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David's Bridal Frisco TX
- Bridal
- Frisco, TX
About this business
Location details
Frisco Promenade, 9288 State Highway 121 Ste 100, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
they ignore you if you don't have an appointment. they tell you there's nothing in your size and are unwilling to help you find what you like if you are self serve. I understand it's self serve but you can still help my brothers fiancé decide what she likes and what size she wears. HORRIBLE CUSTOMER SERVICE.
Business response:
Hello Isabel, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
My youngest daughter along with my two older daughter went to the store yesterday. Our appointment was at 1:30pm, we were told our consultant was still with another appointment and she would be with us shortly, to look at dresses and take pics of the ones she liked. 30 min later we were told we were going to be doubled up with someone else and she should start pulling dresses. 15 min later we still didn't have a dressing room and did not know where the consultant went. My oldest daughter went up to manager and was told they ... read more
Business response:
Hello Debi, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Jessica H). Best wishes. Jessica H.
I took my mom here for a mother of the bride dress, and they weren't overly helpful. Today, I took my daughter to order her bridesmaid dress and already had the exact dress info to order. We just needed to verify size. After checking in for self serve, pulling the dress myself, trying it on her and asking to order the dress I wanted, I could not get anyone to place the order for me. I was told to go to the register to order, but I was ignored there. Other consultants brought clients over and cut in front of me in line.... read more
Business response:
Hello Anita, we are so sorry to have disappointed you during your visit, we certainly do not want this to be your last experience with us. We would like to talk with you further about this, can you please send us an email to dbcares@dbi.com with the store location & ATTN Jessica H. in the subject line, we look forward to speaking with you. Thank you, Jessica H.
Business response:
Hello Carol, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Jessica H) Thank you.
Last night was the most humiliating night of my life. My dress was ever so slightly too tight, and I asked to just quickly show my family, as they were all waiting to see before we began alterations. Instead of waiting in the dressing room, the woman, Hannah, assigned to my appointment instead followed me out, announced to my ENTIRE family my dress was too small and we would need to order a larger size. She then continued to shout out dress sizes to another employee helping another bride find her dream dress. Instead of maki... read more
Business response:
Hello Kelly, we can’t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. We hope that you’ll take a moment to email us at DBCares@dbi.com ATTN: Jessica H. & the store location in the subject line with your daytime phone number so that we can learn more and see if there’s an opportun... read more
It was not David's in particular it was the company I was with.There was to many chiefs and not enough Indians.
We told the girl what type of gown we were interested in but she did not bring anything like we described. She was working with 2 girls so we didn't get her undivided attention.
It's taken David's bridal over 2 weeks to process my return for a dress that was delivered damaged despite following their return instructions exactly. I refuse to ever order a dress from here again. Poor quality and poor customer service.
I have been trying to get my money back on to my card from a layaway dress for 5 days now and every time I call the "one" person who is the "only one that can do it" is never there. I need my money and I need someone to call me back NOW! I've been calling all day. Horrible customer service.
Frequently asked questions about David's Bridal Frisco TX
How is David's Bridal Frisco TX rated?
David's Bridal Frisco TX has a 4.8 star rating with 6,588 reviews.
When is David's Bridal Frisco TX open?
David's Bridal Frisco TX is closed now. It will open at 10:30 a.m.