This profile has been claimed by the business owner or representative.
Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Ready to enjoy even more of what you love at Derby City Gaming? You’re in luck—the all-new Derby City Gaming Hotel is now open! Proudly owned and operated by Churchill Downs, the stylish 123-room hotel features 14 corner suites and a luxurious Presidential VIP suite. Hit the jackpot on the newly expanded gaming floor with over 1,300 of the hottest games, including an outdoor smoking room and VIP gaming area. Remember to use your Players Card every time you wager to be eligible for promotions, bonus Free Play and other perks.... read more
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was a good stay
Business response:
Dear Matthew. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future. Please don't hesitate to reach out if there is anything else we can assist you with.
Business response:
Dear Fahim. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. Providing outstanding experiences for our guests is our utmost priority, and we are delighted that we could exceed your expectations. We look forward to welcoming you back for another exceptional experience on your next visit to Louisville, KY. If there's anything more we can do to make your future stays even more memorable, please do not hesitate to let us know.
Business response:
Dear Richard. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. Providing outstanding experiences for our guests is our utmost priority, and we are delighted that we could exceed your expectations. We look forward to welcoming you back for another exceptional experience on your next visit to Louisville, KY. If there's anything more we can do to make your future stays even more memorable, please do not hesitate to let us know... read more
I loved this property, especially for the money (less than $100 per night, off-season). It truly felt upscale and four-star quality. It was spotlessly clean and tastefully decorated with a Kentucky Derby motif. The King bed was spacious and comfy. The hotel had a great bar, 2 dining options, and plenty of slot machines for amusement. The only thing I didn't like was that I could hear other patrons if they were in the hallway near my room. As no children were allowed in the hotel, this was not a huge issue as the hallways ove... read more
Business response:
Dear Jean. Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we are delighted that we could meet your expectations. It's fantastic to know that you found our accommodations to your liking. We hope to have the pleasure of welcoming you back for another comfortable stay soon. If there's anything more we can do to enhance your experience next time, please do ... read more
Excellent!
Business response:
Dear Nikki. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. Providing outstanding experiences for our guests is our utmost priority, and we are delighted that we could exceed your expectations. We look forward to welcoming you back for another exceptional experience on your next visit to Louisville, KY. If there's anything more we can do to make your future stays even more memorable, please do not hesitate to let us know.
Fabulous room This was an incredible room at an incredible rate. Spacious and clean. Everything Kentucky Derby themed. They go the extra mile to make sure I was comfortable. Close to the convention center and airport
Business response:
Dear Jeff. Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we are delighted that we could meet your expectations. It's fantastic to know that you found our accommodations to your liking. We hope to have the pleasure of welcoming you back for another comfortable stay soon. If there's anything more we can do to enhance your experience next time, please do ... read more
Business response:
Dear William. Thank you for taking the time to share your feedback with us. We are pleased to learn that you had an exceptional stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know.
The property was very clean. The casino was nice lots of options the bar was good. Overall it was a good stay.
Business response:
Dear Alexa. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had an exceptional stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know.
Business response:
Dear Clark. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had an exceptional stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know.
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.6 star rating with 5,229 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is closed now. It will open at 9:00 a.m.