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David's Bridal Wilmington DE
- Retail
- Newark, DE
About this business
Location details
3160 Fashion Center Blvd, Newark, DE, 19702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Our consult was very nice even though They were very busy. I was really mad I found the dress i wanted and can't get it since the girl had down the wrong wedding date and it wouldn't come in in time for my wedding!!!! I even confirmed the date when I walked in. She never asked my budget until I was like I'm not trying this dress on its way over my budget. She kept disappearing on us.. good thing i had company to help! We actually had the other lady go find my consult a few times. I felt like she was a newbie which was fine b... read more
Business response:
Hello Kitty. We are so sorry that you time with us was not a more enjoyable experience. We want our consultants to be aware of any information relevant to their dress buying experience and to be fully engaged from start to finish. We apologize for this and will work with management to improve. Thank you, Ellice J.
I have been to Other David’s Bridal’s before but I’ve never seen it so busy. They over book the consultants. Why do you have a consultants working with brides and a mom of the groom at the same time. It really takes away from the brides experience. Also my consultant while she was very nice and asked a lot of question’s she never asked the most important question; my budget. She had me looking in dress that was $500-$800 over my budget! While I did find my dress, I will not be returning to David’s Bridal for any of the brida... read more
Business response:
Hello Lisa. Although we are happy that you found your dress with us, we apologize for your overall experience. As we are in our busier season, our stylist sometimes have to work with more than one party at a time. That being said, we always try to ensure that every guest still gets the attention and time that they deserve. We are sorry that on your visit we did not live up to that standard and will be sure to pass along your feedback so that our team can grow from it. We would love to have you back for a more personal experi... read more
Although we were treated well by our “stylist” Shamyka, courteous and very helpful, the place was packed to the max and although we had an appointment this store was chaotic. We really had a tough experience due to the traffic going through the area where we tried on dresses, not enough chairs for us, dressing room too small for the larger gowns and uncomfortable. Unorganized running back and forth of stylist interrupting out fitting walk area, overall not such a good experience. Overbooking and stressed employees is bad fo... read more
I've had two bad experiences with David's Bridal. I paid 27.00 for priority shipping (2days) Only to be told by their associate. Well two days don't mean two days. Sometimes it takes three days to process a order. Then why the eff would I pay for it. I could wit for regular mail. Since it took five days get here anyways. He never offered to return my 27.00 since I never received it in the time I PAID for. I will NEVER SHOP OR ORDER FROM DAVID'S BRIDAL EVER AGAIN.!
We had a bad experience here. We had an appointment for 4pm. They called and told us to come when ever we wanted to. We got there at 4pm and were told we could only look at certain dresses. When we got a fitting room the lady that was supposed to be helping us was busy with someone else and we were passed off onto someone else with out even being told. Then when they finally got our bride to be in a dress they left us and her in the dress for 15-20 min before the new person came back to check on the bride to be. We had to fl... read more
Business response:
Hello Holly. We are so saddened to hear about the experience you and your party had with us. We completely agree that our guests should feel special and well taken care of with us and we apologize for falling short of doing so. We would love to have you all back for a more personal experience so that the bride can receive the attention that she deserves. Thank you, Ellice J.
Did not have a single dress in store that I saved in my favorites. Was given dresses to try on, I was not able to browse through the show room.
Business response:
Hello Ashley, we are so sorry to hear that we did not have a dress that you would be interested in for your upcoming event. We are always receiving merchandise into our stores and would love to have you back. We would also like to invite you to visit our website to check out our new arrivals. If you would like to confirm store availability, please contact your local David's Bridal where they would be more than happy see if they have a particular style on hand. Thank you, Ellice J.
I was honestly disappointed in my alterations. I bought my dress from Davids bridal and had an alterations appointment this past July 1. I was told my dress would be ready to pick up July 28th. I went with my family to try on my dress after alterations. The alterations were not done correctly. After alteration, the chest area of my dress buckled in the center of my chest and the back had to be re altered because it still did not fit right. Additionally, I had my dress hemmed and it was still too long after alterations (Yes, ... read more
Walked into just to look around and price dresses. NOT ONE sales person in the building acknowledged me. There was a sales person at the register looking at receipts or such. Another one was at the front table, using white out to correct pages in a note book. I walked by 2 sales people that looked right past me. I was in the store for 20 minutes and no one said anything BUT when I proceeded to the door, a sales person told me to " have a good night." This store is a joke. Terrible customer service!!! I will not be back!
Business response:
Hello Dee, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn Ellice J) Thank you, Steven E
My daughter's consultant was Keisha. She was perfect! She was so helpful, never rushed us, even went back and brought out other dresses with ideas. Our bride tried a few multiple times and Keisha was warm, friendly and accommodating. The one negative was the absolute chaos going on around us. People brought young children that they left to terrorize everyone one else -- I don't blame the kids -- they were left unsupervised for close to two hours so they did whatever (wrestling, stepping on wedding gowns, rolling in the floor... read more
Business response:
Hi Cindy, and congratulations to your daughter! We are sorry about the atmosphere of the store on your recent visit. Despite being in our busier season, we strive to ensure that all of our guests enjoy their time with us. Thank you for sharing your feedback. We will definitely share your compliments with Keisha! Best wishes, Ellice J.
Frequently asked questions about David's Bridal Wilmington DE
How is David's Bridal Wilmington DE rated?
David's Bridal Wilmington DE has a 4.8 star rating with 5,348 reviews.
When is David's Bridal Wilmington DE open?
David's Bridal Wilmington DE is closed now. It will open at 9:00 a.m.