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David's Bridal Schaumburg IL
- Bridal
- Schaumburg, IL
About this business
Location details
Woodfield Plaza, 560 East Golf Road, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hello Karla. We apologize that we were unable to provide you with a 5 star experience. If there is anything you would like to discuss, please email us at dbcares@dbi.com (ATTN Ciara D.) Best wishes, Ciara D.
I took my dress in to get it altered, paid $220 then when I get there they stitched the top of the dress terribly(not sure why they would hand me the dress while it looked that way). My dress fit perfectly in my legs before I took it in to get altered and today when I tried it on and it was too tight and gathered at the top of the slit, so I had to pay another fee to have them fix it. Needless to say I will NEVER buy any sort of dress from Davids Bridal.
Business response:
Hello Kaiyla, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
Charged a ridiculous amount for alterations and it was too small! Another person at the same time was having the same problem...they are charging me more to fix their problem!!!
Awesome and lovely store but HORRIBLE consultant!!! Her name is Mercedes and she was completely rude and disrespectful to our group of bridesmaids and to the bride to be! She continuously rolled her eyes and made really snobby comments when she was asked simple questions! Definitely would recommend firing her before losing clients!!
This was the absolute WORST service I have ever seen. We had Mercedes and she was okay until we got to the wedding dresses. Rolling her eyes and making snarky comments. I'm sorry but this is the brides choice not yours! And if she tried on every dress you gave her and she doesn't like it then OH WELL. It's not your wedding it's hers. Also when the bridesmaids are telling you that she wouldn't like the dress and giving you ideas of what should would like don't be rude about it we are just trying to help you. I will never eve... read more
I was there yesterday to look and try on bridesmaid dresses for my best friends wedding. I walked in five minutes after the bride and was greeted by two of the younger ladies at the front desk. The told me I needed to sign in, I smiled and told them that I was there with a group who was already being helped. The girl gave me a stuck look and turned to the other girl and said "oooook" as she rolled her eyes and laughed. I paused before proceeding and awkwardly asked her if that was a problem, she literally ignored me and I wa... read more
Business response:
Hello Steph, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
I think your policy to not hold a dress is crazy even if it was for 24 hours. I also think that if you don't have a size and someone needs to order it that you can't even return it if it doesn't fit. If you mandate it being delivered to the store for pick up you can then give the client and opportunity to try the dress on and if it doesn't fit right they have the option to return it with refund. I would never just order a dress without trying it on first because every dress fits differently. You really limit your clients... read more
I think your policy to not hold a dress is crazy even if it was for 24 hours. I also think that if you don't have a size and someone needs to order it that you can't even return it if it doesn't fit. If you mandate it being delivered to the store for pick up you can then give the client and opportunity to try the dress on and if it doesn't fit right they have the option to return it with refund. I would never just order a dress without trying it on first because every dress fits differently. You really limit your clients... read more
Business response:
Hello Taryn, we cannot apologize enough for the less than satisfactory experience that you encountered during your visit. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E
Buyer beware because you will be SOL at David's if you are unhappy with your purchase. My fiancée was offered no refund or store credit.
Business response:
Hello John, thank you for taking the time to provide us with your feedback. We apologize for the experiences you had in store. You are able to exchange items within a certain time frame. If you would like to discuss this issue further please email our corporate address dbcares@dbi.com (Subject: Attn Ross A) Best wishes. Ross A.
Frequently asked questions about David's Bridal Schaumburg IL
How is David's Bridal Schaumburg IL rated?
David's Bridal Schaumburg IL has a 4.6 star rating with 4,535 reviews.
When is David's Bridal Schaumburg IL open?
David's Bridal Schaumburg IL is closed now. It will open at 10:30 a.m.