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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Ready to enjoy even more of what you love at Derby City Gaming? You’re in luck—the all-new Derby City Gaming Hotel is now open! Proudly owned and operated by Churchill Downs, the stylish 123-room hotel features 14 corner suites and a luxurious Presidential VIP suite. Hit the jackpot on the newly expanded gaming floor with over 1,300 of the hottest games, including an outdoor smoking room and VIP gaming area. Remember to use your Players Card every time you wager to be eligible for promotions, bonus Free Play and other perks.... read more
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Dear Chad. Thank you so much for your valuable feedback! We are thrilled to learn that you had a fantastic experience during your stay at Derby City Gaming & Hotel. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back for another delightful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to reach out.
Friendly and informative staff. Room was clean, bed was comfortable.
Business response:
Dear Belinda. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. We look forward to welcoming you back for another exceptional experience on your next visit to Louisville, KY.
Business response:
Dear Dean. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know.
Great hotel with nice amenities The stay was very nice. We reserved a King non smoking room, but we were given an accessible room instead. The room was still very nice, but we were told that because we used a 3rd party to book the room, they always give accessible rooms instead. Fortunately the shower situation was acceptable to us, we decided to keep the room. I just found it unusual that since we used a “3rd party” we were not given the room we requested and expected. Also there was not a restaurant in the resort that serv... read more
Business response:
Dear Barbara. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. We understand how important a comfortable and pleasant stay is for our guests, and we regret that we fell short of meeting your expectations on this occasion. We will make necessary internal improvements to avoid future guest dissatisfaction and hope for another opp... read more
Business response:
Dear Amber. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. Providing outstanding experiences for our guests is our utmost priority, and we are delighted that we could exceed your expectations. We look forward to welcoming you back for another exceptional experience on your next visit to Louisville, KY. If there's anything more we can do to make your future stays even more memorable, please do not hesitate to let us know.
Very beautiful and clean room. Excellent
Business response:
Dear Nadja. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. We look forward to welcoming you back for another exceptional experience on your next visit to Louisville, KY.
It was great
Business response:
Dear Joann. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. We look forward to welcoming you back for another exceptional experience on your next visit to Louisville, KY.
We loved there was food onsite. The hotel was very clean.
Business response:
Dear Jennifer. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had an exceptional stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future. Please don't hesitate to reach out if there is anything else we can assist you with.
Comfy, Great Location, and Amazing Shower! This was a fantastic stay and we can't wait to come back! The hotel was clean and we adored all of the little special touches we found. The location was perfect for our needs, and we loved being an elevator ride away from the casino and restaurants. The shower was fabulous and probably my favorite part of staying here, it was like a getting a warm hug each morning!
Business response:
Dear Elizabeth. Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we are delighted that we could meet your expectations. It's fantastic to know that you found our accommodations to your liking. We hope to have the pleasure of welcoming you back for another comfortable stay soon. If there's anything more we can do to enhance your experience next time, pleas... read more
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.6 star rating with 5,229 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is closed now. It will open at 9:00 a.m.