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David's Bridal Frisco TX
- Bridal
- Frisco, TX
About this business
Location details
Frisco Promenade, 9288 State Highway 121 Ste 100, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My daughter had appointment and we felt rushed the whole time , was not impressed at all , she found a dress but I can’t help but wonder if she missed out on the perfect one because we were rushed, bridesmaids were told they didn’t have enough time for them to make another appointment, we live out of town so they missed out on selling 8 bridesmaids dresses. Not happy with experience, this is my only daughter and I’m very disappointed.
Business response:
Hello Tresa, We are very sorry to hear that your daughters trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Terrible customer service. Workers run around like chickens without a head not knowing what they're even doing. We were "politely" welcomed but never again were we offered any help. Even when I stood directly in front of an employee waiting to try on dresses, she completely ignored me and started helping another customer. Don't recommend shopping here. Find a better place where employees actually know what they're doing. Sorry not sorry, but my experience here was horrible.
Business response:
Hello Jocelyn, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Business response:
Hello Mandy, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
Business response:
Hello Brittany, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Jessica H). Thank you, Steven E
Had the worst experience with my daughter's flower girl dress! I was not allowed to order the size I wanted and now had to pay to have dress altered. Its obvious your sales team only cares about the bridal dress. The commission isn't worth the time for anything else.
Business response:
Hello Lisa. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Jessica H), so that we can gather more information and further assist you. Thank you, Steven E
I had a bridal party appointment to look for bridesmaids dresses earlier today. It was overall disappointing. We arrived and started talking to our consultant, and told her the numbers of the dresses we liked online and would like to see, she went to look and another woman comes and says she's now our consultant. Fine, we then explain again what we're interested in, give her our event date, etc. And she starts pulling, and keeps trying to push styles we said we weren't interested in on us. When we started trying on gowns hal... read more
Business response:
Hi JIll, thank you so much for sharing your star rating, we are so sorry that we could not provide you with a full 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com (Subject: Attn: Jessica H. ? (Insert City/Store Location)). Thank you, Christine G.
This is the most unprofessional business I know and I will never spend a dime in their stores again. The District mgr will not return calls I have been trying to reach management for four months unsuccessful
Business response:
Hello Marcella, we?re so sorry to hear about this. We understand the importance of this matter and would like to try and help. Please email us at DBCares@dbi.com with your daytime phone number and info about your experience. We look forward to hearing from you. Thank you, Jessica H..
I bought a dress from David's Bridal for my son wedding , I had 2 fittings and came back to pick up my dress on my appointment day by arrived 35 min early only to find my dress is not done and to make matters worse, it was on their sewing table balled up and no one was working on it. The dress should have been done by now and pressed instead of an unfinished dress bunched up on a table. When I spoke to the seamstress she simply said " oh you are 35 minutes early " . Poor customer service and lack of concern for their custom... read more
Business response:
Hello Susan, we are so sorry to hear that our alterations team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Jessica H in the subject line. Thank you, Jessica H.
Frequently asked questions about David's Bridal Frisco TX
How is David's Bridal Frisco TX rated?
David's Bridal Frisco TX has a 4.8 star rating with 6,588 reviews.
When is David's Bridal Frisco TX open?
David's Bridal Frisco TX is closed now. It will open at 10:30 a.m.