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David's Bridal Wilmington DE
- Retail
- Newark, DE
About this business
Location details
3160 Fashion Center Blvd, Newark, DE, 19702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Okay so David’s was the first place I went for my wedding dress. I found the most beautiful dress and the consultant (I’m so sorry but I forgot her name) was fantastic! She was helpful but not pushy and I walked away from this appointment very happy and with the dress of my dreams. Fast forward to my appointment for my bridesmaids dresses. This was a complete disaster. First off I had saw a dress when I was looking for my wedding dress that I really liked for my bridesmaids. I was told it was a special occasion dress and not... read more
Business response:
Hello Taylor. While we are glad that you had a wonderful time finding your wedding dress with us, we would like to apologize to you and your bridal party for your following visit. We want our stylists to be professional and kind while helping our guests find their perfect dresses. We would never condone rudeness and will be following up with management regarding this feedback. We would love to continue to assist you in your bridal journey and hope that you will give us another chance. Thank you, Ellice J.
Bad experience Do not use their seamstress
Business response:
Hello Michael. We are disappointed to hear that you did not have a better experience with your alterations. We would like to hear more about your visit and invite you to email us at Dbcares@dbi.com (Attn.Ellice/Wilmington) with more details. Thank you, Ellice J.
The customer service I got when taking my dress back to Davids Bridal to be preserved was disgusting. First of all, the chick they had working the desk was a jerk. Every question I had about when my dress would go out and when it would be back ect, was ¨I don´t know, I don´t know.¨ Moving on, I give her my dress and she literally balls it up like a wet towel and shoves it in the plastic bag. Excuse me??? I spent $1000 on that dress and it means something to me and THAT´s how you treat it?? So then she give me my paperwork ... read more
Business response:
Hello Rose. We are very upset to hear about your recent experience. We strive to provide our guests with top quality service from beginning to end. We are disappointed that we did not accomplish this and would like to express our apologizes. We appreciate you bringing this to our attention, and will be sure to discuss this with management. Thank you, Ellice J.
I used David’s Bridal for my wedding over 20 years ago & was extremely happy with everything. I probably spend approximately between $1,000.00-$4,000 every year since my 2 daughters hit H.S. From prom dresses, Communion dresses, ball gowns, etc... I have noticed their costumer service has declined over the years. Maybe they save all their sweetness for the bridal parties. Well, little girls turn into big girls & get married so their rude staff behavior will come back to haunt them. 1st trying to make an appointment was so... read more
Business response:
Hello Celeste. We are deeply sorry for the level of service you received during your time with us. David's Bridal is committed to providing all of our guests with professional and accommodating service. We apologize to your and your daughters for not doing so and will work to improve our team. Thank you, Ellice J.
My first appointment with David Bridal was AMAZING. I was so impressed, the girls were so friendly and helpful! My second appointment was for my flower girls, where i was just shown my changing rooms and i never seen the worker again til i wanted to order my dresses (which i had to wait at the counter for. Lastly, i just had my appointment to pick up my wedding dress. The ladies handed me my dress (no undergarments even though i asked for them) and showed me my room. My dress was missing a clip (when i told the lady she didn... read more
Business response:
Hello Anna Marie. Although we are happy that you had a great first experience with us, we are truly sorry for not continuing such amazing service. We want to provide great service on every visit and apologize for not doing so. We will be sharing this feedback with management. Thank you, Ellice J.
From the first day too the last this store has left me so frustrated and my dress was never the way I had wanted it for my wedding day. Very crowded and under catered too when looking for dresses whether it was for me or my bridesmaids. When I was in the process of getting my dress altered the lady who appeared to be the main seamstress ( or at least the only one who was helpful at later hours, usually helping multiple people at once because she was the only one capable ) told me that I could get my bra altered with some fab... read more
Business response:
Hello Kelly, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Ellice J). Thank you, Steven E
Alterations was just full of rude people and they were no help on fixing my wedding dress for me.
Business response:
Hello Jenny. We are saddened to hear that you are displeased with our alterations team. We apologize for any frustration caused and would like to hear more about your experience. Please email us at DBcares@dbi.com (Attn.Ellice/wilmington) with more details. Thank you, Ellice J.
I went to pick up my bridal party dresses and the consultant sitting at the desk when terribly rude!!!
Business response:
Hello Jenn. We would like to apologize for the service you received during our time with us. From the moment our guests walk in, we want to provide kind and professional service. We appreciate your feedback and will work with the team to improve. Thank you, Ellice J.
If I could rate less I would! Here is my story If your looking for any type of dress, I highly recommend going to this David’s bridal. All the ladies start from the lady that greeted you at the door all the way to Ms. Yvonne ( my consulted). Here is my story I went to a David’s bridal inWilmington, Delaware in January. They customer service was horrible the consulted barely helped me at all. It was exetremly packed and low in staff. So I end up getting a dress that I thought could be the one. I did not love this dress bu... read more
Business response:
Hello Tonita and congratulations on your upcoming wedding. While we are ecstatic to hear about your time with our Springfield location, we would like to apologize for the first impression you had at Davids Bridal. Our goal is to create that once in a lifetime experience for all of our guests and we are sorry for falling short of doing so. We will use your feedback to improve. Best wishes, Ellice J.
Frequently asked questions about David's Bridal Wilmington DE
How is David's Bridal Wilmington DE rated?
David's Bridal Wilmington DE has a 4.8 star rating with 5,353 reviews.
When is David's Bridal Wilmington DE open?
David's Bridal Wilmington DE is closed now. It will open at 10:30 a.m.