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David's Bridal Merrillville IN
- Bridal
- Merrillville, IN
About this business
Location details
1700 E 80th Street, Merrillville, IN, 46410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
They treat you great while you’re dress shopping but once they have your money customer service goes out the window. Embarrassed by the way my bridesmaids were treated after their dresses were paid for. First phone call received was today stating that the dress was going to be sent back if it wasn’t picked up, claiming the dress has been in for 11 days. Yet a call was never received when the dress came in. Management seemed to be very unapologetic. Would never buy a dress from David’s Bridal again.
Their service was horrible!!
Business response:
Hello Kristina. We apologize for not being able to provide you with a 5 star experience. Thank you for taking the time to provide us with your feedback and we want to personally thank you for your star rating. Best Wishes, Steven E.
Horrible service, employees are very rude and not helpful at all!
The alterations that I had on my maid of honor dress left the dress still entirely too big. I had to get sewn into it the day of the wedding because it was falling down. The advice when I picked up the dress? Make sure my boobs were fully in the cups. I don’t recommend alterations here at all.
I didn’t realize that I needed an appointment. That was fine. The woman was so rude to me even explaining everything. I left in tears. I asked if I could look at dresses because I was just there for ideas and she said “No....our stylists are all busy” there was not one person in the store other than myself. At this point I walk out and leave. I am currently looking for another Bridal Boutique because this experience was shameful.
Business response:
Hello Ellissa, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. Thank you, Steven E
Not a fan. Came with my future daughter-in-law and her bridal party (which included my daughter who has Down syndrome) to look for her gown and also bridesmaids dresses. The consultant was less than helpful, and acted like she’d rather be anywhere else but there. She was MIA more than she was around. At times she seemed annoyed by questions. At one point, I watched her remove a wedding gown from a hanger, and the lace was snagged on the hanger. Instead of gently removing it, she yanked and tore it. No wonder the some of ... read more
Business response:
Hello Cathy, We are terribly sorry to fall short in providing you with a full five star experience with our location, and would love to make sure you are celebrated as you deserve. We would be honored to assist you further regarding your order. If you would like to contact us at dbcares@db.com, (Attn: Store 136) we would be honored to speak with you overall experience. Humbly Yours, Jill K.
If I had to do it all over again I would and I wouldn’t pick David’s bridal!
Business response:
Hello Crystal, We are so sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We take all of our customers' feedback very seriously and want you to know that we will be working with our management team to make sure improvements are made. If you would like to contact us at dbcares@dbi.com (Attn: Store Location/City) we would be honored to speak with you further. Humbly Yours, Jill K.
David’s bridal has the absolute worst service I have ever encountered. The first time I came in to browse for dresses for my wedding they yelled at me for not having an appointment. I just wanted to “window shop” to make sure I wanted to set up an appointment and not waste my time. I set up an appointment for my bridesmaids four months in advance. I told them I had seven girls. We only had three rooms for my seven girls. I asked to look at a Vera wang dress well knowing it was Vera Wang and the lady responded with “are you s... read more
Business response:
Hello Savanah, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.-136). Best wishes, Jessica H.
Frequently asked questions about David's Bridal Merrillville IN
How is David's Bridal Merrillville IN rated?
David's Bridal Merrillville IN has a 4.6 star rating with 2,433 reviews.
When is David's Bridal Merrillville IN open?
David's Bridal Merrillville IN is open now. It will close at 7:30 p.m.