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David's Bridal London UK
- London, LND
About this business
Location details
Westfield Stratford City, SU1116/1117, London, LND, E20 1EN, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
You absolutely deserve five GIANT stars! You are not only fantastic for bridal, but for evening and graduation dresses. Thank you so much for all the attention and help you gave Olivia. She is going to be the Belle of the Ball, all thanks to you. She LOVES her dresses!
My friend (the bride) had booked me and the bridesmaids in for a dress fitting in the Stratford shop. They sized me and the other bridesmaid up and calculated on paper cm's to UK sizes, firstly if you want to feel crap about yourself go to Davids Bridal. Our stylist seemed nice, however, she sized me three times bigger than I am. I am a size 12-14 and she sized me as a UK18. Firstly I felt as if I was going to cry in the shop there and then. Every dress I tried on in a size 18 swamped me and she had to pin back several times... read more
Davids Bridal Stratford was the first place I went to try on wedding dresses to see what style suited me. After trying on 4 dresses, Nicola S, my stylist, went to get a dress which she thought would suit me best. I tried it on and never felt so confident! Nicola was brilliant and I would 100% recommend visiting Davids Bridal for the most amazing and reasonably priced dresses. I can't believe how quickly I found my perfect dress thanks to Nicola. Tanecha was also great as she remembered me when I came in for the second time t... read more
I had the worst experience in store and since placing my order with David's bridal. In store it took 1hr 30min to place an order as the staff member got cut off in the end she had finished her shift and another staff member had to finish. It took 3 staff members to place one order. We left after 3 hours in store told our dresses would be here in 2 weeks As they are in the UK warehouse and have now been ordered for me. 1 month later dresses not arrived. After 3 calls i was then told it will be 3 months now as they are no lo... read more
Business response:
Hello Melissa, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
Please beware of buying from this store. 1. Be warned there is a no refunds policy, which they avoid telling you about throughout your appointment. This stands no matter how badly David’s Bridal mess up your order by the way - there are multiple customer reviews of DB sending the wrong colour, size and dress, missing the wedding date deadline altogether and still refusing to refund customers. I was rushed though a questionnair at the start of my appointment and told it was just a few questions about my wedding day. I was in... read more
Business response:
Hello Christina, We are terribly sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made. If you would like to contact us at dbcares@dbi.com, (Please add Subject- Attn: Brittany D. - Store Location) we would be happy to speak further. Thank you, BrittianyD.
Customer service of David’s Bridal is terrible ! I think when all goes well, it is great but when they mess up… they are unable to fix it efficiently ! I ordered my dress on March 2017 for a wedding on October 6th, 2017. Before my order, they told me the dress would arrive on August 20th at the latest. (of course I did all my wedding planning according to this information) On July 7th, I received an email saying that the dress arrived on store. I had my dress shipped to me. When I opened the box, it was the wrong dress ... read more
Business response:
Hello Helene, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Excellent service for a bride that isn't really a natural bride. The staff were over accommodating and made me feel at ease. I would recommend
Business response:
Hi Cristalle, thank you for sharing your lovely experience with us. It sounds like our team did a fantastic job assisting you on your bridal journey! If you need any additional assistance in the future, please do not hesitate to reach out to us. Best wishes, Christine G.
My consultant was fantastic. She was so sweet and intuitive. While I did not find my dress she was so helpful in looking at alternatives and options on how to make my experience better. She was also working with a bridal party but was still very attentive to my needs. I appreciate all her help and enthusiasm.
Business response:
Hello Airianna, Thank you for your review! We are so happy to hear that our team was able to help! Best, BrittianyD.
My alteration Consultant was amazing and I also saw the lady who attended to me the first time I went and chose my dress. They are both great and well informed. They put your needs and feelings into consideration with everything they do for you on the day. I would definitely recommend anyone I know to go to David's Bridal.
Business response:
Hello Olive, we are thrilled that you received amazing customer service from us. Thank you for your kind words and we personally thank you for your five star rating. Best Wishes, Steven E
Frequently asked questions about David's Bridal London UK
How is David's Bridal London UK rated?
David's Bridal London UK has a 4.7 star rating with 5,192 reviews.
When is David's Bridal London UK open?
David's Bridal London UK is closed now. It will open at 10:30 a.m.