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David's Bridal Frisco TX
- Bridal
- Frisco, TX
About this business
Location details
Frisco Promenade, 9288 State Highway 121 Ste 100, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
RecommendedCustomer service is amazing! Always have a great sale.!
Business response:
Hello Juanita! Thank you so much for sharing your experience. We are glad you had a good time with our team. Best wishes. April B.
I love the styles I found and how quickly I was able to find the one. But now that I’ve been called and informed my dress has come in. I tried to call back 5 mins after I got the call and have been trying for the last 2 hours to get a hold of someone to set up alterations since I don’t have a lot of time to get them done (wedding is in 12 days) and I can’t seem to get ahold of ANYONE! Very frustrating...
Business response:
Hello Schylar, we apologize for this inconvenience our team had a network error that interfered our phone system. If you still need further assistance please do not hesitate to reach us at dbcares@dbi.com. Thank you, DBI.
So upset after buying my dress from there. I was promised it would be cleaned and that all of the rips and popped seams would be fixed but when I went to pick it up they spent 45 min running around the store trying to find it and only one small part had actually been touched. Don’t rely on this place to do your alterations because I was only one of the many upset brides that day. Not sure if I even want my bridesmaids buying their dresses from there anymore.
I know that there are plenty of online retailers now that sell bridesmaid dresses, but I wanted my bridesmaids to be able to try them on first. I found a few dresses that I personally liked for them to wear, and I let everyone try it on in the store. Everyone (thankfully) agreed on the same dress, and it happened to be my favorite dress, as well. It was the perfect color purple AND it had sequins. Two of my bridesmaids placed their order on July 1st while we were in the store, and the others placed theirs online a few days l... read more
Business response:
Hello Shannon, we are so sorry to hear that we have disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
went today and felt like I was heard it cattle and I had made the appointment it was excruciating Lee uncomfortable and overcrowded and they didn't even have anything in the size that I need it there was a very very bad experience for being one of my top choices of stores to go to but I went right across the street and found my dress in a place that made me feel very comfortable
Business response:
Hello Jessi, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
RecommendedThe sales ladies were awesome in helping us and asking if we needed help and my daughter found the one👏🏻👏🏻👏🏻
Business response:
Hello Valerie, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
Business response:
Hello Stephanie, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
I very rarely leave negative feedback, but I am so very disappointed in my experience at this store today. I called to schedule an accessory appointment. When I arrived at the store, I was told to wait for a stylist. She was doing a bridal dress appointment and was doing a great job with the bride. I waited 35 minutes with no acknowledgment. I totally understand not taking away time from the bride to be, but I could have been told hi. When I went back to the Welcome Desk because my time is also valuable, the person called to... read more
Business response:
Hello Kristin, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Frequently asked questions about David's Bridal Frisco TX
How is David's Bridal Frisco TX rated?
David's Bridal Frisco TX has a 4.8 star rating with 6,588 reviews.
When is David's Bridal Frisco TX open?
David's Bridal Frisco TX is closed now. It will open at 10:30 a.m.