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David's Bridal Independence MO
- Bridal
- Blue Springs, MO
About this business
Location details
Adams Dairy Landing, 1154 NE Coronado Drive, Blue Springs, MO, 64014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I went in for my final bridesmaids dress fitting. The alterations employee was courteous as always but the employee who greeted me for my appointment and put me with alterations need to be more business like and not call myself and all of the other customers sweetie.
Business response:
Hello Jennifer, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ross A). Best wishes.
⭐ 1 Star Extremely disappointing experience at this David’s Bridal location. The bride was contacted and told that three bridesmaid dresses were ready for pickup. During that call, she explicitly confirmed that it was not her wedding gown. A few days later, she called back to provide pickup details and again confirmed it was only bridesmaid dresses. When she arrived at the store alone, expecting a simple pickup, she was suddenly told the items were actually her bridal gown and that she needed to take it and try it on immedia... read more
Business response:
We apologize for the disappointing experience with your bridal gown pickup. We understand how important this moment should have been, and we sincerely regret the miscommunication about your dress and the staff's unprofessional response. A bride's gown pickup should be a special milestone, not a source of stress and frustration. Your feedback is incredibly valuable to us, and we will address the issues you've raised. If you have any further concerns, please feel free to reach out to us at DavidsCares@dbi.com. Best, Davids.
Michaella C. very good service❤❤
Very nice, i love it.❤
Very disappointed in my daughter's first experience wedding dress shopping. Mary was our consultant. The overwhelming smell of cigarettes was bothersome. We tried on a few dresses, only 2 of the dresses were ones we selected. We asked if she could check size at another location as we had another appointment later in the day. She proceeded to make negative comments regarding the other location throughout our experience. She stood outside the fitting room asking if we had the dress on, we felt rushed. I do not have experience ... read more
Business response:
Hello Pam, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. Please contact us at dbcares@dbi.com (Subject Attn. City/Store Location) Thank you. DBI.
Unfortunately, we had a terrible experience at this location. We set an appointment and was given "Mother Mary" who (it pains me to say) smelled so strongly of cigarettes it was nauseating. We were rudely told we could not leave the "horseshoe" area and could ONLY pick 5 dresses that were in the bride's size to try on. This made the bride feel very uncomfortable that other dresses were not available to her and it wasn't explained why we couldn't leave that area. The consultant was pushy, argumentative, and rude. She constant... read more
Business response:
Hello Amber, we would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a positive uplifting experience. Thank you for taking the time to provide feedback, we will be sure to address it with our management team. DBI
I wasn't sure of what exactly I was looking for & ended up leaving with the wedding dress of my dreams!
Business response:
Hello Ashley, we are thrilled to hear you received great customer service from us during your visit to our Independence location. We couldn't be happier you found your dream dress! We thank you for your kind words and we appreciate your five star rating. Best Wishes, Marquita D.
Mary was my consultant in my hunt for a wedding dress. She did a great job tuning into what I was looking for as a bride and also finding gowns that aligned with my vision. After deciding on my dress, which was one that Mary pulled (not me), we went up to the register to get checked out. When we were up there, the woman, who I am assuming to be a manager, was incredibly rude and be-littling to Mary. It was really frustrating to me, having to hear her be so rude to a person who was so helpful to me. It was also highly un... read more
Business response:
Hi Chelsea, congratulations on finding the perfect dress for your big day, how exciting! We couldn't be happier to hear how helpful Mary during your recent visit to our Independence store. It is our mission to give our customers the “once in a lifetime” experience that they deserve. David's Bridal strives to give each of our brides that personalize attention and we are honored you chose us to be a part of your journey. We however sincerely apologize that our staff during the later part of your experience didn't provide the ... read more
Very helpful. No appoint but 2 employees were eager to assist with sampling dresses.
Business response:
Hello Jackie! Thank you so much for sharing your experience. We are glad you had a good time with our team. Best wishes. April B.
Frequently asked questions about David's Bridal Independence MO
How is David's Bridal Independence MO rated?
David's Bridal Independence MO has a 4.7 star rating with 4,001 reviews.
When is David's Bridal Independence MO open?
David's Bridal Independence MO is open now. It will close at 9:00 p.m.