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David's Bridal Schaumburg IL
- Bridal
- Schaumburg, IL
About this business
Location details
Woodfield Plaza, 560 East Golf Road, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Went to get bridesmaid dresses 1/22 at 1:30 and it was a pretty unpleasant experience. I had an appointment and confirmed that we had 5 people trying on dresses prior to the appointment. We were assigned 1 dressing room that was continually getting moved, which wouldn’t have been an issue if the manager on duty and staff were tactful about it. Everyone who moved us were very rude about it until we finally pointed out that we kept being moved and didn’t know where we were actually supposed to be. I watched the manager knock o... read more
Screws up my daughters dress multiple times, mixed up the 2 bridesmaids dresses, very rude staff, completely unorganized, and causing us to do everything literally six days before the wedding. All due to their error and they did not offer any discounts or anything for there multiple errors.
Worst experience ever!!! Hey I went today with my daughter so she can try on wedding dresses and it seems a little confusing the person that was helping us was not friendly at all and didn’t help us pick out dresses we sort of felt like we were on our own. The sales person made absolutely no comments about the dresses she tried on And even when my daughter said she really liked one of the dresses I would’ve thought the sales person would try to sell her on the dress or give her some sort of positive response but said nothing... read more
Business response:
Hello Donna, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. Thank you, Steven E
The staff really needs to be retrained in customer service. Constant interruptions by co-workers and customers standing around frustrated and feeling ignored and mistreated. The scheduler who sets up appointments for purchasing dresses for Bride, Bridesmaids and flower girl forgets to write down the Bride and they have to scramble to find the right person to help us which was terrible and a long wait. Staff was never there to help or answer questions. Alterations were STRESSFUL overcrowded fitting room and just not enough s... read more
I went to David's Bridal with my sisters who are my maids of honor for my wedding last night. After we ordered our dresses through House of Brides Schaumburg, it truly became a bride's worst nightmare. The dresses for my bridesmaids came in 3 weeks before my wedding on June 30 (after they told us 4-6 weeks before) and not only that, they were AWFUL to deal with. Terrible customer service, no solutions provided, no apologies, and never once did the manager call me back to give me updates like she said she would. On top of it ... read more
Going to David’s Bridal with a little over half of my bridal party was very exciting- my appointment had been scheduled in advance so we ensured it would be a smooth process once we arrive the day of. However to my surprise my experience was hardly exciting at all after the terrible customer service we received. I was greeted by the consultant who was 15 minutes late, and rushed us over to the juniors section for my daughter and niece, once we found a few we were the rushed to the fitting room area where she abruptly stated ... read more
Business response:
Hello Melanie, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. We will be working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. April B City/Store Location... read more
i will not return to this Davids every; however i will go to another. We did not have an appointment and only wanted to look at colors today. I was told to sign in, and once a lady did come to us, i informed her of the situation, she was short cold and not too helpful. I did ask if i could just LOOK at a certain bridal gown and she said well that's a different department so I can't help you. Bottom line i did not feel welcome at all, and I do understand it was a Saturday! We were prepared to comeback to that David's... read more
Business response:
Hello Samantha, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Locatio... read more
99% of the dresses were sleeveless. And limited colors.
Terrible experience with getting my bridesmaids dresses here. First of all to start I made an appointment online and I had 4 bridesmaids getting dresses and my mom and my fiancés mom. When I got that the lady that was assigned to help us was already helping 2 other parties. She was not attentive to us and there was only 2 dressing rooms to share between 6 people. Why does this place offer appointments to begin with if they are busy helping others? I took the time to make an appointment and David's bridal did not block out ti... read more
Business response:
Hello Kristie, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would like the opportunity to explore this matter further for you. If you are interested, please contact us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
Frequently asked questions about David's Bridal Schaumburg IL
How is David's Bridal Schaumburg IL rated?
David's Bridal Schaumburg IL has a 4.6 star rating with 4,535 reviews.
When is David's Bridal Schaumburg IL open?
David's Bridal Schaumburg IL is closed now. It will open at 10:30 a.m.