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David's Bridal St. Peters MO
- Retail
- St Peters, MO
About this business
Location details
5858 Suemandy Drive, St Peters, MO, 63376, United States
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Had an appointment at 11:00 for 2 younger wedding attendants. Only 2 other clients there at shop at that time. We were greeted and then saw no one until I had to ask for clips for the dresses that were too big. In the mean time one of my family members went looking for the clips and found them before your employee got to us. No one asked if they could help throughout the appointment. They were all standing at the front of the store talking or outside-in the FRONT of the store smoking! My family member had to go and... read more
Business response:
Hi Stephanie, we sincerely apologize that your experience with us was less than satisfactory. We do schedule multiple appointments that may occur simultaneously however, your stylist should be assisting both parties as they may be assigned to more than one at a time. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. We would love for you to come back so that we can provide you w... read more
I visited 2 DB locations. The Sunset Hills location was the worst with their customer service, and very demanding. The lady literally told the bride and us bridesmaids that "she didn't care if we purchased our dresses from DB. I was never measured at either of the locations which was frustrating. It felt like a waste of time. I hated all my encounters truefully So much more was wrong but this is a long enough rant.
Business response:
Hello Jamie, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Ross A City/Store Location) Thank you. Ross A.
Very nice staff
Business response:
Thank you for your rating Cheri, we are very excited to know you enjoyed your time with us. Best wishes. April B.
Really personal experience. My consultant was incredible and everyone had so much positive energy!
Business response:
Thank you so much for your rating Kelsey. Have a great time at your event and thank you for choosing David’s Bridal. Ross A.
I had an appointment to try on weddding dresses. I can't remember the name of the woman who helped us but she was missing more than half the time. When I found the dress I loved there was no picture taken with the sign. If she wanted to make a sale she should have brought over some shoes, maybe a vail... nothing! I was happy I found a dress but did not get a good experience because she was always off doing something I wasn't sure what and then trying to help other people. I was frustrated
Business response:
Hello Caitlyn. We are deeply sorry for the less then quality service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to pass along your feedback so that our management team can grow from it. Thank you, Ross A.
The staff was wonderful! They went out of their way to get me the perfect dress.
Business response:
Thank you so much for sharing Amber. We are excited to hear we were able to make her visit a special one. Congratulations and best wishes. Ross A.
The first thing the greeter did was not smile and say welcome. She did, however make sure to tell us that we were 15 minutes late ( which I had already informed the scheduler of) and we had cut a lot of time off of our appointment. Maybe she could handle it differently next time.
Business response:
Thank you so much for the rating Lindsay. If you have any questions please email dbcares@dbi.com (Subject: Attn. Ross A). Have a great time at your event and best wishes. Ross A
Amazing job getting the million wrinkles out
Business response:
Thank you for your rating Shari. If you would like to share more or have any questions contact us at dbcares@dbi.com (Subject: Attn. Ross A) Best wishes. Ross A.
Rachael was amazing. She answered ALL of our questions, because we had plenty. She was patient and very enthused. I'm thinking about shopping here for my dream wedding gown.
Business response:
Thank you so much for the sharing Alicia. This really means a lot to our store and all of our associates. Hope you enjoy your event and thank you for choosing David's Bridal. We hope to see you soon. Ross A.
Frequently asked questions about David's Bridal St. Peters MO
How is David's Bridal St. Peters MO rated?
David's Bridal St. Peters MO has a 4.5 star rating with 2,384 reviews.
When is David's Bridal St. Peters MO open?
David's Bridal St. Peters MO is permanently closed.