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David's Bridal Schaumburg IL
- Bridal
- Schaumburg, IL
About this business
Location details
Woodfield Plaza, 560 East Golf Road, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hello Allison, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with the store location & ATTN Ciara D. in the subject line so that we may talk with you further about this? Thank you, Jessica H.
Business response:
Hello Amanda, thank you so much for sharing your star rating, we are so sorry that we could not provide you with a full 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com with ATTN Ciara D . Thank you, Cierra S
Never ever go to this location!!! The staff is awful. They are rude, unprofessional, and they are liars. It's funny how this store told me they could not fix my wedding dress problem but another location had no problem doing it. No matter how close you are to this location take the extra time and go somewhere else. The staff is not attentive to a brides needs, are not up front about dresses, and really will tell you whatever you want to hear just to get the sale. So disappointing.
Business response:
Hello Michelle, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
We went there for my mom to find her dress for my wedding. We got there 10 minutes early, was told to browse around by the girl at the front who had the personality of a wet mop. It was amazing to me gow fast her demeanor with me changed when she found out my dress and my bridesmaid dresses were already purchased some place else. I all of a sudfen was a priority! Our consultant finally found us a good 20 minutes later. My mom is a plus size mom and i was so sad for my mom! 75% of ur mother of the bride dresses didnt go beyon... read more
Business response:
Hello Sarah, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
Business response:
Hello Courtney, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss this issue further please email dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A
Business response:
Hello Jessica, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss this issue further please email dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A
All I have to say is that future brides don't ever go to David's Bridal for wedding dresses. They told me I could get my dress altered somewhere else and then bring it back two weeks before my wedding to get it steamed. So of course I got it cut down somewhere because It was cheaper, keep in mind no one ever told me that if I got it altered somewhere else they wouldn't be able to steam it! For one I was never told that if I got it altered somewhere they wouldn't be able to so of course I politely explained that no one had e... read more
This is my second marriage and I was in there with my future step daughter and she knew a lot more then the girl that took care of me. It was a total mess. If it was not for my daughter I would of left with nothing . I was in there last Saturday 9/24/16 and would never go back
Waited for 30 minutes to pick up a sash I had put on hold an hour earlier. Watched countless people walk aimlessly around doing nothing as the store was basically a ghost town. I finally got "help" from Shirley, who was incredibly rude and had an attitude right from the start, I guess she was annoyed at having to work while at her job. So disappointed in this location. Will gladly begin taking my business to House of Brides across the street.
Frequently asked questions about David's Bridal Schaumburg IL
How is David's Bridal Schaumburg IL rated?
David's Bridal Schaumburg IL has a 4.6 star rating with 4,535 reviews.
When is David's Bridal Schaumburg IL open?
David's Bridal Schaumburg IL is closed now. It will open at 10:30 a.m.