in a scheduling a return visit please email dbcares@dbi.com (Subject: Attn Ross A.) Thank you. Ross A.
I didn't buy my dress here because the flow of how they run things is very unorganized. I did buy bridesmaid dresses here simply because it was convenient. They come in quickly, but the material is horrible. They ladies working the front desk were rude when my sister and I came in just to see if they had a dress in stock to have my girls try on in our appointment the next week. They told us we could try on anything without an appointment. We told them MULTIPLE times we were not there to try on dresses. When we finally got ou... read more
Business response:
Hello Jordan, thank you for taking the time to provide us with your feedback. We are very sorry to hear you are having this experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ross A City/Store Location). Best wishes. Ross A.
I went for my fitting, I was so excited. The women then was very pushy to schedule my next appointment before this one had even started. She was grouchy I didn't have the shoes I was planning to wear. She then told us we probably wanted a bustle, $50 for 3 loops but failed to tell us it was 14 loops...I had need to purchase a corset bra while there my mom had seen the list of prices and asked if it was total she said yes. The women was late for her next appointment and couldn't attach my belt the way I wanted it. When we got... read more
Business response:
Hello Holly. We would like to apologize for the miscommunication you had from our store. We strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. We will be sure to share your experience with our team to ensure it will not happen again. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ross A City/Store Location). Best wishes. Ross A.
Frequently asked questions about David's Bridal Des Moines IA
How is David's Bridal Des Moines IA rated?
David's Bridal Des Moines IA has a 4.6 star rating with 3,809 reviews.
When is David's Bridal Des Moines IA open?
David's Bridal Des Moines IA is closed now. It will open at 10:30 a.m.