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David's Bridal Paramus NJ
- Bridal
- Paramus, NJ
About this business
Location details
153 Route 4 West, Paramus, NJ, 07652, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | Closed |
Business response:
Hello Tatiana, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN: Ellice J. in the subject line so that we may talk with you further about this? Thank you, Jessica H.
Terrible customer service from manager Arlene. When I purchased my wedding dress I was told that my bridesmaids would receive a discount, my girls arrived and the dress was on “flash sale” so they were not going to get the discount, basically anyone that walked in would get the same discount my bridesmaids would get for me purchasing my dress. She rolled her eyes, was short with us and very unprofessional until we said we would call customer service and deal with them. The consultant Jocelyn was very kind and tried to help... read more
Business response:
Hello Wendy, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Ellice J. ? (Insert City/Store Location)). We will be sure to shar... read more
Tracy was helpful. However, people at the entrance desk were criticizing and talking bad behind customers. This behavior needs to be addressed by management!!
Business response:
Hello Claudia. While we are happy to hear that Tracy provided you with great service, we are deeply sorry for the lack of professionalism from our team. Behavior such as what you have described is unacceptable and we will be reaching out to this team. If you have any additional information to provide, please let us know at Dbcares@dbi.com (Attn.Ellice/Paramus). Thank you, Ellice J.
I literally hate going to this David’s Bridal and would rather go out of my way than go to this one. I called the Paramus store to find out if they had a specific dress in more sizes because the Totowa location only had one size and our bridal party had four people who varied in size. When I called it was like I was bothering the person who answered. After I asked if they had the dress in different sizes she did not answer my question but told me “we don’t put dresses on hold.” Great not what I asked! Once I became firm and ... read more
Business response:
Hello Christina. We were disappointed to hear about the level of service you received from our team. Our top priority is to ensure all of our guests are well taken care of, and we apologize that we fell short of that goal. We will be sure to share this with the appropriate parties. Thank you, Ellice J.
I just came from buying my bridal shower dress from this store and I wanted to show a family member my wedding dress and they wouldn’t allow me to go upstairs because it’s by appointment only. I could understand if I was a bride looking for a dress without an appointment but for someone to be told they can’t not look around is a bit rude.
Business response:
Hello Jaimie. We are sorry to hear that we were not more accommodating on your visit. While our team does have certain policies they need to follow, we want to makes sure that we are keeping our brides happy. We will be sure to share your feedback with management. Thank you, Ellice J.
Terrible service. I went for formal dresses, and even though they work by appointment there is no one really helping you. They missing a lot of sizes and no one really looks like they interested in selling anything.
Business response:
Hello Melisa, we deeply apologize for the service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that for you on your visit. We will be sure to pass along your feedback so that our team can grow from it. Thank you, Cierra S.
Do not use this store!! I was told just 6 days BEFORE the wedding that "there's nothing we can do to fix your dress." After 4 alterations, and a promise from the alterations manager that my dress would be fixed, I left with a dress that did not fit me correctly. I took my dress home and had to find a private seamstress who fixed the dress correctly within three days… Clearly David's bridal did not know what they were doing. I couldn't be more disappointed in the service over received!
Business response:
Hello Jamie, I would like to apologize for the frustrations we have caused. We will be sure to share this with are management team so we are sure to make sure that all of our guest receive the proper attention and service they all deserve so much. Thank you for taking the time to make us aware of this. Cierra S.
Love the lady that helped me with my alterations today. Very professional and patient. Now, the -2 stars it is because the alteration are actually too expensive. 50% of my dress' value!!!
Business response:
Hello Anglea, thank you for taking the time to compliment our alterations department that helped you on your recent visit. Thank you for taking the time to provide us with your feedback. If you may need any further assistance do not hesitate to reach out to us again. Thank you, Cierra S.
Just an FYI for all that are looking for dresses, wedding dresses, bridesmaids dresses. DO NOT GO TO David's Bridal (Paramus). First, i ordered my dress and they told me it would be 4 months and it was only 2 weeks to get in which is fine. Then I go to alterations and the woman Daniela was very helpful and knew what she was doing. I came back to try it on and they RUINED my dress! And had to "try" to fix it. Then I go back again and they didn't even touch the button that needed to be fixed (still had safety pins on it) and t... read more
Business response:
Hello Laurencia. We are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Brittiany D). Best wishes. Brittiany D.
Frequently asked questions about David's Bridal Paramus NJ
How is David's Bridal Paramus NJ rated?
David's Bridal Paramus NJ has a 4.8 star rating with 9,413 reviews.
When is David's Bridal Paramus NJ open?
David's Bridal Paramus NJ is open now. It will close at 9:00 p.m.