Davison

Business response:

To Mr. ***** *****; You have been a valued client and we understand that customer service is vital in all businesses and is imperative when operating a successful business. Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimum. Unfortunately, the comments in your post are false, misleading, defamatory, and unsubstantiated. While on-line complaint sites serve a valuable service in facilitating communication, they are not a valid forum for individuals ... read more

Business response:

To Mr. Dale Hebbe – We understand that providing a respectful and professional interaction with anyone that contacts the business is vital when operating a successful business. From your comments, and a review of your file, it is apparent that your contact with Davison was not as professional as should have been expected. For that, Davison extends its apology. However, that does not provide a valid basis for your comments. While on-line complaint sites serve a valuable service in facilitating communication, they are not a va... read more

Business response:

To Ms. Donna Marie Salandy – You have been a valued client since first contacting Davison in November 2013. Regrettably, your posted comments are defamatory and false. Davison provided its services with your express written permission and authorization. Further, the services were provided to your documented satisfaction. While it is unfortunate that no corporation has licensed your product, that fact does not provide a basis for your defamatory comments. The simple truth is; innovation and new product development is not ri... read more

Business response:

To Mr. ******* ****** – We understand that customer service is vital in all businesses and is imperative when operating a successful business. Unfortunately, the comments in your post are false and defamatory. While on-line complaint sites serve a valuable service in facilitating communication, they are not a valid forum for individuals to vent their frustration at the expense of a company and its dedicated employees. New product development is not right for everyone. You have to be willing to accept that it is a high risk w... read more

Business response:

To Mr. ***** ****** – It is disheartening to read your comments. You have been a valued client since first contacting Davison in 2014. You have submitted three projects, two of which were developed into product samples and one of those was actually licensed. As recent as May 2, 2017 you described yourself in an e-mail as Davison’s “biggest fan”. Unfortunately, the comments in your post are false, misleading, defamatory, and unsubstantiated. While on-line complaint sites serve a valuable service in facilitating communication,... read more

Business response:

To Mr. ******* ******; You are a valued client and we understand that customer service is vital in all businesses and is imperative when operating a successful business. Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimum. Unfortunately, the comments in your post are false, misleading, defamatory, and unsubstantiated. While on-line complaint sites serve a valuable service in facilitating communication, they are not a valid forum for individuals to ... read more

Business response:

To Mr. ***** ***** – We understand that customer service is vital in all businesses and is imperative when operating a successful business. At the outset, several facts should be made clear. First, you initiated contact with Davison, requesting to be called to discuss a new product idea. Second, Davison contacted you to discuss the idea and how Davison’s services may benefit you. Third, you did not engage any services, nor did you make any payments to Davison. Finally, these contacts took place in November 2015. Davison cont... read more

Business response:

To Mr. ****** **** – You have been a valued client since first contacting Davison In March 2014. We understand that customer service is vital in all businesses and is imperative when operating a successful business. Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimum. At the outset, it should be clarified that your project was not transferred to the “legal department”, but rather to the Licensing Department. A review of your file indicates that all... read more

Business response:

There is simply no basis for your posted comments about unprofessional conduct by Davison’s representatives. We understand that customer service is vital in all businesses and is imperative when operating a successful business. When a client has a reasonable complaint, Davison will, in good faith, work with the client to reach a fair resolution. This reasonableness and good faith is a two-way street. Complaint sites have their value; however, they are not appropriate forums for spurious, baseless or unsubstantiated commentar... read more