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David's Bridal Monroeville PA
- Bridal
- Monroeville, PA
About this business
Location details
3747 William Penn Highway, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Hi yes we were in the Monroeville location near our home in Pennsylvania. We had a appointment for my soon to be sisters-in-law. Nice apon arrival, the staff in all. Her stylist was really nice Mason. Helpful as well. My soon to be sisters-in-law found. A beautiful dress and it was on clearance, the stylist said to us anything on clearance right now is $99. Wow great! (As she is on a budget). Ok so fast forward a half at the checkout to put money down and schedule the fittings, I’m the type of person that confirms things. I ... read more
Business response:
Hello Tammy, we deeply apologize for the confusion during you and your parties time with our Monroeville location. We would be happy to look into this further. Can you please email us at DBCares@dbi.com (Attn:StevenE.) with the above information. Thank you, DBI
Terrible experience. Bridesmaids are treated awful. Made an appointment for 5, got put in 2 tiny dressing rooms. There was no seat for the bride while we tried on. Also, everytime we came out to show our dresses, we were in the way because it was also the aisle. We were constantly being shoved out of the way by other customers and sales associates. Another associate got nasty about a dress a bridesmaid was trying on and said she needed it immediately for a client. One came to me when I came out and told me my dress was too s... read more
Business response:
Hello Becky, We are terribly sorry to hear that you and your parties time with us was disappointing, and would love the chance to ensure you are celebrated as you deserve. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made. We would love the opportunity to have you all back so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com (Attn:Steven E.) to return.Thank you, DBI.
The girls THST work in this store are arrogant and don’t help with the fitting of the dress. Prior to buying they are all over you. Come back to try on and make sure it fits they could care less. They ignore you. They talk on the phones. I WOULD NEVER RECOMMEND THIS PLACE
Business response:
Hello Judie. We would like to apologize for the less then professional attitude you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with an awesome experience. Thank you for your feedback, we will share it with our team to ensure a better experience in the future. Thank you, April B.
Well, let's start with my sister and I both had scheduled appointments to pick up our dresses for my daughters wedding. They were running behind, which was not a big deal until when they called us back to try on our dresses, they told sister she could try hers on in one of the outside fitting rooms because there was a bride coming. Hello, I had an appointment. Not my problem they were running behind. Then when I tried my dress on and the hem was rolling up because it appeared they hemmed it too tightly. Kat, acted li... read more
Business response:
Hello Chrissy, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
terrible customer service, consultant told me certain alterations could be made, leading me to purchase the dress..only to be told at the fitting that those things could not be done. i felt like the consultant just told me what i wanted to hear in order to make a sale. alterations were wrong anyway, ended up selling the dress on ebay. will never return to this place.
Business response:
Hello Ashley, your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you again for your feedback, we will be sure to share it with our management team. Thank you, April B.
I’d like to make a post about my recent experience today, first I want to say thank you to everyone who was very cooperative in my family you’re very appreciated and I love you all and thank you to Krislyn � at David’s Bridal in Monroeville, Pennsylvania, for your wonderful help and cooperation. We had a very large Bridal Party and you did absolutely amazing. With all that said I am about to bring the bad news, when we first got to the Bridal shop one of the lady’s stepped out from the shop and looked at our children with a ... read more
Business response:
Hello Shayla. We are deeply sorry for manner in which our staff member spoke to your family during your visit. We would like to apologize for the less then professional service you received on your recent visit. Thank you for your feedback, we will share it with our management team. Best wishes, April B.
The workers are very nice but after spending like $1000 on a dress, it cost half that price just for the alterations. Wish it was included to begin with.
My sister and I went into this store twice to look for her a wedding dress, and me a maid of honor dress. She had an appointment to look for her dress. When we got there for her appointment, the place was a little busy, nothing to crazy. The woman whom was to be assisting her barely paid an ounce of attention to her. She pulled all of two dresses, that looked exactly the same, and then ran off to help a group of bridesmaids she was also apparently taking care of. Not once did she come in to help my sister into a dress, my mo... read more
Business response:
Hello Beth, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with alteration during our busy seasons. Our team want to make sure that each customer time is valued. Thank you again for your feedback, we will be sure to correct this to ensure a better experience in the future. Thank you, April B.
Have have a terrible experience with the store so far regarding the fitting/alterations. Daughter bought her wedding dress one year ago, and was directed to purchase a certain size from alterations staff based upon the fit. We have now made 3 trips for alterations, and the last visit (3 weeks from the wedding) was confronted by the incredibly rude and unprofessional manager. Upon learning the dress once again did not fit properly, I told alterations manager that I needed to see the store manager, who marched into the fitting... read more
Business response:
Hi Jennifer. We are saddened to see that you were not happy with your dress alterations and customer service experience. We would like to hear more about your experience. Please send us an email to dbcares@dbi.com (Attn: April B city/location) with more details. Thank you, April B.
Frequently asked questions about David's Bridal Monroeville PA
How is David's Bridal Monroeville PA rated?
David's Bridal Monroeville PA has a 4.8 star rating with 4,838 reviews.
When is David's Bridal Monroeville PA open?
David's Bridal Monroeville PA is closed now. It will open at 10:30 a.m.