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David's Bridal Wichita KS
- Bridal
- Wichita, KS
About this business
Location details
Eastgate Plaza, 8241 East Kellogg Drive, Space 2A, Wichita, KS, 67207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My fiancé bought a dress from the Wichita, KS location and was told she gets a free alteration. When she called to find out how to book it she was told that an alteration on her $500 dress would be approximately $300, which is over 1/2 the price of her dress. Why? If this is how you run a business, I will not be referring anyone to your business.
Business response:
Hello Correy. David's Bridal alteration service is considered an additional service therefore we do charge for the service. We are deeply sorry to hear that our alterations costs were not what your fiance was expecting. At David's Bridal we try to stay competitively priced so that we can best suit the needs to our guests. Our team would like to apologize for any miscommunication presented. We strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for your fiance. We will be s... read more
Scheduled appointment last weekend crowded and chaos! Looks
Business response:
Hello Diane, thank you for taking the time to provide us with your feedback. We apologize for the atmosphere you received during your visit. Our stores can be very busy around this time of year resulting in longer than usual wait times. If you are interested in discussing this issue further please email dbcare@dbi.com (Subject: Attn. Ross A.) Thank you. Ross A.
When a bride comes in to find her dream dress, but ends up being a burden to the sick lead consultant it becomes quite irritating . Not to mention the fact of the obvious chaos, and over booking. When you can’t even look at a dress without 10 people walking in front of you ! Definitely not a place I would choose to spend my money!
Business response:
Hello Ashley, we can’t apologize enough for your recent experience. We are disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A.). Best wishes, Jessica H.
Went here this last weekend with my daughter & her bridesmaids to look for bridesmaids dresses. Worst experience ever! & we have been to multiple wedding shops. The girl (Tori) who was "helping" us had a terribly negative attitude, which upset the bride very much!! She did not even try to make this a happy positive experience for the bride & her bridesmaids at all!! It seemed she was not happy about being at work & she completely took it out on us! We had one dressing room for 4 people, elbow room only, & just not a goo... read more
Business response:
Hello Sherry, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Wichita location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(... read more
I have been here twice now, the first time I accompanied my sister as she tried on bridal gowns and the second time for bridemaid dresses. Both experiences were terrible. The employees were rude not only to each other but us as customers. The trying on area was so compact you could hardly get a look in the mirror and were constantly bumping elbows with other customers.
Business response:
Hello Skylar, thank you for taking the time to provide us with your feedback. We apologize for the atmosphere you received during your visit. Our stores can be very busy around this time of year resulting in consultants handling more than one appointment at a time. If you are interested in discussing this issue further please email dbcare@dbi.com (Subject: Attn. Ross A.) Thank you. Ross A.
I've been in twice and haven't had a bad experience.
Business response:
Hi Crista, thank you so much for your star rating! We are thrilled to hear that you had a great experience with us! If you need any assistance in the future or if you would like to tell us more, please send us an email to dbcares@dbi.com. Thank you, Christine G.
I'm beyond frustrated!!! I bought a dress in there a few weeks ago and was waiting to purchase the ball slip gown and the corset til I had the funds. I called the store (6-7-17) so that I knew what size and style we decided on when I bought the dress and the lady told me that she's sorry but they didn't write that down!!!! Really??? She said I could come back in and do it again, really?!?! My time this last few weeks is very precious and it doesn't involve doing this all again! When I told the lady how frustrated I was inste... read more
Business response:
Thank you so much for reaching out to us Amanda. We apologize our consultant did not record the items you selected. We would love to offer further assistance prior to your event. We do offer wide variety of slips and corsets available online visit www.davidsbridal.com for more information. If you need help placing an order please email our corporate address dbcares@dbi.com (Subject: Attn Ross A.) Best wishes. Ross A.
I was so excited to try dresses on yesterday. Once I told her my budget. Her attitude changed! She was very rude. I felt like this was a chore for her. She kept picking stuff over my price range. She also made a point to say something about my hips! Then asked if "After kids does your hips get bigger" I felt uncomfortable. Also saying this won't fit you because of your hips. Then why did she pick it, was my question. My party & I didn't have a chance to pick anything out. My soon to be mother in law looked at the Sale rack, ... read more
Business response:
Hello Hanna, we would like to apologize for the frustrations we have caused you. We deeply apologize for the service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that for you on your visit. We will be sure to pass along your feedback so that our team can grow from it. Thank you, Cierra S.
I am absolutely pleased with my dress it's beautiful but I personally think the price for getting it altered was a little ridiculous. Should have taken it somewhere else.
Frequently asked questions about David's Bridal Wichita KS
How is David's Bridal Wichita KS rated?
David's Bridal Wichita KS has a 4.7 star rating with 2,852 reviews.
When is David's Bridal Wichita KS open?
David's Bridal Wichita KS is closed now. It will open at 10:30 a.m.