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David's Bridal Green Bay WI
- Bridal
- Ashwaubenon, WI
About this business
Location details
Shoppes at the Village, 2605 South Oneida St. Ste 120, Ashwaubenon, WI, 54304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I went there this past Saturday with my mom and was not planning on trying on dresses as we were getting something else for my mom but we seen a dress similar to the one I am interested in at a different store so we asked to lady at the front desk area if I could try it on real quick to see if it was even an option. They do not come in the room and help you in it anyway because of covid protocols so I did not think it was an issue. Back this up… When we first entered the store there was a new employee who helped my mom find ... read more
Business response:
Hello McKenzie, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We apologize for the unprofessional service that you received. We will be sure to share your experience with our executive team, so we can improve on the service we offer. We hope that you give David's bridal another chance in the future. Thank you for taking the time to share your experience with us, Steven E
My sisters wedding party bought dresses here for her wedding. That part was okay. However. The alterations department for this store is disregarding. The bride reached out multiple times to the alterations department, leaving messages without any acknowledgment. Terrible customer service from the alterations department. We opted to find someone else to do the alterations who was willing to answer any questions we had. SHAME ON LTERATUON DEPARTMENT AT DAVIDS BRIDAL.
Business response:
Hello Helen, thank you for your feedback. We apologize for not being able to take your call. We will be sure to pass along your concerns, so we can improve on the service we offer. We would love to have you back to provide you with a much better experience. Best wishes, DBI.
I placed my order for my bridesmaid dress on 6/28 and called on 7/6 to cancel because the wedding is no longer happening. They told me I was outside of the 7 day window of cancelling for a full refund. Even though there was a holiday weekend in there granted they claimed to have been open, that does not mean that I am available to call during that timeframe. I called and left a message for a manager to call me back over 24 hours ago and still haven’t been called AND now my order doesn’t even show up on my account anymore. Sc... read more
Business response:
Hello Megan , we cannot apologize enough for the less than satisfactory experience that you encountered during your visit. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E
RecommendedI said yes to the Dress!😍❤
Business response:
Hey Loreena. We love hearing feedback and are thrilled to know you enjoyed your experience with us. Let us know if there's anything else we can do to keep your experience great!
If I could leave no stars I would this store is very unprofessional and if you ship there never pay in cash I did that and I returned my dress 5 days later only because I was convinced to buy a dress that was to small and put a corset in which would cost more I just decided to buy online which I’m now not doing I’m going else where me and my bridesmaids and my groom even thou you pay in cash you have to wait for your return in the mail by a check !!! What bs you did not wait for my payment nor did I pay by check not happy
Business response:
Hello Kryztal, we cannot apologize enough for the less than satisfactory experience that you encountered during your visit. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E
SHAME ON YOU. How greedy!
Business response:
Hello Emily. We are very sorry that your recent visit to our store was a subpar experience. We want every guest to feel special and well taken care of. We did not accomplish that for you and we apologize. Please email us at dbcares@dbi.com (Att: Green Bay) if you would like to contact us. Thank you, Steven E
Women go here to find their perfect dress for prom, weddings, etc not to be body shamed or ignored. My sister went there today with her best friend and she left there in tears. She was measured and then completely ignored by all of the employees but as soon as a thinner girl came in they all went to help her. She went there feeling great about herself and happy and excited to try on dresses for her prom. Shame on all of you that ruined her day and made her feel bad about herself. You all need training on how to tre... read more
Business response:
Hello Tammy. We are deeply sorry for manner in which our staff members interacted with you during your visit. At David’s Bridal, we celebrate differences in all forms—race, creed, gender, size, style, budget—and shaming has no place in our stores or within our brand. We are truly sorry that your sister did not receive the attention that she should have on your recent visit. We will be sure to address your concerns with our management team. If she would like to discuss anything further please email dbcares@dbi.com (Subject: ... read more
Not impressed with the jewelry.
Business response:
Hi Melissa, we are sorry that your visit with us did not meet your expectations. We at David?s Bridal are committed to offering quality products and service. We appreciate your feedback and will share it with our teams so that we can grow from it. Thank you, April B.
RecommendedSo much fun! Charley was awesome & helped me find my perfect dress!!
Business response:
Hello Katelynn, thank you so much for sharing. We are excited to hear Charley was able to make your visit a special one. Best wishes. April B.
Frequently asked questions about David's Bridal Green Bay WI
How is David's Bridal Green Bay WI rated?
David's Bridal Green Bay WI has a 4.7 star rating with 2,878 reviews.
When is David's Bridal Green Bay WI open?
David's Bridal Green Bay WI is open now. It will close at 7:30 p.m.