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David's Bridal Plymouth Meeting PA
- Retail
- Plymouth Meeting, PA
About this business
Location details
The Metroplex, 2600 Chemical Rd., Plymouth Meeting, PA, 19462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I’m one heartbroken bride-to-be! I went to the Conshohocken location yesterday with my MOH to look at dresses. The first dress I tried on was absolutely stunning and had myself and everyone in the store crying happy tears from how beautiful it looked. They had just gotten it in and it fit me perfectly like it was made just for me. I was so lit up and beaming from ear to ear because I couldn’t believe I found the perfect dress so soon. I wanted to reserve the dress but couldn’t do so until today when I got paid. I was told by... read more
Business response:
Hello Dana. We would never want to mislead our guests and apologize for any confusion caused. We would be more than happy to investigate this further on your behalf, and invite you to email us at DBcares@dbi.com (Attn.Ellice/PlymouthMeeting) with more information. Thank you, Ellice.
It was a terrible experience, my niece consultant was not attentive! She kept walking away and wouldn’t come back till about 15 to 20 mins at times! We came up with the dress we all agree and when we get to the register is when the nightmare really started, out of 6 girls only 1 was going to get it in time and the wedding is in July! Really?! Horrible! They need to work their system, rhythm and professionalism a little better!
Business response:
Hello Maritza. We would like to apologize that your service was so underwhelming during your time with us. Here at David?s Bridal we are committed to offering quality service, and we are deeply sorry that we did not provide that for you. We appreciate you sharing this with us, and will be sure to let our management teams know about your experience. Thank you, Ellice J.
I felt rushed during my appointment time that I had and the styles that I was looking for were not ones that I was given to try on.
Business response:
Hello Autumn. We are deeply sorry for the less then quality service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to pass along your feedback so that our team can grow from it and hope to have you back for a more enjoyable experience. Thank you, Ellice J.
We went on Saturday which was probably a bad day to go. It was so crowded that they were late with our appt. And the HELP was so overworked she couldn't stay around and HELP my daughter with the dresses. Maybe a different day it might have been better..
I had an ok experience at the shop, unfortunately I didn't find anything that I loved but the worst part is the harassment by Davids Bridal and its partners! They will share all of your information with hundreds of other vendors who will email you multiple times a day and call and leave you voicemails hoping to get your business. All of this harassment is ridiculous because I never agreed for my information to be shared, so I called corporate and asked politely to be removed from their database about a month ago, here we are... read more
Business response:
Hello Amber, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would like the opportunity to explore this matter further for you. If you are interested, please contact us at dbcares@dbi.com (Subject: Attn: Ellice J. ? (Insert City/Store Location)). Thank you, Christine G.
The stylist I had for my bridesmaids was absolutely horrible. She got the dresses they wanted to try on but then completely left us. They decided what dresses they wanted and we went to the front to pay. I didnt know what our stylists name was so I had to describe her to the woman in front. Then when she came up she said they didnt have the dresses in my color. So i had to pick a new color. Then I had to pick another color because it wouldnt come in on time. And then i walked outside to calm down because I wanted to be respe... read more
Business response:
Hello Abigail. We are truly sorry for the experience you and your bridal party had during your time with us. We want to make sure that all of our stylist are providing our guests with wonderful service and accurate information. We are disappointed that our team fell short of this and will be sharing your feedback with management. We hope that you will allow us another opportunity in the future to provide you with the experience that you deserve. Thank you, Ellice J.
Went in with a friend to find a dress for her cousin's wedding. An employee barely acknowledged us once they realized we weren't there for a wedding gown. I fetched dresses for her and zipped her up because no one helped us.
Business response:
Hi Sara, we are so sorry to see that our team did not provide your friend with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ellice J). Best wishes, Jessica H.
Was very upset first time I went in with the bride Danielle was her consultant she said she was working with another bride also but she gave my bride no attention whatsoever we were standing around waiting for her to come and change out the bride it got so bad that I was stopping other consultants to ask them to change her out thank goodness we found a dress always good but the consultant was awful. I went in today to get my bridesmaid dress had the same consultant Danielle had to pull my own dresses had to have my fri... read more
Customer service needs work. Also I've never started my appointment at the time scheduled.
Frequently asked questions about David's Bridal Plymouth Meeting PA
How is David's Bridal Plymouth Meeting PA rated?
David's Bridal Plymouth Meeting PA has a 4.8 star rating with 6,345 reviews.
When is David's Bridal Plymouth Meeting PA open?
David's Bridal Plymouth Meeting PA is closed now. It will open at 10:30 a.m.