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David's Bridal Merrillville IN
- Bridal
- Merrillville, IN
About this business
Location details
1700 E 80th Street, Merrillville, IN, 46410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
The customer service/phone service is awful. My bridesmaid dress came in last Wednesday 2/21 in the afternoon (or at least, that is when they called me to tell me that it was in). I hadn't gotten back to them for a day, because I was working. They called again the next day, this time leaving a message saying that my dress needs to be picked up ASAP. I didn't much care for the delivery of the message, but I figured 'well, I did miss a day in returning their call'. I called back as soon as I could on Friday and asked if ... read more
Business response:
Hello Erin, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.-136). Best wishes, Jessica H.
Worst customer service ever. The small black lady was SO rude because of my wedding date. She said there was no point for me to be in there and I was wasting her time. She then LEFT me to help someone else. I am furious! Will never shop here! They lost a huge wedding party!!
Business response:
Hello Katie, We are so sorry for any confusions regarding your visit, and would love to ensure improvements are made with our location. Thank you so much for sharing your valuable time and feedback regarding your visit. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location/City) so we can speak with you further regarding this matter. Humbly Yours, Jill K.
Went in with two of my bridesmaids to get an idea of what we liked. The lady at the front explained to us where everything was and if we were interested in trying anything out to let her know. She was nice. As we looked through the dresses, the bridesmaids found a few things they wanted to try on. We were about to walk over to ask if we can try on these dresses when an employee approached us and told us that they didn’t allow people to take the dresses off the rack and grabbed them from us and put them back on the racks??? N... read more
Business response:
Hello Andee, We are so sorry to hear that your visit with David’s Bridal was anything less than magical, and would love the chance to improve future visits with our team. We want you to know that your feedback is taken very seriously, and would be honored to ensure you are celebrated as you deserve. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location/City) if we can assist you further regarding this matter. Warmest Regards, Jill K.
The service we received here was sub par in part due to not receiving the full attention of our sales associate. Two different bridal parties were scheduled at once for our associate and we were not able to get the service we should have to meet our needs. Half of the time we didn’t have our associate around to help and when they were around they were somewhat rude.
Business response:
Hello Hayley, Hello We’re so sorry for the experience you encountered with David's bridal, and would love the chance to ensure you are celebrated as you deserve. We would be honored to welcome you back and make sure future visits with our team are more enjoyable. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location and/or City) if we can assist you further. Humbly Yours, Jill K.
Buyer beware!! I would never make another purchase from a David’s again. Let’s start with day 1, my daughter found the perfect dress from here. Of course, we purchased it immediately. The staff was very friendly and helpful at that time. We were told the dress wouldn’t be in until December. Three days later we got a phone call it was in. This was a red flag to me. I immediately called the store demanding to know how they got this dress so quick. Please understand when you’re paying over a thousand dollars, you want a BRAND N... read more
Business response:
Hello Mandy, We feel terrible to hear that your daughter's experience was anything less than special, and we would love to ensure her dress is perfect for her big day. Please reach out to us at dbcares@dbi.com, (Attn: Store Location) so we can assist you further regarding this matter. Humbly Yours, Jill K.
Business response:
Hello Mary, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Jill K.-136 in the subject line so that we may talk with you further about this? Thank you, Jessica H.
I went to this location over the weekend with my bridal party to pick out dresses. They tried on a few style/colors and we found a couple different dresses that we loved. I asked the consultant if the dresses we chose came in the color I wanted and she told me they did. Right before we were getting ready to leave she told me that they discontinued the color for the styles we chose. I was very frustrated and disappointed. I loved the dresses but the color was not negotiable. The consultant should have checked before she told ... read more
Business response:
Hello Mandi, we are deeply sorry that your recent experience with us was less than satisfactory. We at David’s Bridal are committed to providing our customers with exceptional customer service. We are currently devising a coaching for our staff in order to enhance their product knowledge and customer service etiquette. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this ... read more
We went here for my daughter's wedding last week and I do not recommend them especially the alterations! Not only were the ladies slightly rude but we were very unsatisfied with the bussle! They literally sewed 8 to 10 buttons on the back of her dress to loop up the train! They charged us almost 350 for this!!! The first fitting we went to she didn't even want to take it in how my daughter was asking her to...and she poked herself and never got up to get a bandaid...I made sure I watched her in case she got blood on her dres... read more
Business response:
Hello Helen. We would like to express our sincere apologies for your daughter's experience with our alterations team. We are committed to providing our guests with phenomenal service and are disappointed to see that we failed to do so. Thank you for sharing your feedback. We will be sure to address this with our management team. Thank you, Ellice J.
The staff was not willing to help. They didn't move from behind the counter and told me that David's bridal doesn't carry what I liked. I had shown a picture. Then they laughed. They proceeded to talk about their time out at the boats.
Business response:
Hello Laura, We are terribly sorry for the experience you encountered with our Merrillville location, and would love the chance to improve this special time in your life. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Jill K.- 136) we would be honored to speak with you further regarding this matter. Humbly yours, Jill K.
Frequently asked questions about David's Bridal Merrillville IN
How is David's Bridal Merrillville IN rated?
David's Bridal Merrillville IN has a 4.6 star rating with 2,434 reviews.
When is David's Bridal Merrillville IN open?
David's Bridal Merrillville IN is closed now. It will open at 9:00 a.m.