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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your Outstanding Review! We look forward to having you again with us!
The hotel and room were nice and clean. The not great part was we were there on a Tuesday night and no restaurants were open besides the cafe. Also there were no glasses in the room.
Business response:
Thank you for your Great Review! We always look to satisfy our guests and apologize for your experience, we look forward to having you again with us!
Rooms are spacious, super comfortable, up scale. Beds are comfy and have egptian cotton sheets. Very nice
Business response:
Thank you for your Outstanding Review! We look forward to having you again with us!
One night stay .. Stayed one night enroute to NYC. Room was large, very nice and clean. Beds were comfortable. Large bath with separate toilet lock off. Lots of parking and for those interested, there is an onsite casino. Overall a nice stay.
Business response:
Thank you for your Great Review! We look forward to having you again with us!
Great!! The hotel and casino were great. I was there for a concert and had a wonderful time.
Business response:
Thank you for your Outstanding Review! We look forward to having you again with us!
The room was clean, quiet, and spacious. Would definitely come back.
Business response:
Thank you for your Great Review! We look forward to having you again with us!
Business response:
Thank you for your Great Review! We look forward to having you again with us!
The hotel is beautiful and clean and the beds were comfortable. Most of the staff was nice. The only drawback was the somewhat smarmy man at the entrance to the casino when we asked where the restaurants were as it seemed they were inside the casino and you couldn’t enter unless you are 21. He said that the restaurants were indeed inside the casino and that you had to be 21 to enter. So I said “you have to be 21 to even go into the restaurants”? He pointed to this little cafe outside the casino floor and said we could eat th... read more
Business response:
Good evening,I'm glad you had a good experience with your hotel accommodations, and I deeply apologize that you weren't given the utmost customer service by our Security team. Unfortunately, the only food establishment we have available that is family and under 21 friendly is the Sociale restaurant in the Hotel. The remaining restaurants on the casino floor are 21+ due to direct access to alcohol and gambling. We hope you do stay with us again under much better circumstances. Have a great weekend!
Clean
Business response:
Thank you for the Outstanding Review! We look forward to having you stay with us in the future!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 12,979 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.