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David's Bridal Hamilton ON
- Bridal
- Hamilton, ON
About this business
Location details
Kingfisher Square, 920 Upper Wentworth Street, Hamilton, ON, L9A 5C5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My experience with David’s bridal Hamilton has been awful. I placed an order with them in February for a bridesmaid dress, paid for shipping and was told my dress would arrive by June 1. I called the store the last weekend in May as I was the only one in the bridal party who hadn’t received my dress. I was told that they weren’t sure where my dress was and wasn’t sure if UPS had taken it or if it was still in the store. I called again the following week and was told my previous phone conversation was not handled appropriatel... read more
Business response:
Hello Heather, we are upset to hear that your time with us was not more enjoyable. We want our guest to have a positive inviting the experience and we apologize for not providing you with it. We will be bringing your concerns to the attention of management to assist with coaching and training with staff. However, we would like the opportunity to discuss these concerns further and restore your faith with our team. Please email us at dbcares@dbi.com (Subject: Attn: City/Store Location). Thank you. DBI.
Their prices are one of the best, however it's so rushed and busy, it's almost not worth going and not worth the money saved. The staff isn't able to assist you, they're too busy with other appointments. Not a great experience both times I've been.
I would not recommend this place I made an appointment to try on wedding dresses. The women at the desk initially couldn’t find my appointment. After waiting I got looked after my stylist then quickly started looking for dresses for me. I told her my style I was looking for she tried finding my size, unfortunately no luck finding a dress. The part that was annoying is she had another client during my appointment. I felt rushed when I got there and it’s a blessing I had my mom and sister with me they both helped me way more t... read more
Business response:
Hello Ciara, we are sorry that you are unhappy with our services. Please know that it is customary for our stylist to assist more than one customer at a time. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
extremely disappointed after picking my bridesmaids dress up, noticing how disgustingly wrinkled it was. contacted head office to let them know, and they said they would do a "complimentary steam". when 7 bridesmaids buy their dresses there, and spending that much money, you'd think the dresses should have already been steamed before being picked up. all the bridesmaids dresses came wrinkled, and the drive for all of us is at least 45mins- 1hr.
Business response:
Hello Sarah, thank you for your feedback. We are so sorry to hear that you are unhappy with our services. We will be sure to pass along your concerns. Thank you, BrittianyD.
My past experience at David’s Bridal was absolutely terrible. We are rushed due to THIER mistake. I had originally booked my appointment on line and few weeks in advance, I recieved a to confirm with a total different time. When I asked the girl explained that bookings have extended their timing and that’s why there was a time change. I was told on the phone we would have 90mins. I explained we were driving an hour into the store and wanted to make sure I had all the right info. However once we got the store they had my orig... read more
Business response:
Hello Melissa, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyD.in the subject line. I will be sure to share your experien... read more
If i could give a zero I would... First off im a bridesmaid. My bestfriend is getting married first time she tried on her wedding dress it was SHORTER then the samle dresss they gave her to try on and never informed her of " taller girl" options. So she had to exchange it for the long dress after speakibg to the manager. Then I went for my bridesmaid dress and they squished me in a dress 3 sizes small with my back fat being squished infront of all the other people in the store trying to make me walk around and show the dre... read more
Business response:
Hello Sarah, We are terribly sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made. If you would like to contact us at�dbcares@dbi.com, (Please add Subject- Attn: Brittany D. - Store Location) we would be happy to speak further. Thank you, BrittianyD.
picked up my maid of honor dress and it was covered in someone's hair! absolutely disgusting!
Business response:
Hello Jennifer, we are so sorry to hear this. Please email us at DBCares@dbi.com if you need additional assistance. Thank you, BrittianyD.
Extremely unhappy with my experience. I had bought a dress of the rack, fit like a glove, so no need to deal with alterations. But there was a security tag on my dress, which was not taken off. I had to cut my dress right before my wedding was to start. I called the store about it was told, nothing can be done for me because there should have never been a tag on the dress to begin with, someone had messed up at the store but they obviously didn't care. I was so upset and mad that I had to cut it out of my dress. They told to... read more
Business response:
Hello Bryanne, we sincerely apologize that you are unhappy with our services. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
Very unhappy, as it seems most other customers are on this page. I ordered a dress and it came in the incorrect size. I t was then reordered for me however the dress came with only half the clasp to do up the dress ( other half was never sewn in). I was told that I have to drive an hour ( each way) where they will fix the dress, however offer no compensation for my time or gas money to drive there to fix their error. When speaking with management, they spoke over me and truly did not make an effort to rectify this issue. Ver... read more
Business response:
Hello Caroline, we deeply apologize that you are unhappy with our services. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
Frequently asked questions about David's Bridal Hamilton ON
How is David's Bridal Hamilton ON rated?
David's Bridal Hamilton ON has a 4.6 star rating with 3,311 reviews.
When is David's Bridal Hamilton ON open?
David's Bridal Hamilton ON is open now. It will close at 7:30 p.m.