Davison

Business response:

To: Ms. ******* ******* ******; Customer concerns upset everyone and the staff works very hard to troubleshoot them so communication errors are kept to a minimum. Any implication that you were not provided with all the facts regarding Davison’s services is not supported by the facts. You contract with Davison was in clear language, readable type and had no “fine print” provisions. It is not possible to be more upfront with its clients about the services, fees and the development of their project. You contacted Davison by sub... read more

Business response:

To Ms. ***** ***** – You have been a valued client since you first contacted Davison in January 2014. While it is unfortunate that your product idea has not been licensed; that fact does not negate the services which were provided. Davison performed its services with your express written approval and authorization. Further, the services met with your documented satisfaction. There is no basis for your posted comments. The simple truth is; the new product development process is a high risk venture. There is no guarantee that ... read more

Business response:

To Mr. **** *****; Customer concerns upset everyone and the staff works very hard to troubleshoot them so communication errors are kept to a minimum. Any implication that you were not provided with all the facts regarding Davison’s services is not supported by the facts. From the time of an initial contact and throughout the development and presentation of the idea, Davison maintains an open channel of communication, disclosing, in advance, its services and fees, the risks of new product development, and providing contracts ... read more

Business response:

To Mr. **** *********; Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimum. Unfortunately, the comments in your post are defamatory, false, and misleading. While on-line complaint sites serve a valuable service in facilitating communication, they are not a valid forum for individuals to vent their frustration at the expense of a company and its dedicated employees. From the time of an initial contact, through the research and development of a new p... read more

Business response:

To Ms. *** ****** – Your comments about Davison and its services are unwarranted. At the outset is should be clarified that you are not, nor have you ever been, a client of Davison. As you post indicates, it was your husband who contracted with Davison. It was your husband that approved all aspects of the services provided. Those services were completed by April 2012, more than five (5) years ago and his product idea was actually licensed. Your post makes clear that you are misinformed, as there is no factual support for you... read more

Business response:

To Ms. ******* ******* – You have been a valued client since first contacting Davison in 2012. Regrettably, your posted comments are defamatory and false. Davison provided its services with your express written permission and authorization. Further, the services were provided to your documented satisfaction. While it is unfortunate that no corporation has licensed your product, that fact does not provide a basis for your defamatory comments. All services were completed by July 2015. Now, more than two years later, you post t... read more

Business response:

To Mr. ****** ******* – You have been a valued client since first contacting Davison In August 2016. Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimum. A review of your file indicates that all services to date have been provided with your express written approval and authorization. While it is unfortunate that your product idea have not been licensed, that fact does not negate the services that were provided, nor does it give a valid basis for yo... read more

Business response:

To Ms. **********– You have been a valued client and we understand that customer service is vital in all businesses and is imperative when operating a successful business. Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimum. Davison’s last contact with you, prior to this post, was in April 2016, more than a year ago. This significant delay bears on the credibility of your comments which are misleading and inaccurate. Davison performed the services ... read more

Business response:

To Mr. ****** ******; Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimum. Unfortunately, the comments in your post are defamatory, false, and misleading. While on-line complaint sites serve a valuable service in facilitating communication, they are not a valid forum for individuals to vent their frustration at the expense of a company and its dedicated employees. From the time of an initial contact, through the research and development of a new pr... read more