This profile has been claimed by the business owner or representative.
David's Bridal Des Moines IA
- Bridal
- Clive, IA
About this business
Location details
10201 University Ave, C3, Clive, IA, 50325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I set up an appointment for my friend to try on wedding dresses this past Friday. It was in the evening, 6pm. The lady that was assigned to help my friend was awful. This is not the kind of person that should be around people who are experiencing some of the happiest moments of their lives, like finding their wedding dress. She was unhelpful and rushed through the entire process. She completely disregarded what I had to say when trying to help my friend. My friend was so overwhelmed and I’ve been there for her to help her ge... read more
Business response:
Hello Ashley, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you or your friend with a once in a lifetime moment. Thank you again for your feedback, we will be sure to address these concerns with our management team. Thank you, April B.
my finace went to davids bridal to check out the $99 dresses as we are on a very tight budget for our wedding. she asked to see some of them and the gal helping her said oh we dont have any dresses that cheap thays just for advertising to get customers in here. talk abiut some bs
My consultant was nice and tried her best but the store didn’t have much to select from. I had found a bunch of dresses online I wanted to try on but when I showed up they didn’t have any of them in the store. The dressing rooms were also very dirty with stuff all over the floors.
Business response:
Hello Amber. We are deeply sorry to hear that we did not have the dresses you wanted to try on hand and for the poor conditions of the facility. We try to stay stocked with as many as possible for our guests, but being an off the rack store our inventory is subject to change. We appreciate you sharing your experience at the Des Moines location. I'll team will be sure to address your concerns with the appropriate parties to ensure a better experience in the future. Thank you, April B.
The only bad experience is the temperature of the store. The experience is not as enjoyable trying on dresses if you are sweating buckets. But I did a lot of looking before we went knew what I wanted and walked out wishing 40 minutes.
Arrived for a scheduled appointment a bit early, and it was very clear everyone was much too busy to assist us any time prior to the appointment time, despite the fact there wasn’t a single other bride in the store. Our consultant, Chloe, was not helpful nor friendly, and it certainly seemed that we were inconveniencing her. After giving her a short list of dresses our bride had found online, she explained that none of these were available at this location. She was able to pull a few other dresses, and promptly put the br... read more
Business response:
Hello Steph. We are deeply sorry to hear that your recent visit left you feeling uncertain. We at David's Bridal strive to create a memorable experience for all of our guests and we did not live up to that standard for you. We would love to have you back for a more personal visit. If you would like to do so, please email us at Dbcares@dbi.com (Attn: April B) so we can set up a comeback appointment for you. Thank you, April B.
Went to go pick up one of my bridesmaid’s dresses today and they shipped it to a random address..my wedding’s in two weeks... can’t wait to speak to the operations manager Amanda tomorrow to see how she’s going to get it back. �
Business response:
Hello Rachel, we deeply apologize for this inconvenience. If you are still experiencing this issue in the future please email dbcares@dbi.com (Subject: Attn. April B City/Store Location). Best wishes. April B.
Went there this past Saturday with my 2 sisters and mother. We were prepared to be ordering 8 bridesmaids dresses plus junior bridesmaid and flowers girls dress. To say the customer service we received from Brandon was less than would be an understatement. He didn’t help us get dresses, find sizes and the bride has to dig through the shoes to find her size. He sat and talked to the MOB the whole time about how he gets bad reviews all the time. Needless to say we did not purchase. Basic customer service will go a long way.
Business response:
Hello Jessica, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.-137). Best wishes, Jessica H.
Staff was very rude when I called to cancel the brides bridal gown appt and confirm that the bridesmaids could still keep their appt.
Business response:
Hello Cassy, We're terribly sorry for the experience you encountered with our location, and we want you to know that we take all of our customers' feedback very seriously. Thank you for your feedback regarding this matter. We will make sure improvements are made. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location/City) if we can assist you further. Humbly Yours, Jill K.
We had the worst service there ever. My friend who had made an appointment with them since I had suggested that she should go there. When we got there the sales associate was rushing us even though we had booked for 4 hours (bride and bridesmaid). She kept telling us that she has another bride coming and kicked us out within 2 hours. She had measured the bride wrong so when she got her dress it did not fit her (was too tight). On top of that one of the bridesmaid dress was a size smaller than what she needed. We also picked ... read more
Business response:
Hello Loveleen, We are so sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We take all of our customers very seriously and want you to know that we will be working with our team further to make improvements. If you would like to contact us at dbcares@dbi.com (Attn: Store Location/City) we would be honored to speak with you further. Humbly Yours, Jill K.
Frequently asked questions about David's Bridal Des Moines IA
How is David's Bridal Des Moines IA rated?
David's Bridal Des Moines IA has a 4.6 star rating with 3,764 reviews.
When is David's Bridal Des Moines IA open?
David's Bridal Des Moines IA is open now. It will close at 6:00 p.m.