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David's Bridal Knoxville TN
- Retail
- Knoxville, TN
About this business
Location details
7900 Kingston Pike, Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
This company/Knoxville location lost/messed up 3 bridesmaid dresses for our wedding. We ended up having to reorder 1 dress 4 different times. I would highly NOT recommend this company. Additionally, we didn’t get all of our dresses until very close to the wedding which meant the girls couldn’t get alterations. For reference, we ordered 8 months BEFORE the wedding. My wedding dress from Australia came in before my bridesmaid dresses.
Business response:
Hello McKenzie, we deeply apologize for the difficulties you and your party encountered while with us. So that we can learn more and better assist you, please email us at DBcares@dbi.com (attn:Knoxville). Thank you, BrittianyB.
RecommendedMackenzie was the best !! We had our daughter Brooke there today and couldn’t have ask for a better experience!! She found her dress and Mackenzie was so very helpful and so sweet ! She made it an amazing day for Brooke!!
Business response:
Thank you so much for your kind words, Rebecca. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
My daughter bought her dress there today with no help, no bells ringing, no big deal. This is one disappointed Mom
Business response:
Hello Tammy, we cannot apologize enough that your daughter was not given the experience she deserves. I understand how important this time is for brides and certainly do not want for her to take her dress home and feel anything other than excitement when trying it on and viewing it. Our team would like to invite her back so that she can be given that experience and service she deserves. Trying it on again, taking the time to view herself, have a member of our team provide their expert advice on accessories and partner with a... read more
My bridal party and I walked out of our appointment with our consultant, Mary. Mary was beyond unprofessional and rude to each of us. She was late to our appointment and wouldn’t pull the dresses we had picked out. When we did not like the dresses she was pulling and asked to try on the dresses we picked out, she verbally attacked us. She told us we picked out too many dresses and too many styles and she could not help us. We picked out 6 dresses and all were lace... that is beyond the point. I am the bride and a customer. I... read more
Business response:
Hello Bryce, we cannot apologize enough for you and your bridesmaids recent visit with our team. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyD.in the subject line. I will be sure to share your experience... read more
***if you have an important event coming up in your life, and are considering David’s Bridal for your dress, PLEASE READ THIS!!*** David’s bridal is HORRIBLE!!!!!! Absolutely unacceptable customer service, defective merchandise, and they will not stand by their product OR their store employee’s sizing capabilities! When attempting to return a DEFECTIVE dress, whose zipper busted out the night of her event (that was the right size-went through multiple tests before purchase, as well as recommended by store employee), the stor... read more
Business response:
Hello Brianna. We are deeply upset to hear that this happened to your sister. We task our stores with providing professional assistance to help our guests with any concerns they may have. Please have her reach out to us at Dbcares@dbi.com (Attn.Ellice/Knoxville) with more information so that we can look into this further. Thank you, Ellice J.
HORRIBLE! My ladies tried on 20 dresses only to be told that those dresses would not be available for a wedding that would be in June. Our appointment at this David’s Bridal location is in early March, and you are telling me you can’t have dresses in within 90 days out from the wedding? My party felt misinformed. We had to take our business elsewhere, as we could not get all the girls a dress. I was very disappointed as I did not have this problem at the David’s Bridal in Johnson City Tennessee. I drove two hours to get to t... read more
Business response:
Hello Mandy. We are so sorry that we would not be able to get the dress in time for your event. Certain dresses are cut to order depending on the color, style, and size. While we aim to keep our stylists knowledgeable of what dresses are available, our stock is ever changing. We apologize for any frustration this has caused. Thank you, Ellice J.
be sure they check to see the availability of your dress several times! I rang the bell and said Yes to the Dress the one myself and my family over! we all were so excited and shedding tears only to be told at checkout "oh it won't be here until two months after your wedding" and that was after being told several times that it would be here in February! waayyyy to go Davids Bridal!
Business response:
Hello Kristen. We would like to sincerely apologize for any disappointment caused. We want to ensure that our team is providing accurate information to our guests to avoid these types of situations from occurring. We are deeply sorry and will be discussing this with the appropriate parties. Thank you, Ellice J.
I had a WONDERFUL experience trying on dresses and finding the wedding dress I wanted.. until it came time to buy it. The dress I picked out was $100 off if ordered online, but it didn't give us the option to ship it to the store, and because I wanted to be assured it was in good quality and what I ordered, I did NOT want it shipped to my home.. apparently that was asking to much.. So the next day we call the customer service line and the woman on the phone gives us her name and tells us to ask the Knox store if they will ho... read more
Business response:
Hello Rayli. We would like to apologize for any frustrations caused regarding your shopping experience. We see that you have reached out to us since posting. If you still need assistance in this matter, let us know at Dbcares@dbi.com (Attn.Ellice/Knoxville). Thank you, Ellice J.
The alterations department.
Business response:
Hello Megan. We would like to hear more about your experience with our alterations department. Please email us at Dbcares@dbi.com (Attn.Ellice/Knoxville) with more details. Thank you, Ellice J.
Frequently asked questions about David's Bridal Knoxville TN
How is David's Bridal Knoxville TN rated?
David's Bridal Knoxville TN has a 4.7 star rating with 5,832 reviews.
When is David's Bridal Knoxville TN open?
David's Bridal Knoxville TN is closed now. It will open at 10:30 a.m.