This profile has been claimed by the business owner or representative.
David's Bridal Rochester NY
- Bridal
- Rochester, NY
About this business
Location details
3333 W Henrietta Rd, South Town Plaza, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I was brought in and measured for a dress size. I tried some on and found one I loved they said they would order in my size. When it came in, it didn't fit and I was told I had the biggest size. Why would I be allowed to see, try on, and settle on a dress they knew wouldn't come in my size. I was very disappointed. We settled with doing a corset back which we would need to adjust the belt and put in bra cups. We were told this was all at our expense even though it was not our fault we ended up with a dress that didn't fit. M... read more
Business response:
Hello Kaitlyn, We are terribly sorry for the experience you encountered with your order. It is upsetting that we fell short in providing you with an exceptional experience all together. Thank you for your valuable feedback. It would be an honor to assist you in the future. Please let us know if you need additional assistance. (dbcares@dbi.com Attn: Jill K) Warmest Regards, Jill K.
Nora was great ! Been to a few other Bridal shops and she by far was the best! Not pushy and makes you feel comfortable !!
Business response:
Carrie, Thank you so much for your amazing feedback for our Rochester location! We are excited to hear that Nora and our team provided you with a warm welcoming and exceptional service! Best Wishes, Jill K
Just wanted to say that my consultant Lisa was very patient and helpful. I would recommend her specifically.
Business response:
Hello Peggy, Thank you for your valuable feedback and kind words for Lisa. We're thrilled to know that Lisa made you appointment exceptional and provided quality service we value. Best Wishes, Jill K.
Courtney was fabulous! I was so nervous about finding a dress that I was dreading my appointment. She helped put me at ease and it turns out the first dress I tried on was the one! Thank you Courtney!
Business response:
Hello Alexis, Thank you so much for providing our Rochester store with a valuable star rating! We are so happy to hear that Courtney helped you locate your dream dress and she was able to make your vision a reality! Congratulations on finding your perfect dress! We cannot wait to see how beautiful you look on your special day! Best Wishes, Jill K
It was a great experience! I didn't know what I was looking for at all and Nora( I think that's her name, please forgive me if I'm wrong) was able to pull dresses that helped me see what style would work best for me. She was very knowledgeable and answered all questions. Thank you so much for such a great visit!
Business response:
Hello Heather, thank you so much for sharing your experience with our Rochester team. We are excited to know you were satisfied with our service. Enjoy your event and best wishes. Ross A.
Tiffany was a great person to work with. She was calm and patient and understanding when I said I had another appointment after. She was a great listener and picked dresses that I truly liked. Even though I didn't end up purchasing from David's, I enjoyed my time there thanks to Tiffany!
Business response:
Katelyn, We are so excited to hear from you and know that you enjoyed your visit with us! Thank you so much for sharing a rewarding review for us! We're thrilled how attentive Tiffany was during your visit and was able to create an unforgettable experience for you! Best Wishes, Jill K
My consultant was Nora and she was amazing! I went in there with two dresses I wanted to try and and boy was I wrong. She knew me better then I knew myself and pulled the most beautiful dresses! In the end, I chose the first one I tried on which, of course, was one of Nora's selections! Jenna, the store manager, was also very encouraging. I never felt rushed or felt unattended to. Thanks David's Bridal in Henrietta!
Business response:
Tiffany! Congratulations on finding the perfect dress, we cannot wait to see how beautiful you look on your big day! We are so excited to hear from you and thank you so much for providing us with a star rating! It is pleasing to know that both Jenna and Nora were outstanding during your visit with us! If you need any further assistance, please let us know. (dbcares@dbi.com) Best Wishes, Jill K.
Nora was incredible! She was super understanding that even as a bride, dresses have never been my thing and she pulled dresses that i felt absolutely comfortable in. She gave me lots of information about dresses and wearing something like that for a whole day. She made me feel really comfortable doing something like that! It was my first time looking at dresses and she didnt push me into any sales or anything i wasnt ready to move forward with.
Business response:
Hi Casey, Thank you so much for providing a rewarding star rating for our Rochester store! We are so happy to hear that Nora was able to find dresses you enjoyed wearing! Congratulations on your recent engagement! If you need additional assistance please let us know. (dbcares@dbi.com Attn: Jill K) Best Wishes, Jill K
We had fun and the 2 girls that helped us did a terrific job!
Business response:
Hi Jannette, Thank you so much for providing us with your valuable review and allowing us to share this rewarding experience with you at our Rochester store! It is a pleasure to hear how much fun your visit was with our team! Please let us know if we can assist you further! (dbcares@dbi.com) Best Wishes, Jill K.
Frequently asked questions about David's Bridal Rochester NY
How is David's Bridal Rochester NY rated?
David's Bridal Rochester NY has a 4.7 star rating with 4,625 reviews.
When is David's Bridal Rochester NY open?
David's Bridal Rochester NY is closed now. It will open at 9:00 a.m.