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David's Bridal Hamilton ON
- Bridal
- Hamilton, ON
About this business
Location details
Kingfisher Square, 920 Upper Wentworth Street, Hamilton, ON, L9A 5C5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
They need to give better quotes on alterations. My Aunt bought her wedding dress a few months ago. We were told that the alterations would be around $300. We went for the fitting yesterday, and the cost had nearly doubled.
Very unimpressed with the customer service I have received! All my bridesmaids have busy schedules so I have been in on numerous occasions with each one of them. First I was told that my girls would have until June to order, turns out that one dress that was ordered 2 weeks ago is apparently not coming in until 5 days before my wedding (but don’t worry she can pay extra for rushed alterations �). Second I was told the colours I chose did not come in lace, then I found out they actually did come in lace after three girls chos... read more
Business response:
Hello Alyssa, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
I am truly appalled by the quality of the bridesmaid dresses sold by this company. I ordered a bridesmaid dress here over the summer. When it arrived, I tried the garment on. While I thought it was very unflattering, the girl in the store insisted it was fine and that steaming the dress would help the fabric drape more appropriately. Well that's not the case. After taking the dress to multiple seamstresses, they have all confirmed that the dress is defective. And there's very little that can be done. I immediately went back ... read more
Business response:
Hello Sarah, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the opportunity to explore this matter further for you. If you would like to discuss this matter further, please contact us at dbcares@dbi.com (Subject: Attn: Jill K. ? (Insert City/Store Location)). Thank you, Christine G.
Our experience at David’s bridal was overwhelming. I made an appointment online for 8 bridesmaids and when I called to confirm the timing it wasn’t even in the system because they said making appointments online wasn’t showing up on their system. Luckily they still had an appointment available at the right time. When we arrived we were supposed to had been given two change rooms and we only had one to start. We had no seating available to us the entire time and I had a pregnant bridesmaid with me. Our consultant was very unh... read more
Business response:
Hi Alicia, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and we will use your feedback to ensure that we do not fall short of exceptional service in the future. If you would be willing to give us another chance or if you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: Jill K. ? (Insert City/Store Location)). Best wishes, Christine G.
Very disappointed in Davids. I bought my dress about 2 months ago and received great service from Shai while I was trying on dresses BUT when I went to pick it up yesterday they brought my dress out WRINKLY, the seams are not pressed AND they wanted me to spend more money on a garment bag!!! I spent $1500 on a dress for it to be WRINKLY and try to squeeze more money for a bag ARE YOU KIDDING ME!!!!! For a 1500 dress you can't even put it in a decent bag.
Business response:
Hello Krysta, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.-408). Best wishes, Jessica H.
Many options and colours for bridesmaid dresses. Very busy, and crowded place. Pushed about 15min to the end of my appointment to know that I had 15min left and there was someone right after me (I felt this could have been said nicer). I repeated 3-4 times that my colours were navy blue and the stylist still thought it was purple/pink right about until the last 10min of my appointment. Many selections but I felt the stylist seemed very rushed and distracted or annoyed. The store was very busy perhaps bridesmaid appointments ... read more
Business response:
Hello Justine. Although we are happy to hear that you enjoyed our selection, we would like to apologize for the lack of service you received. We want every guest to informed, and well taken care of. We are so sorry that we did not accomplish this on your visit. We hope that you will give us the chance to rebuild your trust in our store. Thank you, Ellice J.
This was the most frustrating experience for this bridal party. We arrived on a busy day with a booking to try bridesmaids dresses. We started off getting a lot of help and our dresses being put in a dressing room for the 3 of us to use. Busy day, that's fine..we made it work. We felt though, as we were not the brides, interest was lost in assisting us to the fullest. When we finally decided on the dresses (each a slightly different style) we went to order them and the young lady who assisted us phased out. The bride's name ... read more
Business response:
Hi Melissa, we are deeply sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and we will use your feedback to ensure that we do not fall short of exceptional service in the future. If you would be willing to give us another chance or if you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: Jill K. ? (Insert City/Store Location)). Best wishes, Christine G.
My consultant was busy helping another girl aswell as me. I had an 800 dollar price limit and was willing to really try anything except ballgown. I left without a thanks and goodbye...it wasnt the best experience I can say that much.
I won't return. Got my daughters flower girl dress there and I was disgusted in its condition when I got it home. It was omelet wrinkled and poorly made. The neck won't lay flat and I've already had it professionally steamed, now I'll need a seamstress to fix the neck.
Business response:
Hello Michele, We are terribly sorry for the condition of your daughter's flower girl dress, and would love the chance to ensure it is perfect for your special day. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Jill K.- 408) we would be honored to assist you further regarding this matter. Humbly Yours, Jill K.
Frequently asked questions about David's Bridal Hamilton ON
How is David's Bridal Hamilton ON rated?
David's Bridal Hamilton ON has a 4.6 star rating with 3,311 reviews.
When is David's Bridal Hamilton ON open?
David's Bridal Hamilton ON is open now. It will close at 7:30 p.m.