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David's Bridal West Springfield MA
- Retail
- West Springfield, MA
About this business
Welcome to David's Bridal West Springfield, Massachusetts store, serving brides and special occasion customers of Agawam, Amherst, Easthampton and more. David's Bridal is the ultimate one-stop shop for wedding dresses and all your formal apparel. Our exclusive assortment of bridal gowns features a broad spectrum of silhouettes, lengths and styles, empowering you to find a unique look for your special day. Our wedding dresses, bridesmaid dresses and feminine party looks are designed in the hottest fabrics (we are loving lace... read more
Location details
935 Riverdale St f100, Riverdale Shops, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Our sales lady was Emily, and she was amazing! I went in to possibly exchange my wedding dress - I got it in February and was almost certain I hated it. Emily let me explain my situation and then went to work. She helped me into all my dresses (the attendant who sold me my first dress didn't do this) and was wonderful at being honest but allowing me to express my thoughts about my original dress and the three dresses I tried on. She knew exactly what I wanted and how to help me get the dress that matched my vision!! Emily an... read more
Business response:
Hello Heidi. Thank you for sharing your experience with us! We are so happy to hear you received the once in a lifetime experience we strive for. Congratulations and best wishes! Ciara D.
Business response:
Hi Sarah. We apologize that we were unable to provide you with a 5 star experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
Business response:
Thank you for your rating Chris, we are very excited to know you enjoyed your time with us. Best wishes! Ciara D.
I went in a week ago to go wedding dress shopping for myself and brought my handicap mother with me. I had a wonderful woman named Debbie Green who spent over 2 hours with me. I found the dress I was in love with but to be sure she had me try on a few more asking how they compared to the first dress. And the end of my experience, Debbie left me feeling like an actual bride. She was wonderful and amazing, she also made sure I was happy and my mother was comfortable during the whole experience! I will defiantly be going back ... read more
Business response:
Hello Alana, thank you for sharing your experience with our West Springfield team. We are so excited we were able to provide the type of experience fit for a bride to be. Congratulations and best wishes! Ciara D.
Business response:
Hi Brittany, thanks for sharing your 5 star rating. We are excited that our team was able to provide you with the “once in a lifetime” experience you deserve. Best wishes, April B.
Amazing experience, I just left after trying on dresses for the first time and it was wonderful. The woman we worked with listened to everything I said (even though I was clueless) and I left with such a clear idea of what I really want! So excited to continue this search with the help of davids bridal!
Business response:
Hello Jacki, thank you for sharing such a great review of our team in West Springfield. We are so excited that we were able to provide the stellar customer service experience you were looking for. Best wishes. April B
Business response:
Hi Viancey. We apologize that we were unable to provide you with a 5 star experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
This was the third David's Bridal store we had visited. One in NH, one in FL and this one in W. Springfield. All three stores had staff that was pleasant to work with. We had made appointments at two of the stores. In NH we had two appointments at different times one was for the bride and the other for two of the bridesmaids. The attendant we had for the bride was fabulous but stretched because she had several parties she was attending to. When two of the bridesmaids went back it was less enjoyable as once again the staff wa... read more
Business response:
Hello Jean, thank you for sharing your experience with our team. Our team would like to thank you for taking the time to provide us with this feedback. It allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better service. Our corporate team is working with the stores to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time that they deserve. Best wishes, April B
Frequently asked questions about David's Bridal West Springfield MA
How is David's Bridal West Springfield MA rated?
David's Bridal West Springfield MA has a 4.9 star rating with 2,030 reviews.
When is David's Bridal West Springfield MA open?
David's Bridal West Springfield MA is closed now. It will open at 9:00 a.m.