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David's Bridal Erie PA
- Bridal
- Erie, PA
About this business
Location details
Mill Creek Pavilion, 2094 Interchange Rd. Parcel# 30, Erie, PA, 16509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Worst costumer service I’ve ever experience. 100% will never recommend nor shop there ever again. They mess up simple orders, ship you wrong dresses, and tell you dresses you pick out don’t come in the color you need when indeed they DO come in the color you need. They don’t know how to work their own website and seem to careless about customer satisfaction.
Business response:
Hello Alyssa, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with a memorable experience and we are sorry that we fell short of this standard with you. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. We hope that you visit again, so we can change your view on our customer service. Please reach out to us at dbcares@dbi.com, if you need assistance in t... read more
I had ordered two different dresses through David Bridal. One dress I ordered back in December and it was suppose to come in the end of March. I tried on another dress I liked better that was in stock and ready to ship. The first dress they took the bridal parties information down, like they’re suppose too. The date and name... the second dress they said they couldn’t because I already had an ordered dress in the system so they rung it out and had me pay for it instead of updating the system. Because the first dress wa... read more
Business response:
Hello Kelsey, we are so sorry to hear of the frustrations and confusion we have caused you. We will be sure to share your feedback with our team to make sure this does not occur again. We want all of our staff to be on the same page and pleasantly relay the correct messages to our guest. Our team will be reaching out to the management team regarding your feedback, to assist with training and coaching opportunities for the staff. Please reach out to us at dbcares@dbi.com, if you need any assistance in the future. Thank you, S... read more
Terrible service. Bridesmaids fitting was a free for all. They do not carry all sizes they advertise. My consultant did not clip dresses that were too big for me to help me get a better vision. I asked about the bustle 4 times and was ignored each time. This was a very disappointing experience. I’ve already sent an email to corporate yesterday. Still waiting for my response. I will not visit this location again.
Business response:
Hello Caitlin, a member of our team will be contacting your shortly. Thank you, DBI.
They destroyed a $100.00 rhinestone sash and tried to fill in the gaps with white thread. Probably wouldn’t have been as pissed if the dress was white so it blended but the dress is apple red!!!! Looks like crap and they offered me a $10.00 adjustment $10.00!!!! For a $300.00 dollar dress and $100.00 sash that I have to scramble to find somebody Competent to fix before tonight! We were there 3 days ago and pointed out what was wrong and they told us they could fix it they destroyed it they should have all they did was make i... read more
Business response:
Hello Lynn, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn. April B City/Store Location). Thank you. April B.
We were just there for our bridesmaids dress shopping, terrible service once they found out the bride didn't purchase her dress there! Lady put us in our dressing room, and never came back until we were done trying on 8 different dresses! She then approached us when we were done and walking out. Bridal Elegance, here we come!
Business response:
Hello KimnElvis. We cannot apologize enough for the service you received during your recent visit with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We have since addressed your concerns and made changes to improve the customer experience moving forward. Thank you, April B.
Had a bad experience there. They where rude to my mom and me and where very rushy when there was hardly anyone even there. So we got our dresses from Winner and are very happy with our choice.
Business response:
Hello Chelsea. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will share it with our management team. Thank you, April B.
I was just there a couple days ago and it was awful. My consultant was VERY uninterested and literally walked away from me when I was talking to her and disappeared. She seemed almost bothered that I was trying on dresses? Just lost my business.
My consultant was not very involved with my appointment. She let my bridesmaid carry 6+ dresses before offering to get her a room. She didn't ask me about style or colors, or anything about my wedding. When trying on dresses she disappeared and I had to get help from another consultant just to zip dresses up on my bridesmaid. I had questions about alterations but no staff was to be found.
Business response:
Hello Julie. We are deeply sorry to hear that your recent visit left you feeling uncertain. We at David's Bridal strive to create a memorable experience for all of our guests and we did not live up to that standard for you. We would love to have you back for a more personal visit. If you would like to do so, please email us at Dbcares@dbi.com (Attn: April B) so we can set up a comeback appointment for you. Thank you, April B.
RecommendedMykela did an amazing job helping my sister find her wedding dress and helping me get the right size for my bridesmaids dress. She made the experience so much more enjoyable we were lucky to have her helping us.
Business response:
Hello Addie! Thank you so much for sharing your experience. We are glad you and your sister had a good time with our team. Best wishes. April B.
Frequently asked questions about David's Bridal Erie PA
How is David's Bridal Erie PA rated?
David's Bridal Erie PA has a 4.7 star rating with 2,948 reviews.
When is David's Bridal Erie PA open?
David's Bridal Erie PA is open now. It will close at 7:30 p.m.