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David's Bridal Tyler TX
- Bridal
- Tyler, TX
About this business
Location details
8930 South Broadway Avenue, Ste 220, Tyler, TX, 75703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Worst. Customer Service. EVER! Had an appointment for mother of the bride dresses and was basically told look for yourself - we can’t help you. WTF!?! What was the point in making an appointment. This wasn’t the first time this has happened. Made an appointment for bridesmaids dresses and was placed with a woman who was double booked. Which would be okay if it wasn’t the slowest day ever. I am ASHAMED that I sent my bridesmaids to do business with David’s Bridal.
Business response:
Hello Jess, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with appointments during our busy seasons. Our team want to make sure that each customer time is valued. Thank you again for your feedback, we will be sure to correct this to ensure a better experience in the future. Thank you, April B.
RecommendedI originally had a appt set with them on this past Friday. Well I called to reschedule to the following Saturday due to I was already going to Tyler for the bridal expo and me staying in Longview I didn’t want to drive to Tyler 2 days in a row! Well Saturday morning I overslept and didn’t make it there until a hour and a half AFTER my appt time! The ladies there still worked with me and gave me attention that they thought they wouldn’t be able to do due to other appts they had. Oh AND I previously said yes to the dress at a ... read more
Business response:
Thank you so much for your kind words, Jasmine. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
From out of town & came in to the store.....sales associate said no available appointments for 2 hours, we looked around the empty store and said well can we just look and she said sure but you cant try on....so we left. I swear there couldn’t have been 2 customers in the whole store! What a good thing that Brides & Belles and Sue Allen Bridal we’re both so accommodating! I would recommend going to either of those places over Davids!!!
Business response:
Hello Jennifer. We cannot apologize enough for the service you received during your recent visit with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this concerns with our store management team. Thank you, DBI.
so my bffs bridal party came in wearing jeans and t-shirts.. (with money) we were treated like crap because we wasnt wearing diamonds.. we had an appt and everything.. 0 stars from all of us..
This was very terrible experience!!! After having an appointment we had no dressing room. Once we finally got one we had poor assistance . Ended up having to find all our own dresses. Tried asking for help from the person assigned to us and they referred us to the catalog instead of HELPING US. I have always had great experiences with David’s bridal but not with this one. They need better customer service. 😩
Business response:
Hello Tyler, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
David's Bridal gets 1 star (by default) 0 stars is not an option...This was the second place that I went shopping for a bridal dress, let me describe my adventure here at David's Bridal. So upon arriving to this location (yes I was 15 minutes late, yes I called 1 hour and 30 minutes ahead and advised that I would be late), there were 4 ladies at the front counter welcoming me to the store asking questions the norm. One lady advised me that another lady would be assisting me as I heard her side conversation with another consu... read more
Business response:
Hello Amanda, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I guess I didn’t appear affluent enough to be helped.
Business response:
Hello Carole, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
For my first appointment to look for a wedding dress I arrived early. The lady that helped me was nice, but there was no focus on my appointment. My matron of honor actually had to go and find my dresses for me. I feel like appointments should be more personal, and the person assisting you should focus on YOU, because this is a special time!!� My alteration appointment went better. Super sweet lady that pinned my dress up exactly like I’d imagined it! Over all I just really think they need to not schedule so many people ... read more
Business response:
Hello Lilli, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Business response:
Hello Danielle, Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn: Jessica H.) if you would like to share more of your experience. Thank you, BrittianyD.
Frequently asked questions about David's Bridal Tyler TX
How is David's Bridal Tyler TX rated?
David's Bridal Tyler TX has a 4.8 star rating with 3,050 reviews.
When is David's Bridal Tyler TX open?
David's Bridal Tyler TX is closed now. It will open at 10:30 a.m.