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David's Bridal Plymouth Meeting PA
- Bridal
- Plymouth Meeting, PA
About this business
Location details
The Metroplex, 2600 Chemical Rd., Plymouth Meeting, PA, 19462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Went in for bridesmaid dresses ans it just wasnt a good experience. Our consultant was just...awful. Looked annoyed and,bored the entire time. She also,couldnt even,provide answers to basic questions such as what colors certain dresses came in and prices. When we asked for,fabric swatches so,we could color match she said they didnt provide them so my mom went and asked another consultant who provided them and did apologize, which was nice. At one point when I was frustrated about trying to find a color, the consultant litera... read more
I had a terrible customer service experience at David's bridal today. I went in with one of my bridesmaids to pick out her bridesmaid dress and no one paid any mind to us we were ignored the entire time and treated like crap by our consultant. Then upon trying on dresses for over an hour with no help my bridesmaid picked the dress that she liked and we went up to buy it. The consultants then apologized for not being with us the entire time and claimed she had another client who was an emergency situation because she was a br... read more
Business response:
Hello Hannah. We are deeply sorry for the less then quality service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to pass along your feedback so that our team can grow from it. Thank you, Ellice J.
Extremely poor customer service. 1) We had an appt and our sales rep seem to know nothing and kept disappearing. 2) We were suppose to have a discount applied to our dresses. They told us we could not use it and then a few weeks later allowed someone else in our part to use the discount. When we asked for the refund they said no. 3) The original color that was chosen for our dresses was discontinued and they never told us. Part of the Bridal Party had to return the dresses and get new ones. They are completely unprofe... read more
Business response:
Hello Jamie. We would like to take this opportunity to apologize on behalf of David's Bridal for your recent visit. We are committed to providing every guest with exceptional customer service, and we did not live up to that standard for you. We would love to reach out to you in regards to your visit. Please contact us at dbcares@dbi.com (attn:Ellice) with your contact information so that we can do so. Thank you, Ellice J.
Didn't have an appointment and said 1 hour wait - assisted in 15 minutes!
Business response:
Hello Peggy, we appreciate you sharing your feedback! We are so glad to hear that our team was able to accommodate you so quickly! Best wishes, Ellice J.
My best friend was trying on wedding dresses for the first time. It should have been a fun and exciting experience. It wasn't. The consultant (I think her name was Melissa) was dry, not friendly, and not helpful. She didn't ask any questions about her style preferences or offer any suggestions. At one point, my friend liked a dress and we had to suggest trying it with a veil to get the full effect. I don't know if she was just having a bad day but if that is her normal gloomy personality, she needs to reconsider the industry... read more
Business response:
Hello Marian, I was upset to hear that your recent visit to our store was not a pleasant one. Here at David’s Bridal we are committed to offering quality service, and I am deeply sorry that we did not provide that for your friend. Thank you for sharing your feedback. We will be sure to address this with our team to ensure this does not happen again. Thank you, Ellice J.
I had a horrible experience, the sales associate was very rude. I came there on a Saturday night to pick up color swatches of the color my wedding party was going to be wearing. I got there at 7:01pm and came inside, the sales associate said may I help you I told her what I needed, she proceeded to tell Me she couldn't help me as they closed at 7:00pm. I said the door were open and all I need are some color swatches she said I'm sorry the registers shut down at 7:00 and we can't access them at all. I said I have cash I will ... read more
Business response:
Hello Marissa, I want to apologize for the frustration you’ve experienced with your recent visit to our store. It is a company wide policy that once our registers are closed, they cannot be opened until the next business day. That being said, we would never want any of our guests to feel like they were not being taken care of. I would like to have someone from our management team reach out to you so we can rectify this. Please email me at dbcares@dbi.com (Attn:Ellice) with your contact information so that we can do so. Ellic... read more
My experience there was horrible my first dress came in damaged then ordered same dress for me and second one came in damaged also never recommend anyone to go to David's Bridal. I got my money back never said sorry about what happened.
I'll start off by saying that Danielle is absolutely amazing. She helped me find bridesmaids dresses, my mothers dress, and my own. And I couldn't have been happier with the selections that we made. This is the extent of my happiness. 1) My mother's dress came in, we received an email to go pick it up. My mom goes in today to get it and THEY LOST THE DRESS. Not only that, she was then offered the dress off the rack that everyone has tried on (absolutely not. That is not acceptable. Find another way to make this right) 2) ... read more
I started with Mary as my bridal consultant 2 months ago and she was absolutely wonderful. A cheerleader and she truly made me feel special as I should. Yesterday my experience with my bridesmaids was just awful. Our consultant(will leave her name out) was very unprofessional looking down to her undressed sloppy bun to her clothing. She left us numerous times, even in the midst of taking an order and walked away for 10+ minutes at a time. I loved my first experience, which was why I came back!!! Have more Mary's working with... read more
Frequently asked questions about David's Bridal Plymouth Meeting PA
How is David's Bridal Plymouth Meeting PA rated?
David's Bridal Plymouth Meeting PA has a 4.8 star rating with 6,780 reviews.
When is David's Bridal Plymouth Meeting PA open?
David's Bridal Plymouth Meeting PA is open now. It will close at 7:30 p.m.