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David's Bridal Hamilton ON
- Bridal
- Hamilton, ON
About this business
Location details
Kingfisher Square, 920 Upper Wentworth Street, Hamilton, ON, L9A 5C5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Our experience at the Hamilton location. Our stylist Joanna was extremely elusive and not helpful at all. She seldom was around with us at our appointment. One bridesmaid was in tears and Joanna was extremely rude. Upon bringing this to the manager, Chantelles attention she told me that this stylist has a 5 star rating and hung up the phone. The two people I had contact with were extremely snotty. I would highly recommend that people do not do business there and if you do don't ask for Joanna as she is terrible at her job. I... read more
Business response:
Hello Stacy, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Jill K City/Store Location) Thank you. Jill K.
Our first consultant, while helpful, was showing us dresses that could not be ordered in time for the wedding. The wedding date was asked several times and was in writing on her papers. Once all the bridesmaids dresses were decided on, I asked one more time if our dresses could be ordered on time(to our new consultant because the other girls shift ended). Our new girl Danielle came back and apologized that these dresses wouldn't be able to be ordered that soon. She hustled through those racks and helped us all decide on a co... read more
I visited probably 3 weeks ago and had an AMAZING experience. I had a consultant named Melissa, short blonde girl, has such an amazing time with her. I am coming in again on the 17th of July with my mom and I am sad that I can't book an appointment with her again, I was told it could be possible for her to come in that day. My appointment is at 1:30 on the 17th if that helps at all! I would love to get in contact with her and maybe see if she could stop in. Long story short she met all my needs and totally understood the vi... read more
Business response:
Hello Jayme, thank you for sharing your experience with our team in Hamilton. We are so excited that we were able to provide the stellar customer service you were looking for. Congratulations and best wishes! Ciara D.
Costumer service was awful. They were completely unhelpful. We had an appointment but still had to wait for a room. For 8 people they gave us 1 room. Then rushed us because we went long. Obviously we are going to take longer when 8 people have to use 1 room. Won't ever go back and don't recommend.
Business response:
Hello Kayla, We are terribly sorry to fall short in providing you anything less than a magical experience with our Hamilton location. It would be an honor to have the chance to welcome you back for a more enjoyable visit with David's Bridal. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Jill K. - Hamilton) we would be pleased to assist you further. Humbly yours, Jill K.
Was not happy that all information was not provided when changing the back of my dress a corset. After 250 for the cha he to corset was told today another 170 plus tax to take in because it's to big. I would have had this done elsewhere had I known my 500 $ dress would end up being well over a 1000. Would not recommend to anyone.
Business response:
Hello Tami, We are terribly sorry for the experience you encountered with our alterations team. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Jill K - 408) we would be honored to speak with you further regarding this matter. Humbly Yours, Jill K.
Went in yesterday morning to look for a dress for my daughter's upcomimg wedding. Browsed for 20 minutes, not one of the 3 associates standing around approached me to offer assistance.....apart from a bride being assisted at the rear of the store the place was empty. Worst experience, I will not go back. I had much better service at the mall
Business response:
Hello Audrey, We are so sorry for the confusion on our part, and would love the chance to improve future appointments with our Hamilton location. Our mission is to provide all of our guest with exceptional service, and regret to fall short. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Jill K. - Hamilton Location) we would be honored to speak with you further regarding this matter. Humbly Yours, Jill K.
Business response:
Hello Craig, We are terribly sorry to fall short in providing you with a full five star experience during your visit with our Hamilton location. If you would like to provide us with suggestions on how we can improve, feel free to email us at dbcares@dbi.com. (Subject- Attn: Jill K - 408). Humbly Yours, Jill K.
Worst experience of my life. Staff is very rude!! I will never ever waste my time or my money in a place like this ever again.
Business response:
Hello Sydney, We are terribly sorry to fall short in providing you with anything less than a full five star experience. We would love the chance to improve future visits. Feel free to contact us if we can personally assist or if you would like to provide us with additional suggestions for improvement. (dbcares@dbi.com, Subject- Attn: Jill K - 408) Warmest Regards, Jill K.
Not happy with the service, I ordered a $300 bridesmaid dress from here and had to get alternations done on it, which cost me 80$ to take it in on the back. I tried on the dress with a top corset and the lady told me she would put that corset with my dress, when I came to pick it up, the lady told me there wasn't a corset with it and they couldn't find my size so the alternations lady told me she would sew something for me on the dress which cost me another 40$ and the alternations she did the second time was just two string... read more
Business response:
Hello Dzevada, we are so sorry to hear that our alterations team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K). Best wishes, Jessica H.
Frequently asked questions about David's Bridal Hamilton ON
How is David's Bridal Hamilton ON rated?
David's Bridal Hamilton ON has a 4.6 star rating with 3,311 reviews.
When is David's Bridal Hamilton ON open?
David's Bridal Hamilton ON is open now. It will close at 7:30 p.m.