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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Ready to enjoy even more of what you love at Derby City Gaming? You’re in luck—the all-new Derby City Gaming Hotel is now open! Proudly owned and operated by Churchill Downs, the stylish 123-room hotel features 14 corner suites and a luxurious Presidential VIP suite. Hit the jackpot on the newly expanded gaming floor with over 1,300 of the hottest games, including an outdoor smoking room and VIP gaming area. Remember to use your Players Card every time you wager to be eligible for promotions, bonus Free Play and other perks.... read more
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The bath towels are horrible. Not soft at all.
Business response:
Dear Valerie. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. We understand how important a comfortable and pleasant stay is for our guests, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us as it helps us to identify areas where we can improve. Once again, we apo... read more
Business response:
Dear Angel. Thank you for sharing your feedback with us! We are delighted to hear that you enjoyed your recent stay at Derby City Gaming & Hotel, especially our comfortable accommodations. Providing a relaxing and enjoyable experience for our guests is our top priority, and we are thrilled that we met your expectations in this regard. It's always rewarding to know that our efforts to create a comfortable environment have been appreciated by our guests. We look forward to welcoming you back for another comfortable stay in the... read more
Business response:
Dear Jamed. Thank you for sharing your feedback with us! We are delighted to hear that you enjoyed your recent stay at Derby City Gaming & Hotel, especially our comfortable accommodations. Providing a relaxing and enjoyable experience for our guests is our top priority, and we are thrilled that we met your expectations in this regard. It's always rewarding to know that our efforts to create a comfortable environment have been appreciated by our guests. We look forward to welcoming you back for another comfortable stay in the... read more
Comfortable Stay Very clean and comfortable. Budget friendly.
Business response:
Dear John. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests. We hope to h... read more
Highly recommended casino hotel property. I stayed here for the Bourbon and Beyond festival and the rooms are spacious, clean, and I felt safe in this neighborhood. I will stay in this hotel again in the future. Only challenge that I encountered was the limited shuttle availability for the festival.
Business response:
Dear David. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodations mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anything more, we can... read more
An amazing hotel at an amazing price - found this randomly on our holiday trip - so pleased we did! Huge room, huge bathroom, really comfortable beds. Very clean and well equipped!
Business response:
Dear Linda. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests. We hope to ... read more
Business response:
Dear James. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests. We hope to ... read more
This is a new and very clean hotel. I appreciate the free parking and the free soda in the casino. The physical structure including the beds, sheets, towels curtains, and parking lot are top quality. I only gave them 4 stars for staff and service because I told 3 front desk staff that the coffee pot in my room was broken and leaked on the counter. I asked that the pot be replaced. Again, I asked 3 front desk employees but the coffee pot was never replaced. I also asked that my room be refreshed. I used some of my towels to c... read more
Business response:
Dear Stephanie. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. We understand how important a comfortable and pleasant stay is for our guests, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us as it helps us to identify areas where we can improve. We would appreci... read more
Easy access to the casino. I wish steakhouse would have been open on Tuesday. Very good stay
Business response:
Dear Brian. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests. We hope to ... read more
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.6 star rating with 5,229 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is closed now. It will open at 9:00 a.m.