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David's Bridal Frisco TX
- Bridal
- Frisco, TX
About this business
Location details
Frisco Promenade, 9288 State Highway 121 Ste 100, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Our family recently ordered all the dresses for an entire wedding at this store. All dresses required ordering. We got a call a few weeks later stating the items arrived. In the meantime we found an alternate dress that eliminated the need for one of the orders. Upon our arrival at the store we were informed that any returns have to be made within 7 days of purchase which is nuts as the product didn’t exist for longer than that. We are now left with a store credit and we are out $400 of our budget for the upcoming weddin... read more
Business response:
Hello, we are saddened to see that you were not happy with our company polices. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, DBI.
My bridesmaids and I went to look for their dresses. The stylists had no idea which dresses were actually available in the color I wanted, and they kept bringing out dresses that wouldn’t actually work. They measured all of my girls, and two ordered in store, two ordered online a couple of weeks later. One of my girls felt like they measured her poorly, so she ordered a size down. It was still at least two sizes too big. Not only that, but the bottom was covered in stains. As if someone had stomped all over it. The text line... read more
Business response:
Hello Rachael, we would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. location), so that we can gather more information and further assist you. Thank you, DBI
this location is the worst David’s Bridal location in the US. I would recommend getting your measurements done and then ordering online!
Business response:
Hello Madison, we apologize for not providing exceptional service during you visit. For further assistance, please do not hesitate to reach us at dbcares@dbi.com (attn: city/location). Our team would love the chance to improve our customer experience. Thank you, DBI.
Slow service and it seems customers are an inconvenience. Maybe that is every bridal shop.
Business response:
Hello Dale. We are deeply sorry to hear that your recent visit left you feeling uncertain. At David's Bridal we strive to create a memorable experience for all our guests and we did not live up to that standard for you. We would love to have you back for a more personal visit. Please email us at Dbcares@dbi.com (Attn: city/location) so we can set up a comeback appointment for you. Thank you, DBI.
RecommendedI was intimidated to shop here for my dress but I am so glad we did! Leta was absolutely a GOD SEND. She kept in mind our budget, and listened to what I liked. I was “all over the board” but she helped me narrow it down. She knew her stuff, like what fits would look nice and even grabbed a few I wasn’t sure of but sure enough she chose the one 🤩 the entire staff was so incredibly sweet💙 thank you for an amazing experience!
Business response:
Hi Victoria, we are so glad our team was able to provide you with an excellent customer service experience. Best wishes, April B.
RecommendedJosefina was so wonderful helping my daughter with her alterations on her wedding dress. From the moment we bought her dress all the process, everyone was so helpful and sweet. Thank you so much for helping her to get the dress of her dreams. It means a lot to us!
Business response:
Hello Jayme! We are so happy to hear how helpful Josefina was during your daughters visit at our Frisco location. Thank you, DBI
This was the worst bridal experience I’ve ever had... I booked an appointment (which is supposed to be 1.5 hour) and I showed the stylist what I was wanting and she wouldn’t let me sort thru the dresses. So I waited for her to pick dresses out for me and they were all the OPPOSITE of what I showed her. Then, 30 minutes into my appointment she told me I had to reschedule because she had a huge bridal party coming in for their appointment in 45 minutes so she needed to prepare for them.... I don’t think brides should ever ... read more
Business response:
Hello Hannah, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested, please contact us at dbcares@dbi.com (Subject Attn: City/Store Location) Thank you. DBI.
We have had nothing but trouble from them! I don’t even have the time or energy to type all of the issues when had! They don’t do their jobs for sure. We are very displeased! Will not recommend them to anyone and will not EVER shop here for anything again!
Business response:
Hello Kelsey, we are deeply sorry that we fell short of your expectations during your recent visit to our Frisco location. We want every guest to fully enjoy their time with us, and apologize that you were not able to do so. Our team will be sure to speak with our team so that we can grow from this. Thank you, DBI.
Frequently asked questions about David's Bridal Frisco TX
How is David's Bridal Frisco TX rated?
David's Bridal Frisco TX has a 4.8 star rating with 6,588 reviews.
When is David's Bridal Frisco TX open?
David's Bridal Frisco TX is closed now. It will open at 10:30 a.m.