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David's Bridal Ottawa ON
- Bridal
- Ottawa, ON
About this business
Location details
The Ottawa Trainyards, 145 Trainyards Drive, Unit 1, Ottawa, ON, K1G 3X8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
This was not a good experience. Our helper was not helpful. We were asked to look at the dresses and to write down the number when I was asked which ones I had to go get it because the associate "doesn't know" the numbers. After picking dresses we were later told they couldn't come in our colour. There was not enough room or space for people to try on. I ended up making two separate bookings that were overlapping and the second appointment wasn't even acknowledged. We were expected to share the same change room... Totally ... read more
Business response:
Hi Katrina, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. Our corporate team will be working with this location to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. Your concerns will be forwarded to our team so that we can provide our guest with a better experience in the future. To discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn.City/Store... read more
Wow...what a busy place. Thanks for fitting us in
Rachel helped us
I would just like to make a review on the alterations manager Maryam at store #80 in Dayton Ohio she is very unprofessional, yelling at her employees in front of customers, trying to her and alteration girl pin my dress and she just dumps the pins on the floor and then yells at her, I asked Maryam if she could sew and she said no, how can you have a manager over the alterations team and not even be able to sew???? She is very rude to people and doesn't know how to do the job! I overheard her asking over employees if she shou... read more
Business response:
Hello Susan. We would like to apologize for the unprofessional ism you experience on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for the feedback you provided, we will address these concerns further with our corporate management team. If would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. April B City/Store Location). Thank you. April B.
Do not shop here!!! After walking in and being ignored, myself and my friend went over to the bridesmaids dresses because I am looking for a coloured wedding dress for myself. I had never been in a bridal store and had no idea how the whole process worked. First we were told to walk back to the front of the store to sign in. Afterwards I explain that I am not yet sure if I want a white or coloured dress and the lady looked so confused and when telling her it was in two weeks at city hall she looked disgusted. We asked if it ... read more
Not enough one on one time or attention. Very slow in greeting us and not very enthusiastic.
Business response:
Hello,Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn: April B) if you would like to share more of your experience. Thank you, DBI
People are really nice. I ask for the alternation by today cuz my prom is tomorrow, and the lady didn't charge me a rush fee.
Alterations keep asking for more unnecessary money. My helper left for the day without advising me. She said that she was going to help another customer. I waited for half an hour before I realized that she was gone.
Business response:
Hello Lyse, we deeply apologize that your time with our alterations team was disappointing. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. If more assistance is needed, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
We found all the dresses ourselves and our consultant was serving other clients quite a few times
Business response:
Hello Stephanie, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
Frequently asked questions about David's Bridal Ottawa ON
How is David's Bridal Ottawa ON rated?
David's Bridal Ottawa ON has a 4.7 star rating with 7,269 reviews.
When is David's Bridal Ottawa ON open?
David's Bridal Ottawa ON is closed now. It will open at 10:30 a.m.