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David's Bridal Greenville SC
- Retail
- Greenville, SC
About this business
Location details
Haywood Centre, 301 Haywood Road, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
i hate clothes shopping. i stated it was for me, something along the lines of MOB dress and in ivory. she showed me to the isle with mob dresses. i had a panic attack. too many choices. just pick what i asked for...3 to start with would have been ok. i left unable to stop shaking.
Business response:
Hello Charli, we sincerely apologize that you are unhappy with your recent visit. We would love to have you back for a better experience. Please email us at DBCares@dbi.com (Attn:BrittianyB) to return.Thank you, BrittianyB.
Employees seem incompetent for simple tasks. Trying to actually get someone to answer the phone or even return calls is a joke. The check in at door process is so slow and really unnecessary for all the questions on name, brides name, date of wedding, when you bought the item etc. it’s just ridiculous. On top of that the store itself needs updating. The carpet. The bathrooms are gross even in the pandemic. The chairs are uncomfortable. And never ever have I been told by a sales person that they can’t call another store for m... read more
Business response:
Hello Adrienne, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyB.
0/5 starts. Consultant didn’t help me at all. Was helping another bride the entire time when she said she would be my consultant. I had to grab and find all my dresses myself, had no place to stand where I could look at myself, after trying on only Three dresses and getting no help from her she came up to me and told me i should just come back another time bc i couldn’t find anything..... Terrible service. I went to Dimitras Designs after and got amazing service so just don’t waste your time at david’s.
Business response:
Hello Juliana, we are sorry that you did not receive more assistance. While it is customary for our stylist to assist more than one customer at a time, we want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyB.) Thank you, BrittianyB.
My daughter-in-law to be had a 4:30 appt. She brought one bridesmaid to try on dresses. We’ve had three different stylists so far. it is now 6:30 and have tried on only 3 dresses so far. The stylists are way too busy with bigger parties. They keep apologizing though. There are other bridal shops out there ladies. Carolina bridal in Spartanburg is great for personal attention.
Business response:
Hello Brian, we are sorry that you did not receive more assistance. While it is customary for our stylist to assist more than one customer at a time, we want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyB.) Thank you, BrittianyB.
Awful awful awful!! Made an appointment but since there was a larger party my daughter and I were basically on our own to find a prom dress. All the employees wanted was to give u their business card so they could get commission from ur purchase. The place was filthy~ and the quality of the dresses were terrible. Zippers were broken~ stains on the gowns and these dresses were over $500 are they crazy? The staff only wanted to help the ones who were a party of 6 of more.. ridiculous bc half those people left without purchasin... read more
Business response:
Hello Helen, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. To further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyB.in the subject line. I will be sure to share your experience with our management team so that we can improve our service. Tha... read more
Worst customer service. You would think when you’re working for commission, you’d be a lot kinder to customers. Lol, can’t relate.
Business response:
Hello Kendra, we are so sorry we didn't give you the exceptional experience you deserve. We would love to have you back so we can give you the service we pride ourselves on. Please email us at dbcares@dbi.com (Attn:BrittianyD) if you would like to return. Best, BrittianyD.
My initial appointment at David’s was wonderful and the person assisting me was great, however when I went back for a follow up appointment it was only to try on two dresses I couldn’t decide between and take care of my bridesmaids. Initially I wasn’t aware that two appointments were even necessary as I didn’t see anything on the website page indicating. But I knew it wouldn’t be long for me to decide between the dresses. From the moment I signed in I felt as though the sales person helping me had a poor attitude, she made i... read more
Business response:
Hi Amanda Thank you so much for providing feedback regarding your experience at our Greenville location. We are very sorry to hear that your trip to David’s Bridal was less than satisfactory. Our corporate team will be working with this location to construct a better means of assistance with our appointments as we want to make sure that each customer receives the quality time and attention that they deserve. Your concerns will be forwarded to our team so that we can provide our guest with a better experience in the future. T... read more
This was the worst experience ever!!! The Manager was so snappy when I was asking about steaming my dress..I told them not to put my dress in the bag after it was steamed..had manager approval for it to stay out of the bag overnight. Went the next day to pick it up and dress had been put in the bag so it had to be restrained. Just a awful experience!!
Business response:
Hello Leslie. We strive to create a seamless process for all our guests, and unfortunately we did not provide that for you. We will be sure to address your concerns with our Greenvile team to ensure it will not happen again. Thank you, April B.
By far the most unprofessional place I have ever been. When we decided to take our dress back with us and let family alter it, we go into the back only to hear the seamstress and the store manager running their mouth about us!
Business response:
Hello Kellie. We would like to apologize for the unprofessional-ism you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with an awesome experience. Thank you for your feedback, we will be sure to address it with our corporate management team. Thank you, April B.
Frequently asked questions about David's Bridal Greenville SC
How is David's Bridal Greenville SC rated?
David's Bridal Greenville SC has a 4.7 star rating with 5,036 reviews.
When is David's Bridal Greenville SC open?
David's Bridal Greenville SC is closed now. It will open at 10:30 a.m.