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David's Bridal Green Bay WI
- Bridal
- Ashwaubenon, WI
About this business
Location details
Shoppes at the Village, 2605 South Oneida St. Ste 120, Ashwaubenon, WI, 54304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I was so excited to go to David's with two of my girlfriends to try on wedding dresses. I had cash in hand and ready to buy a dress. I made an appointment so that I'd have a consultant to help me. My consultant was very sweet but she did not do a single thing for me. She had another bride she was helping and completely ignored me. My friends and I pulled all the dresses I tried on, she didn't help get right sizes, she only put away dresses that I didn't want. I understand things get busy, especially on weekends, but that i... read more
Business response:
Hello Kimberly. We apologize for the overabundance of guests on your visit. As we go into our busy season our stores can take on a bit of a party atmosphere. That being said, we are committed to giving quality service to all of our guests. Our team is working with the stores to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time that they deserve. We want to thank you for taking the time to provide us with this feedback as It allows us re-evalua... read more
I purchased my mother of the brides dress from the Appleton store and was very pleased with my service at that store. The alterations department even came out to discuss the alterations I wanted done. This was a long dress and because of what I am doing during the wedding, I asked if the dress could be shortened to mid calf. I was told yes, so I bought the dress. Since I live in Green Bay, I made my alterations appointment with the Green Bay store. When I went in, the alterations department refused to do as I ask. I understa... read more
My fiancé went to this location to look at dresses for her, her bridesmaids, and flower girls. What she got in return was poor service, a rushed atmosphere, and a decision to not buy her wedding dress from this store. -She told her consultant her budget and the consultant constantly tried to send her well outside said budget. I understand that these folks work on commission, but if someone tells you they cannot afford something, quit trying to show them what they cannot afford. It doesn't make them want to buy it, it makes t... read more
Business response:
Hello Jason, we are so sorry that we were not able to provide your fiance with a full 5 star experience. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better selections and customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! If you may need any further assistance do not hesitate to reach out to ... read more
I found a beautiful dress and Taylor was amazing and very helpful. I did feel rushed when told I had 10 minutes left and she helped to find the dress. All selections I liked online were not available. While trying on dresses and attempting to talk to her about what I was looking for another sales lady kept interrupting me and was very pushy and rude to do so. The dress I bought I was told was discontinued so would have to purchase the size up from mine and after we left I seen it was available online in my size and same pri... read more
Business response:
Hello NIcky. We would like to take this opportunity to apologize on behalf of David's Bridal for your recent visit. We are committed to providing every guest with exceptional customer service, and we did not live up to that standard for you. Thank you for sharing your feedback. We will be sure to address this with our team to ensure this does not happen again. Thank you, Ellice J.
Terrible experience until the end when a good consultant finally stepped in...After two and a half hours of hell.
Business response:
Hello Sabrina, we are pleased to hear that Leeann was able to make you experience much better than how it started. We do apologize for the less than satisfactory customer service in the beginning of your visit. Thank you for sharing with us. If you would like to contact us at dbcares@dbi.com(Attn:April B) to ensure you have the best experience on your next visit feel free. Best Wishes, Steven E
Awful experience. My bridesmaids were rushed and treated terribly. Was treated more like a fast food service than a "dream" experience. I was misinformed by 3 different people about a color. When discussing with the manager, she had nothing to offer for poor service and the wrong colors of a dress. All the manager said to me was "I don't know what you want me to do. Tell me what I can do." I will never recommend David's bridal (Ashwaubenon) to any of my bride friends.
Business response:
Hello Kaitlyn, We apologize to fall short in providing you with a full five star experience during your visit with us. we would love the chance to improve this special time in your life. It would be a pleasure to assist you in finding the styles and colors you would love to have on all your girls. We would be honored to assist you further, if you would like to provide us with additional contact information and the best time to reach out to you. (dbcares@dbi.com, Attn: April B. - Green Bay) Warmest Regards, Jill K
We went in to help my sister-in-law find a wedding dress and to help my niece find a bridesmaids dress. The girl assigned to us was not very helpful. My other sister-in-law and I went on our own to look for dresses. When the bride was in trying on any dresses that we found, her niece helped her in the dressing room. We found a dress for my niece but they did not have the dress color in her size. They said the color has been discontinued, but they found the dress somewhere in her size in the color she wanted, but she... read more
Business response:
Hello Nacny. We would like to apologize for any frustrations you had on your recent visit to our store. We would like to look further into your situation to see if we can assist in finding a solution for you. Please email us at DBcares@dbi.com (attn: April B ) with your information as well as more details so that we can do so. Thank you, Steven E
My best friend had an appointment scheduled and was so excited to buy her wedding dress. However the associate assigned to my friend seemed extremely disinterested in helping my friend (who was shopping on a budget) and very interested in assisting the young lady next to us, who was trying on the higher priced gowns. My friend and I ended up finding her dress and I assisted her in trying it on. We felt ignored. The young lady next to us had numerous women with her who were sitting in the area assigned to my friend. Not a pos... read more
Have to say, finding my bridesmaid's dresses was good but went downhill from there. Shopped in July and were told we would be given the $20 discount when we ordered in December. We went back in December and it was no to the $20. We chose here because the $20 brought us to the same price as others at another place. Asked for them to call a manager and they said because it was Saturday there wasn't one available. I then asked that they find out and call me on Monday. Never received a call. So ordered dresses at the beginning o... read more
Business response:
Hello Jennifer, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience during your visit to one of our store locations. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn April B City/Store Location). Best wishes. April B.
Frequently asked questions about David's Bridal Green Bay WI
How is David's Bridal Green Bay WI rated?
David's Bridal Green Bay WI has a 4.7 star rating with 2,926 reviews.
When is David's Bridal Green Bay WI open?
David's Bridal Green Bay WI is closed now. It will open tomorrow at 9:00 a.m.