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David's Bridal Erie PA
- Bridal
- Erie, PA
About this business
Location details
Mill Creek Pavilion, 2094 Interchange Rd. Parcel# 30, Erie, PA, 16509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
So I have been to David's bridal three or four times in the past few months not only for my wedding but for my best friends wedding as well. Everytime including the day I found my wedding dress which is suppose to be one of the best moments was awful. No one seemed to know what to say when questions where asked and customer service was horrible. However, the last two times that I have been there I have walked in with wondering how it was going to go and I left happy. The last few times that I was in David's Bridal I have wor... read more
Most horrible experience ever.. I went multiple times and each time was worse then the time before. The 1st time I had a scheduled appt and the associate asked me my size and other personal questions at the front door in front of other customers. My bridesmaid with me pulled all my dresses and assisted me with them the associate only assisted us when we found her and asked her and then she would leave again to help other customers. I did end up buying my dress on that visit. 2nd visit I did not make an appointment (my fault... read more
Where do I begin? My entire experience was awful! From looking for a wedding dress to my bridesmaids dresses. When I went into my appointment to try on wedding dresses (for the first time ever), the lady that helped me out put me in a bra two sizes too big and the wrong slip. My mom and future mother in law tried telling the lady I needed a new bra and she wouldn't listen to them. After about an hour of trying on dresses, she finally went and got the manager. The manager was helpful, she finally put me into stuff that fit me... read more
Business response:
Hello Amy, we want to apologize for the frustration you?ve experienced on your recent visit to our store. We at David?s Bridal strive for exemplary customer service and we are crestfallen that we were not up to par on your visit. We will be sure to share your experience with our team. Your comments are what help us grow as a company. Best wishes, Ellice J.
Worst experience ever. I scheduled an appointment for 3/18/17 at 2pm for my bridesmaids to try on dresses. My consultant was rude and tried to rush us during our appointment. All 6 of my bridesmaids had to share a dressing room to try on dresses. My maid of honor had to run and look for different sizes of dresses for my other bridesmaids because my consultant kept disappearing on us. There was nowhere for me to sit while they changed clothes. This experience didn't feel very personal and my consultant didn't seem very intere... read more
Business response:
Hello Frances. We are deeply sorry to hear that your recent visit left you feeling uncertain. We at David's Bridal strive to create a memorable experience for all of our guests and we did not live up to that standard for you. We would love to have you back for a more personal visit. If you would like to do so, please email us at Dbcares@dbi.com (attn: April B) so we can set up a comeback appointment for you. Thank you, April B.
Well I think that Stephanie should be fired. She offered the worst customer service I have ever gotten. She told my maid of honor she was way too big for a dress and that she would not try to zip it up because my maid of honor would "bust out the seam". Then she proceeded to take the dress away from my maid of honor to give to someone else. Doubt I'll be coming back.
Business response:
Hello Kayla, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn April B City/Store Location). Best wishes. April B.
Business response:
Hello Sarah, We are so sorry that were not able to provide you with a full 5 star experience, and will be using your feedback to ensure we do not fall short of exceptional service in the future. If you may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
Awful, awful, awful customer service. I will never recommend this store to anyone.
Business response:
Hello Rebecca, thank you for taking the time to provide us with your feedback. We apologize for the experience. If you would like to discuss this issue further please email our corporate address dbcares@dbi.com (Subject: Attn Ross A) Best wishes. Ross A
Thank you for the manager calling me fat for 15 mins of a phone call then me saying I was calling high people so then she decided to tell me she was going to refund me 20 dollars. ��� if you want good customer service and to enjoy your day and have it be special for something that is important in the process don't go to David's bridal in Erie PA! I was sized wrong, not helped, given wrong information, and told I was fat ! ��� THANKS!
Frequently asked questions about David's Bridal Erie PA
How is David's Bridal Erie PA rated?
David's Bridal Erie PA has a 4.7 star rating with 2,886 reviews.
When is David's Bridal Erie PA open?
David's Bridal Erie PA is open now. It will close at 7:30 p.m.