This profile has been claimed by the business owner or representative.
David's Bridal Des Moines IA
- Bridal
- Clive, IA
About this business
Location details
10201 University Ave, C3, Clive, IA, 50325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I bought my dress at David’s Bridal today. The dress is absolutely perfect and got it for a great price. My dress gets 10 stars, the service gets 2. I felt like our consultatant was too focused on the 1-1/2 hour time frame of the appointment. She mentioned several times “we only have a certain amount of time” which made me feel rushed. She also didn’t ask about our budget, and ended up putting me in a dress that was about double what I wanted to spend. Luckily I didn’t fall in love with it. Also I had a fairly large group an... read more
Business response:
Thank you so much for reaching out to us Miranda. We apologize for the service received in store. This is not the way we would like to treat our guests. We take these matters very seriously and would like to formally apologize for the service you received. Our mission is to provide friendly reliable service and great atmosphere for all guests. Again we would like to apologize our associates were not able to help the way we know we can. If there is anything we can do to help make your event a special memory please email... read more
We went here today for an appointment to look for a flower girl dress for an upcoming wedding my daughter is in and a mother's dress for my aunt for the same wedding. When I checked in at the front desk the guy was very snooty. I said I had an appointment and he could not find the paperwork so acted as if we did not have an appointment and would not be able to have anyone work with us. When they finally found my appointment they said "we don't have your event on file," then asked if I was the bride. When I said I wasnt the b... read more
Business response:
Hello Emilie, thank you so much for reaching out to us. We apologize for the service received in store. This is not the way we would like to treat our guests. We take these matters very seriously and would like to formally apologize for the treatment you received. Our mission is to provide a ?once in a lifetime? experience for all guests. If there is anything we can do to help make your event a special memory please email dbcare@dbi.com (Subject: Attn. Ross A.) Thank you. Ross A.
Rushed my sister and was rude. Didnt listen to what she was looking for.
Business response:
Hello Alicia, thank you for taking the time to leave your rating. We apologize for the issues you had with us in store. If you would like to provide more details, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
Business response:
Hello Ethan, thank you for taking the time to provide your feedback. We apologize for your experiences in store. If you would like to discuss this issue further, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
Davids bridal is the worst customer service I️ have ever seen. They can’t exchange shoes ordered online because they come from different warehouses!?!? That makes no sense what’s so ever. The fact that they are Davids bridal product I should be able to exchange at any store...but that’s l okay tho I️ promise I️ will give them no more business from anyone I️ know. To top it off two dresses were either sized wrong or the zipper broke for my dress because of the fabric and cheapness of my 170$ dress. Your lucky we have 4 weeks ... read more
Business response:
Hello Nicole, thank you so much for providing a review of your experience with us. We sincerely apologize for the service you received during your visit. It is our mission to provide the type of experience our guests desire. We are truly sorry our online inventory isn’t able to be returned in store. We will utilize your feedback to improve our service in store. If you would like to discuss this issue further, please email dbcares@dbi.com (Subject Attn: Ross A.) Thank you and have a great time at the event. Ross A.
Well our initial appointment was great. But when it came to receiving emails about dresses being in they failed. Same goes with my bridesmaids they never received anything. Then i received my wedding dress (shipped clear to TN from IA) without any notification..
If you’re planning on getting something from David’s bridal make sure it is something you really like. I got my girlfriend a dress about a year ago, which she never wore because it wasn’t in her size and she doesn’t like it. We were told by one of the managers that we can still make an exchanged on the item as long as she never removed the tag, wear it, or was within the three year limit. So we came in many times to looked for the one that she likes but there’s none, then we planned to wait for the seasonal which is the new ... read more
Would have been 5 starts but my this third time I was there with my two bridesmaids and with my appointment the constultant helped find my three main dresses and then disappeared I was very insulted and very ticked off about this last visit I explained my colors she put my girl in Coral color so it looked awful and was hard to imagine so I had to pull the correct color off the rack myself witch was in her actual size she was taking care of other people and in an HR we got a total of 2 dresses each on my girls cause he kept u... read more
Business response:
Hello Cay, thank you so much for sharing. We are thrilled that we were able to help with the collection in store. We hope you have a great time at her event and best wishes. Ross A.
I was thoroughly unimpressed with the service provided by my attendant! His name is Nick, and he is possibly the rudest attendant I have come acrossed in the wedding industry. Very pushy, wouldn't give me time to look through dresses (even through I was supposed to do that exact thing) constantly looking at his watch as if my presence was a complete waste of his time! I liked two dresses very well, but I had NO intention of buying it through him. I live in Florida, but while visiting my family in Iowa I went dress shopping w... read more
Frequently asked questions about David's Bridal Des Moines IA
How is David's Bridal Des Moines IA rated?
David's Bridal Des Moines IA has a 4.6 star rating with 3,764 reviews.
When is David's Bridal Des Moines IA open?
David's Bridal Des Moines IA is closed now. It will open tomorrow at 10:30 a.m.